Vistry Reviews 284

Now been threatened by the senior management team who are absolute bullies and our issues remain and are getting worse day by day cannot even get a response head office number rings leave a message and still nothing someone needs to sort this out because Vistry are making our lives hell

Shocking management, i have just done 2 days as a 2nd fix plumber on one of there sites, site manager is a disgrace, no man management skills what so ever, and they wonder why nobody stays long,
The site manager doesn’t have the right tp speak to anyone how he did to me,
And will not accept it, been in the trade for 35 years, the quality of there houses, and other trades is very poor,
The pay is ok if you want to work without breaks and are willing to go bull at a gate,
I prefer quality over quantity, for a good days pay,
Very poor,
Well, after the reply from Vistry, they need to tell there management to lead by example! And not walk where he is telling others that they are not supposed to, what a farce, and very aggressive towards me !!

I’ve emailed and called Countryside Properties / Vistry numerous times over the past week regarding an urgent update on our Deed of Variation — specifically whether it has been sent to our management company.

The deed has already been executed, but our management company needs the physical copy in order for us to complete our sale. Despite leaving messages and sending multiple follow-up emails, I’ve had no response from anyone.

All parties in our chain have been ready and were relying on a completion next week, but due to the complete lack of communication and accountability from Countryside / Vistry, it’s now looking very unlikely to happen.

This delay is causing unnecessary stress and could jeopardise our entire sale. Extremely disappointed with the level of customer service and urgency shown, especially given how many families are affected when completion dates are missed.

Have problems with my house through no fault of my own and they refused to help. Despite it being within my year of defects period. Rude and unhelpful. I would avoid any projects involving Vistry at all costs.

Editing because I missed the response for more information. So we moved into a house. We noticed a small red mark under the bath creeping out. It kept getting worse. We realised there was a tiny trickle of water going down the bath when we showered. Through a little gap. It looked like something was missing on the shower door. We contacted Our housing group for a repair and they didn’t reply for some time. Eventually after a few attempts of emailing the email I was told to use we got a reply in July after I used the portal rather than the email id used previously.

I was given a date for vistry to visit and I told the women on the day before the visit. I’m not sure I’ll be in as there had been a death in the family. They agreed we would try anyway. I was not in for the visit. When they called I apologised and the person visiting was polite and understanding. In the time we waited the hole was covered to cause no
Further damage.

I had tried since to contact platform housing with no response after a few attempts over the coming weeks. ( I couldn’t try often as I work two jobs and have 4 kids one of which is severely disabled making things like this extremely hard to organise)

They called me while at work. I missed it, I replied when I could arranging a visit from shacklocks. They came out but I kept getting emails saying please reply as we missed you. I assumed as I had arranged visit these were a mistake or just sent out before the visit was arranged. Shacklocks came and confirmed a piece is missing and that has caused the damaged floor. They have ordered the missing piece and seals the hole for now. After this I got platform contact me saying I didn’t let shacklocks know arrange a visit, or vistry to fix a separate issue. Both I had arrange and they had been to my house and done the work. Bad communication between services. Not my fault. I have then raised the floor issue again and been told they won’t be fixing it because I did not answer the door. At no point other than the time I said I may not be in did I not stay in touch or attempt to stay in touch. The way I’ve been treated by vistry and flat out denied for them to correct the issue is extremely unprofessional. The staff that work for vistry have been cordial and professional. Nothing bad to say about them.

I purchased my home from Countryside (now Vistry) in April 2021, believing everything was above board. What I’ve come to learn over the past four and a half years has been nothing short of devastating.

Countryside were aware as far back as 2019 that my property, and seven others, were not built in accordance with approved planning permission. They even submitted a retrospective application in September 2019, yet this was never disclosed during the sale. In fact, the contract included a warranty stating the property complied with planning regulations.

I only found out the truth in February 2024, when Walsall Council contacted me directly. Since then, I’ve been stuck in limbo, unable to sell my home, facing financial uncertainty, and dealing with constant emotional stress. It’s now October 2025, and we are still no closer to a resolution. That’s over 20 months since I was first made aware, and more than six years since Countryside knew there was a problem.

Countryside initially promised resolution by June 2024, that deadline came and went with no explanation. Since then, communication has been appalling. For the past four weeks, I’ve been trying to speak to the Director. Every time I’m told he’s unavailable, busy, in training, or in a meeting. Today I was promised a call, but instead received yet another generic email saying, “be patient, we’re close to resolution.” When I pushed for a call, I was told the Director is now on holiday for two more weeks.

This situation has taken a serious toll on us mentally and emotionally. We don’t know where we stand legally or financially, and we’ve received no support, no empathy, and no accountability from Countryside/Vistry. Just empty promises and delays.

