Vitall Reviews 483

Great service, speedy delivery, excellent results

Everything went to plan. Collecting the sample is fine as long as you follow the instructions carefully. Sample was returned and analysis undertaken promptly. Good service overall.

A great service and easy to understand results which I will take to my gp. Would have been five stars but the finger tip drawing process is very fiddly and difficult to get the required amount.

Tests arrived quickly and after I'd sent them back they were processed quickly and the results were with me 2 day later. Very impressed! Easy to order website, easy to understand. Thanks.

I had a great experience with Vitall when I chose them for my blood test. Any questions I had was answered fast and very helpful. The staff were also very kind and understanding when I messed a few things up. I would 100% recommend this service. The detailed results are fascinating too!

Couldn’t log in to get results but the customer service team was very efficient and got me sorted quickly.

Brilliant, efficient reliable and speedy as always highly recommend

Very good service, the support team are totally on it!

Easy to undertake once you've read the instructions carefully. It's not cheap but the results report is very interesting and gives advice in terms of seeing a GP or not. The way the results are presented is clear and as comprehensive as a layman needs. It is quick once the sample(s) are submitted and I was kept informed as to progress.

Fast delivery, clear concise instructions and a fast result.
I also had a query which was responded to and resolved very quickly. I will definitely use this company again.

The delivery was super quick, and the instructions were very clear. I also appreciated the additional advice i received via email.

Test kit arrived promptly, within 2 working days, results were ready to download 30 hrs after posting.
More importantly, when I had a technical question about one of the tests used, it was answered promptly and with very good level of detail.

They advertised a specific blood test as part of a compound blood test on their website. When my results came back, this specific test was not included in the results and no explanation was given for why not.

Because that was the part of the test I needed, I requested a refund by email. I received no reply. I tried to call twice, the phone was not answered.

I finally raised a complaint through PayPal and they offered me £29.75 refund of a £119 spend because that was the part of the test they didn't do.

Terrible support, terrible customer service.

Test received quickly and results next day. Very good service.

Vitall is a really great service. Easy to book and the Nurse/Phlebotomist who came to collect bloods was extremely efficient, friendly and bang on time! Results quickly followed.

Efficient, quick response to questions.

Test kits arrive quickly, easy to reorder a set of tests. Results also are communicated in good time and can be viewed online or via a downloadable pdf.
I have had blood samples clot in transit twice, they were kind enough to send me another kit free of charge.