Vistry Reviews 284

I wish I had a choice to not choose a star.
This has been such a horrible experience for us. It was December 2023 we were left with no heating , at the time my baby was 5 months old and I had a 2 year old, Vistry( Countryside) refused to come and look at the issue. We had to get a leak detection company to sort it out.
Turns out Vistry had hit a nail into the radiator pipe causing a leak.
I call their customer services almost every day, I have dealt with 2 different customer service agents , whenever I call one is always busy, never returns my calls and never provides an update.
Regardless I am waiting nearly 2 years now for the money to be paid back to me after they’ve confirmed twice they will be paying it back. I am mentally exhausted with this company.

We waited through an 8-month build, only to be strung along on two-week rolling deadlines after our chain collapsed — despite doing everything Bovis asked, including onboarding a second estate agent at their request and securing a new buyer. They offered part exchange to progress the sale, then suddenly pulled out and remarketed the home for £15,000 more. After 7 months of commitment, we were cast aside purely for profit. Communication was poor, expectations constantly changed, and their actions felt exploitative. If you’re considering Bovis, beware: they’ll drop you the moment it benefits them. A disgraceful, disloyal experience.

For three years I have been writing to Vistry in a bid to get them to assess and maintain a tree next to and overhanging my property that they are responsible for. The tree is rotten and half of it previously fell onto mine and my neighbours property taking out two fences. They are simply not bothered or in any rush to check the tree is safe even though I have sent pictures to them of the rotten bow. Very frustrating experience.

We bought our dream home in Malpas, Cheshire sadly to be let down and completely ignored by the completion of the estate.

I have seen better roads in third world country’s!

Vistry homes seem very happy to take your money and provide broken promises on failed and missed completion dates

The estate is well within its sixth year of being complete and yet no sign of the roads being completed.

It’s time somebody takes a look into the Vistry scandal and I’m pushing for this to happen!

I think the poor reviews say it all. If I had read these before I purchased I wouldn’t have gone through with it. Appalling experience from the start and still not finished all repairs!!! No response from customer services.

Vistry group are currently building a house on Limousin Avenue in the Whitehouse development in Milton Keynes, a road where aside from this new build, is completed with residents having lived there for several years, with a high amount of traffic going through there to exit the estate. There is a clear disregard for health and safety - digger speeding up and down the road several times a day and tools/debris/shrapnel being scattered in the road. Several neighbours have noted nails being found in the road, where I too have been a victim of this as I've just had to fork out for two new tyres on my car, as they have run over nails next to the building site - one of which was a 100mm nail. Given how much profit housebuilders make on new builds, you'd expect a little more care into the process.

We are still waiting almost 10 years on for the Shorelands estate to be completed. Uncompleted roads, pavements and communal spaces. No communication at all. Once they have your money they clear off to another site and leave everything in turmoil. How is this legal? I would give zero stars if I could.

Terrible, money grabbers. No interest in finishing any projects once they have taken their initial monies. On to the next pot of gold it seems!

We’ve lived in our Vistry (was Bovis) property in North Cornwall for over eight years now with the estate being started over ten years ago.

Our house is ‘ok’ the garden is a quagmire whenever it rains and that’s the good news.

Our roads are still incomplete with raised manhole covers, temporary repairs and general disarray wherever you look. The pavements are the same and recently the contractors ‘gang’ have left meaning we’ve gone from crawling along to absolute no works taking place.

To get any update you have to chase Vistry South West customer service (don’t bother) and even then the likes of South West Water are blamed for delays.

Put simply buy from another developer if you have the choice as once Vistry finish selling on your estate they’re gone to the next with no thought for the residents left behind.

Deeply disappointed with Vistry Homes. After purchasing a supposedly high-quality property at Shinfield Meadows, I’ve faced multiple unresolved issues — including dust contamination from ongoing construction, repeated faults in the bifold door, and no basic provision like a doorbell.

What’s worse than the defects? The dismissive and defensive customer service. Instead of addressing problems empathetically, I’ve received robotic responses, constant deflection, and no real accountability. Even after escalating to senior staff, the same pattern continues: delays, inspections, and no action.

Given Vistry’s 1.4-star rating on Trustpilot and similar feedback from other homeowners, it’s clear that poor aftercare is a systemic issue, not an exception.

I won’t recommend Vistry Homes to anyone in my network — and strongly urge future buyers to think twice before investing.

If I could give 0 stars I would! Save yourself the time and stress and buy from another builder. We have previously brought from Bellway who were a dream compared to Bovis/Vistry. The build and aftercare is a joke! It becomes so stressful trying to chase to try and get snags/issues with major compliances being fitted incorrectly causing issues down the line!

If I could give 0 stars I would. We were meant to move into our house in May and we’re now going into July without any sort of completion date. All they have done is lie to us over and over again, most recent being told that they have completed snagging and CML passes and turns out 2 weeks later this was a lie and this has not happened. Our house was built last year and had not been touched since we viewed it in January.

Ridiculously unprofessional company continuously letting down clients. Avoid.