If you value peace of mind, transparency, and basic human decency avoid Countryside/Vistry at all costs.

Eco-vandals bullying the local residents and council so Vestry can cynically destroy an SSSI in Devon knowing our UKGov are too spineless to stop them. How can this be allowed?

We purchased our 'dream home' knowing that we would need to pay maintenance fees for the upkeep of our development once all the works had been completed.
However, Redrow/Vistry have passed off their own maintenance costs onto the residents even though our transfer deeds clearly states this can't be done until all the works have been completed.
The result of that is a company called Gateway are constantly demanding money from the residents even though they refuse provide any evidence that they've been appointed.
Living opposite the park, we are reminded every day about the poor quality of the play park to name just one item that has not been completed to the standards we were promised when we bought our home.
Buying our dream almost broke us financially and now we're having to fork out even more money to get our development to the standard it should be.

Dreadful company. AVOID!!!

We purchased our home on Abbey (Shabby) Farm in 2018 and were promised a beautiful landscaped development you would be proud to live on.

The reality 7 years later is an absolute disgrace , playparks not fit for purpose , landscaping not finished to an acceptable standard and the company attempting to wriggle out of there obligations with retrospective planning submissions.

I notice a lot has already been said by very unhappy residents on this development and I cannot recommend anyone purchasing on a new build estate if this company are involved.

Abbey Farm - Swindon
1 star is being generous!
I Purchased my linden home 8 years ago. I’ve had damaged render that has been painted and shouldn’t have been, thermal images taken that conveniently went missing. The list of snags were endless & still to this day never got finished.
They haven’t finished the development, dead trees, poorly finished play park equipment & are now trying to go back to planning so they don’t have to do the work and the residents have to pay. They appointed a management company to maintain the development for them but they are making us pay when the development hasn’t been signed off.
Their business ‘Values & Mission’ most definitely hasn’t been met with this development and many others.

We moved in via Linden in 2017. It took 3 years to get all the snags fixed not to mention the fact the house wasn't built to spec so had to be amended and rebuilt. Not to mention longer term issues that have transpired from building gardens with soil made of stone. The main issue is the fact that for the past 5 years the developers have failed to finish the estate to a condition that a management would then adopt. Dispite that, unlawfully they appointed a management company that have been charging residents thousands of pounts to rectify mistakes that the developer should be paying for. I have requested a refund of all fees paid to the management company as they should be the cost of the developer. 8 years later and they still haven't handed over the land and instead of fixing issues at their cost they are trying to force through planning amendments instead. Issues in the future being passed onto the residents over the long term. I wouldn't buy another house from this group that is for sure.

I bought a 4 bedroom detached house in Botley built by Bovis. We closed on 31st May 2023 but moved in on the 1st July 2023. We noticed mould under kitchen cabinets but thought nothing of it. Only for the main water pipes bursted and Vistry are not prepared to fix claiming our 2 year warranty has run out when this is clearly a latent defect. New buyers beware as the builders are dodgy and have no integrity.

How they can be called a costumer service?
I am looking to make a booking after a failed show up, as I arrived and was no one to show us the apartments!
And now they say is no appointments available as per shortage of staff!!!???

⭐☆☆☆☆

Edited after response:
Firstly, I am not called Paul (perhaps that’s one of my neighbours?). I also have not refused anything — what I have said is that I will not accept rubbish being removed until a full investigation has been carried out. To date, the only actions you have offered are to remove rubbish and, latterly after a Stage 2 escalation and a ridiculous amount of wasted time going back and forth by email, to secure the loose supply pipe we ourselves discovered moving freely under the bath. That is not the problem. The actual issue is the leak from the waste pipe, which has left us without a functioning bathroom.

Many of my neighbours are now reporting the same issue, and one has already had a plumber confirm it was caused by poor workmanship and incorrect installation. This is clearly not an isolated defect. I will await your response to my MP, but if you continue to dismiss this, I will have no choice but to escalate legally and pursue recovery of my costs for the time, stress, and inconvenience caused.
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Ongoing nightmare – poor workmanship and zero accountability

We bought our Vistry/Bovis home 3 years ago and have faced constant issues ever since.

On day one we smelt sewage in the house. By day three we had reported it. Contractors later confirmed there were holes in the drains large enough for rats to enter, which explains the smells and infestations. The outside drains and runs up to the house were repeatedly dug up in attempts to fix problems, leaving our garden destroyed and never properly restored.

Our next-door neighbour continuously had water backing up into her third-storey shower, and her home suffered repeated drainage problems until she eventually gave up and moved.

