Vita Green Reviews 78

TrustScore 3.5 out of 5

3.3

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Rated 3 out of 5 stars

If oversea customers like us know that we have to pay for custom duty, then we will not buy the products. We end up have to pay $50 cad upon delivery. I was shocked by this extra cost that I have to... See more

Rated 2 out of 5 stars

I have ordered some products recently three times. The online store said that the delivery time is two weeks. However, no delivery could be done within 14 days. More worse, I had to send message to th... See more

Rated 5 out of 5 stars

As an overseas customer, it's a blessing to be able to purchase Vitagreen products here in Canada. My family and I have been eating Lingzhi for many years, and our immunity has gotten much better!

Rated 5 out of 5 stars

Their product 脈通三七 really works for reducing cholesterol levels. After taking it for 45 days, my cholesterol dropped by about 20%. I’m very happy with this result and feel I made the right choice. Tru... See more

Company details

  1. Vitamin & Supplements Shop

Written by the company

A health product brand that offers a range of natural and high-quality health supplements, herbal remedies, and nutritious foods. Their products are made with traditional Chinese medicinal herbs and modern technology, ensuring the highest quality and effectiveness.


Contact info

3.3

Average

TrustScore 3.5 out of 5

78 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

Delivery not on time

I have ordered some products recently three times. The online store said that the delivery time is two weeks. However, no delivery could be done within 14 days. More worse, I had to send message to the store to remind them to complete the deliveries after that specified number of days!

13 March 2024
Rated 1 out of 5 stars

Vita Green using AI customer service

Product I order was returned by custom in US. I try to contact their customer service to ship my item back ASAP as we really need it. All my message was reply by the same message. No matter what question I ask. I got the same reply. No one shipping our product back to us. No phone number to call. I waste 10 days going through their online support. It is very frustrating. This kind of service is unacceptable and the worst I ever got.

13 March 2024
Rated 1 out of 5 stars

still have not received the items…

still have not received the items shipped on 2/14 as of 3/6. Items are still stuck at the parcel center, shipping detail indicated that unauthorized animal identified in package contents. I'm just speechless.

14 February 2024
Rated 1 out of 5 stars

Terrible customer service and return…

Terrible customer service and return policy. I suffered severe stomachache after taking the pills and requested to return the product. The customer service refused my request stating the product couldn't be returned because it was already opened.

16 January 2024
Rated 3 out of 5 stars

Delay in delivery caused by confusion in despatch company name and declared contents

1. The despatch company showed a name that was very confusing to me;
2. The declared contents in the box (powder pads) were absolutely NOT what I have paid for;
3. The COD import fee was too big an amount, possibly a result of what was declared as the contents;
4. Pts. 1 & 2 have caused a delay in the delivery, which had already taken more than two weeks before the delay!

13 December 2023
Rated 5 out of 5 stars

Regular purchaser

I order from Vitagreen about every 6 weeks, the process is quick and the delivery has improved from several weeks to less than 7 days.

14 November 2023
Rated 3 out of 5 stars

Unknown extra cost for overseas customers

If oversea customers like us know that we have to pay for custom duty, then we will not buy the products. We end up have to pay $50 cad upon delivery. I was shocked by this extra cost that I have to pay.
You should mention this condition for overseas customers at the checkout process for the being transparent to provide better customer experience

13 November 2023

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