If oversea customers like us know that we have to pay for custom duty, then we will not buy the products. We end up have to pay $50 cad upon delivery. I was shocked by this extra cost that I have to... See more
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I have ordered some products recently three times. The online store said that the delivery time is two weeks. However, no delivery could be done within 14 days. More worse, I had to send message to th... See more
As an overseas customer, it's a blessing to be able to purchase Vitagreen products here in Canada. My family and I have been eating Lingzhi for many years, and our immunity has gotten much better!
Their product 脈通三七 really works for reducing cholesterol levels. After taking it for 45 days, my cholesterol dropped by about 20%. I’m very happy with this result and feel I made the right choice. Tru... See more
Company details
Written by the company
A health product brand that offers a range of natural and high-quality health supplements, herbal remedies, and nutritious foods. Their products are made with traditional Chinese medicinal herbs and modern technology, ensuring the highest quality and effectiveness.
Contact info
18 Dai Hei Street, Tai Po Industrial Estate, 000000, New Territories, Hong Kong
- info@vitagreen.online
- vitagreen.online
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Missing item
The package protection is good enough
The package protection is good enough, the product expiry date is long enough and the price is reasonable.
The worst customer service ever and waste of…
The worst customer service ever and waste of time!
Delivery not on time
I have ordered some products recently three times. The online store said that the delivery time is two weeks. However, no delivery could be done within 14 days. More worse, I had to send message to the store to remind them to complete the deliveries after that specified number of days!
I want to apply refund
I want to apply refund , unfortunately there’s no response both online chat or email . How can I do ? My no. is #10605
Yes This website is very friendly and…
Yes This website is very friendly and timely, whether it is products or after-sales service
Canada custom charged a lot
I wish they avoid using dhl....Canada custom charged more than free shipping can cover
Vita Green using AI customer service
Product I order was returned by custom in US. I try to contact their customer service to ship my item back ASAP as we really need it. All my message was reply by the same message. No matter what question I ask. I got the same reply. No one shipping our product back to us. No phone number to call. I waste 10 days going through their online support. It is very frustrating. This kind of service is unacceptable and the worst I ever got.
Absolutely suspicious.
Absolutely suspicious.. absolutely terrible little back street business.
Avoid like the plaque
still have not received the items…
still have not received the items shipped on 2/14 as of 3/6. Items are still stuck at the parcel center, shipping detail indicated that unauthorized animal identified in package contents. I'm just speechless.
I have used this product for 27 days…
I have used this product for 27 days now, it seems helping me. My hair seems losing less. I need to take them longer to be able to tell more.
Terrible customer service and return…
Terrible customer service and return policy. I suffered severe stomachache after taking the pills and requested to return the product. The customer service refused my request stating the product couldn't be returned because it was already opened.
I like the Vita products which have…
I like the Vita products which have good effect on my body and face so far i will keep using and buying the products
Delay in delivery caused by confusion in despatch company name and declared contents
1. The despatch company showed a name that was very confusing to me;
2. The declared contents in the box (powder pads) were absolutely NOT what I have paid for;
3. The COD import fee was too big an amount, possibly a result of what was declared as the contents;
4. Pts. 1 & 2 have caused a delay in the delivery, which had already taken more than two weeks before the delay!
Fast delivery and good follow up
Regular purchaser
I order from Vitagreen about every 6 weeks, the process is quick and the delivery has improved from several weeks to less than 7 days.
Unknown extra cost for overseas customers
If oversea customers like us know that we have to pay for custom duty, then we will not buy the products. We end up have to pay $50 cad upon delivery. I was shocked by this extra cost that I have to pay.
You should mention this condition for overseas customers at the checkout process for the being transparent to provide better customer experience
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