Last year, mould spread into a bedroom adjoining the ensuite, ruining belongings.

Most recently, a concealed leak from the bathroom waste pipe damaged our kitchen ceiling. When we removed the bath panel, we found unsecured pipework that moves freely and builders’ debris left inside. Despite this, Vistry insists there is “no installation defect” and refuses to repair it, claiming the warranty has expired — even though the leak is hidden within the floor void and only became visible once damage appeared.

Eventually, they said they would re-affix the loose supply pipe (which is not leaking) and remove the debris under the bath — but still refuse to resolve the actual leak in the waste pipe.

Neighbours have had almost identical problems:
• Waste pipe leaks flooding through kitchen ceilings and even pouring through light fittings.
• Private plumbers confirming poor workmanship from the start, but Vistry still refusing to take responsibility.
• Bathrooms left unusable for months while families argue with customer service.

Worryingly, everyone I’ve spoken to on our estate who has removed their bath panel has found builders’ rubbish left underneath. On other developments, buyers have even found litter sealed inside their walls. This is not an isolated issue, it’s a shocking lack of quality control.

Vistry’s final response to me was essentially: “You’re out of warranty, get a plumber yourself.” That’s not acceptable for defects hidden within the structure of the home that no homeowner could possibly cause.

To put this into perspective: our household hoover came with a longer warranty than this £400,000 house. That says everything about how little protection buyers actually have.

Their customer service is dismissive, unhelpful, and unwilling to investigate properly. The issues here are not isolated — they are systemic failings across multiple homes on our estate. Many more buyers have reported similar problems and poor aftercare in the Unhappy Bovis Customers group, showing this is not just one development but a much wider pattern of unaccountability.

My advice: be very cautious before buying from Vistry/Bovis. The glossy sales pitch hides shocking build quality, and once your 2-year warranty is up, you’ll be on your own.

This review is based on my personal experience as a homeowner and what has been directly reported by neighbours on my estate.

I would give -5 stars if I could this company is an absolute joke. Don’t buy a bovis house unless you want to wait 10 years for the shoddy workmanshipn and after-care Vistry worste company I’ve ever dealt with the MD is a joke now my MP is involved who apparently is best friends with him 😂😂😂😂😂😂😂😂
Seriously don’t use this company. Don’t have anything to do with them. They will take your money and do nothing. Makes you promises until they get what they want. Avoid all costs. You’ve been warned.

I recently received a Parking Charge Notice (PCN) at one of Vistry Group’s housing sites. There was complete lack of signage which didn't make it clear you wasn't allowed to park there, so I reached out to their customer service for help.

Based on advice from a professional body, I politely asked Vistry to step in and ask their parking enforcement to cancel the charge but even though they have the power to do something, they refused to get involved.

Later, I was told there used to be a sign, but it was missing at the time of my alleged violation. When I followed up for more info, Vistry stopped responding altogether.

To make things worse, I’ve since found out that the parking company involved — Bridge PAM c/o Bridge Security Limited — have actually been in liquidation since December 2024. This means they had no legal authority to issue the PCN in the first place, something Vistry failed to disclose.

Vistry have shown no accountability, poor communication, and haven't provided the kind of customer service you’d expect.

Refuse to repair or maintain roads on my new build estate despite serious and dangerous damage. Will not respond to any complaints other than to say ‘You can’t prove your vehicle damage was due to us so we’re not paying.’

Would never interact with these people again.

I purchased a Bovis/Vistry property in 2023 in Deepcut, Surrey and it has been the single worst mistake I have ever made.

Since moving in, I have endured black mold in my home for approximately six months, despite assurances that all necessary measures would be taken to rectify the issue. Given my severe lung condition, there was a point at which I seriously considered moving out. Although the skirting boards were eventually replaced due to being water-damaged and a dehumidifier was provided, the ongoing stream of contractors has caused further damage rather than resolving the issues.

One other example, a contractor attending to works in the bathroom displayed an appalling lack of care. After removing his shoes outside, I discovered black marks accompanied with a rancid smell on my stairs landing and in the bathroom, caused by his sodden socks. At this point, I had to let him wash his feet in my bath! This behavior is entirely unacceptable and demonstrates a shocking disregard for the care and safety of my home. I would like say this was the worst case but alas it wasn’t.

The most recent example: a contractor came to level my stair handrail. In the process he burned and damaged my carpet stairs, left glue seeping out of the rails & drilled unnecessary holes, after causing this damage he said a new handrail would be needed. He saw that I had the same carpet throughout my home (not from bovis) and then admitted the whole upstairs carpet would need replacing as the colour would differ. This was also confirmed by my carpet company who advised that there would be a visible difference in colour. Unfortunately Vistry would not honour this & will only pay for the stairs. Again no apology.