Absolute bunch of charlatans. Our estate is over 10 years old. To date, unfinished, poor maintenance, lack of communication, lies, stalling, broken promises and utter contempt shown to residents. Poor building quality all around. Fleecehold. Never buy from this company

We withdrew from our purchase just days from exchanging contracts after finding serious irregularities in the conveyancing paperwork. The use of our property and garden would have been heavily restricted, none of which was explained to us by Bovis- they did a great job of hiding these important points. Hugely relieved that our solicitors picked up on this and brought it to our attention. Thank God we didn't use Vistry's "recommended conveyancers" who i doubt would have pointed out hidden clauses which were never mentioned by the sales team. Halfway through our purchase Bovis Homes even suggested that our solicitors were too slow to reply and we should switch to their conveyancer to "push the sale through"- now we know why!

The individuals working for the company were perfectly pleasant, however the product they are selling is unethical and I don't think most of their buyers know what they're getting in to.

Do not buy from this company. Save yourself the money and stress. Luckily for us, we only lost a reservation fee but it could have been a lot worse. We read negative reviews on trustpilot and took them with a pinch of salt- but we wished we had taken them seriously now.
We were misled by the sales team, and since pulling out of the purchase it has taken a long time and a lot of stress to get back what we were owed.

Update added a few weeks after review originally posted: Bovis attempted to have this review removed by TrustPilot on the grounds it's defamatory. I can assure you our experience is genuine and this is an honest account of pur terrible experience with this unethical company. Thankfully, Trustpilot didn't agree and the review remains in place- thank you Trustpilot. Not exactly a transparent or honest move from Bovis, for a company that replied to this review claiming transparency!

Contacted Vistry for some information, and despite their 48 hour response window Scarlett H in the north Midlands office responded within 30 minutes. Thank you for your speedy response Scarlett.

I have had two visits now from Graham and I can honestly say that he has gone above and beyond for us in our home. He is polite, friendly and professional. The work has been completed to a very high standard and I am really impressed by the service provided. A huge thank you x

How do you sleep at night? You don't care about the environment or people connected with Tollerton - only about making a profit at the expense of everyone else. Unfortunately you are now aided and abetted by that other bunch who don't care about the above either - the UK Government. Thankfully, we will get the chance to vote that useless lot out at some stage. We are stuck with you. However, we can make you squirm a bit by leaving bad reviews, lending our support to the campaign group, lobbying our MP and local authority and generally being a thorn in your side. I hope that hurts!!! That all being said, I don't expect your Leadership team even has a conscience to start with. I mean, you cannot possibly have one to be so morally bankrupt. We are taking the fight right to you front door Vistry and we won't give up.

Vistry do not have planning permission to build on Nottingham airport - yet they have chosen to close it anyway resulting in the destruction of businesses, jobs, livelihoods and training programs. They have behaved despicably - what an awful business

Hello vistry this is for you. Would most definitely give minus stars if I could You don’t realise the pain you have put trough not just me but many others you heartless clowns decided to close Tollerton airport which was a beloved airport running for almost 100 years when planning isn’t consented which could take up to 3 years so PLEASE vistry I BEG it’s not to late yet keep Tollerton airfield open until planning consented (if it is)#SAVENOTTINGHAMCITYAIRPORT

Avoid Vistry at all costs. Seven years on, our estate is still incomplete, and the burden of fixing it has been dumped on residents, despite the Council confirming that Vistry and Redrow remains responsible for the site.

This is not poor aftercare. It’s corporate misdirection and manipulation, designed to shift liability away from Vistry and onto homeowners using a third-party management agent.

The facts:
Vistry and Redrow led a consortium that built this development.

They prematurely appointed Gateway Property Management, before the Public Open Space (POS) was completed or ready for handover.

This was done without resident consent, without any disclosed contract, and without legal sign-off from the Council.

We were never consulted. We never agreed to Gateway. Yet suddenly we’re paying fees for land that hasn’t been finished, because Vistry handed over responsibility before fulfilling their own obligations.

The Council has confirmed in writing that:
"The POS has not been adopted or signed off. Vistry/redrow remains responsible."

And yet, Vistry have gone completely silent. Vistry direct me to redrow, the redrow direct me back.

On top of this:
Vistry passed residents' personal data to Gateway without any clear lawful basis.

I submitted a Data Subject Access Request (DSAR) and asked for the legal grounds of this data transfer. Vistry failed to produce any evidence, offered no Joint Controller Agreement, and ignored GDPR obligations completely.

They’ve also refused to engage with any formal complaints or explain how Gateway was authorised to act.

Now, we're being charged to fix their failures.
The landscaping was incomplete. Maintenance hasn't been carried out properly. The site doesn't meet the planning conditions and yet Gateway is invoicing residents to fund the work that Vistry legally should still be doing.

It’s clear this was a premeditated move: appoint a management company early, walk away from responsibility, and use service charges to force homeowners to pay for unfinished infrastructure.

This is not a one-off issue. It is a broken, systemic model that Vistry are exploiting knowingly and shamelessly.

The Council confirms Vistry is still responsible. So why are we paying?
Because Vistry want it that way.

Do not buy from Vistry. You’ll be left chasing answers, footing their bill, and living with their mess for years.