Vitality Reviews 

It was difficult to get through to right department at the first call to you.

Very clear and prompt answers on my claims requests

Very helpful customer service representative

A helpful person on the end of the phone, Clare made sure she understood what I was asking and she was quick and efficient at dealing with my request,

Had a brilliant experience with Matthew who was very informative and helpful.Would definitely recommend him.

Friendly and precise service. Better than the web site that fails. Agent was super efficient.

Kimberley was very helpful with all of my questions

Absolutely superb. Who gushes about an insurance company? The guy I spoke to was very supportive and friendly and couldn’t have been more helpful.

Great customer service. Very helpful and understanding.

Really lovely lady and really helpful, thank you so much.

The lady I spoke to was helpful and provided the information I needed

Excellent support provided by Toheed. Thanks so much!

Very responsive and proactive customer service . Problem connecting with Apple Helath but you dealt wioth it swiftly and professionally

Good response time and nice agent but we're back to filling out claim forms and incurring expense from the GP when they've already produced a referral letter with all the details required.

Delay, expense, and frustration. Singularly unimpressed.

I spoke to Ella who helped me through all the queries I had patiently. I literally called without knowing how to raise a claim and she walked through all the options, clarified all my queries and provided me clear next steps.

Very helpful lady answered all my queries and put me at ease.

Call back was booked by Vitality for 9.15 on 12 August. I received no callback and no email despite both my phone and email being on record.

Aleah helped me with a complicated billing and account issue which was sensitive as it was linked to my Cancer treatment. She was incredibly helpful and efficient

Excellent customer service, although I find Vitality as an insurer incredibly limited. They do a great job at rewarding staying healthy and active, but their policies are extremely limited in comparison to Bupa for example. They don't cover medical prescriptions but overall I find the rigid policy around mental health support not useful. Most insurers will have a pot of money you can use to expense therapy sessions. A company like vitality should understand that changing therapist is not like changing GP, if you have been following a therapist for years, they cannot provide as only option switching to a new one where you have to build up trust and engagement/connection again. Very disappointed and will evaluate the worthiness of my policy during this year until renewal, if I think is not worth it, I'll ask my employer to opt me out, since so far I have not been able to claim anything and have had to cover the costs myself for many treatments. Very disappointing.