Today, three contractors were due: one to do some external work - they arrived & completed the works. The second contractor who was booked for 2 days advised that they were only aware of replacing the handrail. After numerous calls / emails the matter was solved however, the handrail supplied was not the correct length & was missing parts. So again this was not completed. They have however completed the remaining snagging. The third contractor didn’t arrive, when chased I was advised that there was no log of them attending ( bearing in mind this same contractor has visited my property so far on 3 occasions & has not completed the 2 jobs they have had assigned)

The “customer service manager” showed no accountability or even basic courtesy such as an apology or an email confirmation of the new handrail had been ordered . Every step of the process has been mismanaged, stressful, and a total waste of my time.

Buying from Bovis/Vistry has been an absolute nightmare and I would strongly advise anyone considering them to think twice before making the same mistake.

Ongoing Issues and Poor Aftercare at Albany Park, Hampshire

I bought my home from Vistry Group at the Albany Park site in Hampshire and, sadly, the experience has been very disappointing — both in terms of build quality and customer service.

From day one, I reported a damaged kitchen panel and a leaking tap. It took almost two years to get the kitchen panel resolved, and the tap is still leaking to this day. I’ve also dealt with a leaking dormer around a window and loud, persistent floor squeaking throughout the property — issues that should not be present in a new-build home.

What’s been especially frustrating is the poor communication and inconsistency from customer care. I’ve had to chase constantly, been passed between different team members, and rarely received timely updates or resolutions. The snagging process has been slow, fragmented, and largely reactive.

To add to this, I was repeatedly asked to leave a 5-star rating for the NHBC survey early on — even though I had clear, unresolved issues at the time. I couldn’t help but feel like once the positive feedback was in, my case was deprioritized and I was largely forgotten.

From feedback I’ve heard, I am far from alone in facing these challenges within my street and the wider development. I welcome the opportunity to share and discuss my experience with new homebuyers to help them make informed decisions.

For a company of Vistry Group’s size and profile, this level of aftercare simply isn’t good enough. I hope sharing this review encourages greater transparency and real improvements for future buyers.

I am extremely disappointed with the way Vistry Group has managed the Edwalton Fields development in Nottingham. Despite overseeing a large-scale, long-term building site, they appear to do the bare minimum to maintain the area for current residents.

The roads are in a terrible state—raised manholes, uneven curbs, and no proper regulation around school zones. Construction vehicles speed through residential areas, leaving behind mud, nails, and debris. It’s not just inconvenient—it’s dangerous.

The play area was opened early, but maintenance is appalling. There is only one bin for the entire estate, placed next to the play area, which regularly overflows with human and dog waste. After repeated complaints, Vistry admitted they lost the key to the bin and had a builder remove the waste with a litter stick—leaving the rest of the rubbish on the ground. This is unacceptable near a children’s facility.

Landscaping is poorly maintained. Trees are neglected, and a robotic lawn mower was used carelessly, damaging the wooden footpath they had just built. There are no dog waste bins, and no consideration for the hundreds of residents already living here.

It’s shocking that this level of neglect is allowed to continue for years while construction is ongoing. Vistry’s lack of accountability and disregard for basic health and safety standards is deeply concerning.

I urge others to think twice before buying a property on a Vistry site. Residents deserve better.

Absolute joke of a company! Worst property decision ever made.

We were rushed into a property so targets could be hit before Christmas 2022 - Almost 3yrs later we are still working through the snag list of defects, which topped 9 pages of A4, followed by a further 162 picked up by an independent snagger 2yrs after they had supposedly put things right.

Upon getting the keys we were greeted to filthy floors and carpets as workers were allowed to enter the property with their work boots on, straight from the site, in an attempt to get the house ready. It should be noted that the house was a bare shell but within 3 weeks they managed to turn it around and hand me the keys. Kitchen units were fitted to onto wet plaster, so within weeks cupboards were mouldy, all hinges were were covered in gloss, the house had been sprayed with emulsion and so had every light fitting including the upgraded spot lights, the stopcock valve had leaked and blown the kitchen units (this was known but they thought it best not to tell me and allowed us to find that out) and extras which were paid for were missing! There is more but the overall workmanship was awful.

Having trades attend the house and say ‘they have never seen plastering this bad’ and ‘we were told to throw this house up’ paint a picture of what this company is like and their morals.

That said there are some good people who work for Linden/Vistry, who have listened and tried to put things right.

Would I buy another Vistry home, NO! Would I give Vistry 1 Star - NO in reality they deserve 0, but the minimum on here is 1, so it’s given by default rather than earned!