Cannot contact the apostille department. They are completely unresponsive. Paid $152 for an expedited process. Update: The apostille department reached out with clear communication. They are proces... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering my birth certificate is easy but I really wanted information about ordering my mother’s birth certificate from NYS. I know I need a court order but does your company do that? I could not fi... See more
Made me feel at ease applying for birth certificate copy at first. But process took longer because of my DL photo ended up having to be uploaded because they didn't accept the first one, then didn't a... See more
Easy, quick, and less expensive than other sites where I was charged $100 just for an application fee
Company details
Written by the company
We offer vital records documentation preparation for all 50 different states and over 3000 counties. We have the experience and the system to ensure you will get your Vital Records in time.
Contact info
PO Box 13471, 33101, Miami, FL, United States
- 844-387-0200
- support@vitalrecordsonline.com
- vitalrecordsonline.com
4.4
Excellent
5k reviews
Replied to 91% of negative reviews
Typically replies within 1 week
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Absolutely horrible
Absolutely horrible! Buyer beware! I ordered a birth certificate March 2025 for a job application. When placing my order with standard processing it said it was going to take 3 months. I needed it much sooner, so I paid for expedited processing and expedited shipping. This was 2 additional charges that doubled the cost of my order. After paying for this, it didn't update my arrival date, so I gave it some time and it still didn't reflect it would arrive any sooner than the 3 months. The 3 months comes and goes with no movement of the timeline. I reach out in July, a month after it's supposed to arrive, and they say it could take 20 - 24 weeks!!!! I finally get a new estimated date of September (mind you, I was originally quoted June). September comes and goes and I reach out again this time asking for a refund of my extra $50 for expedited shipping and processing). They turn me down and say I don't qualify. Seriously?!?! They also refuse to help me in any form or fashion tracking down what the problem is with my birth certificate that was requested for a job application. Needless to say my birth certificate finally shows up via regular mail (not the expedited shipping I paid for with a tracking #) January 2026 - 10 months after I ordered it!!! I guess I should be grateful it showed up at all.... this company is absolutely horrible and takes customer no-service to a whole new low. A complete waste of money.
23 January 2026
Unprompted review
Reply from Vital Records Online
Hello, Tammy.
We’re truly sorry to read about your experience and understand how frustrating this situation must have been—especially given the importance of receiving your birth certificate for a job application.
After carefully reviewing our system, we were unable to locate any order associated with the information provided in this review. Additionally, our team previously attempted to request further details in order to investigate your case, but unfortunately, we did not receive a response. Without key information such as the order number, full name, or email used at the time of purchase, we’re unable to access or verify any order in our records.
We would also like to clarify that expedited service refers to prioritizing the preparation and handling of your application. However, once the application is submitted to the appropriate Health Department, processing and delivery times are determined solely by that government agency and may vary depending on their workload and policies. Shipping methods, including tracking availability, are also subject to the issuing office’s procedures.
That said, we genuinely want to help clarify what may have happened in your case. If you did place an order with us, we kindly ask that you contact our support team at support@vitalrecordsonline.com with your full name, order number (VRO#), and the email address used during your purchase. Once we have that information, we will be more than happy to investigate thoroughly and provide you with accurate updates.
We remain committed to assisting our customers and resolving concerns whenever possible.
I did Not like this service and I would…
I did Not like this service and I would not recommend it. It took forever to get responses and to get my birth certificate process moving along. Do not recommend them.
6 April 2026
Unprompted review
This company is a scam
This company is a scam! I ordered my Birth Certificate in January and it is now April and I still have not received my Birth Certificate, well after the expected delivery date. They have no way of providing me with the tracking information. I provided very personal documentation that I fear has now been compromised. I have asked for a refund and that was denied.
6 April 2026
Unprompted review
Reply from Vital Records Online
Hello, Christina.
We’re truly sorry to hear about your frustration and understand how important it is to receive your documents in time, especially when it impacts your ability to work.
After thoroughly reviewing our records, we were unable to locate any order or account associated with your name or the review in question. Additionally, our team attempted to reach out multiple times to request additional information, including an updated form of identification; however, we did not receive a response. Without accurate or updated documentation, we are unable to proceed, as we must comply with the requirements set by the respective Health Department.
We also want to clarify that our agents work diligently to provide professional and respectful service, and we take customer feedback about their experience seriously. Our support team, based in the U.S., undergoes continuous training to assist with a wide range of order-related questions. Any request to speak with a supervisor is always noted and escalated when appropriate.
Lastly, we are not the government agency that issues certificates. We assist with the preparation and submission process. If you prefer to apply directly through your state’s Health Department, that is always an available option.
If you believe you have submitted an order with us, we would like to assist you in resolving this issue. Please email us at support@vitalrecordsonline.com with your full name, order number, and the email address used during your purchase so we can locate your record and assist you properly.
Service was exceptionally easy
Service was exceptionally easy
Took long time to review
1 April 2026
Unprompted review
Trying to locate my marriage record…
Trying to locate my marriage record from 1975. The process was easy.
31 March 2026
Unprompted review
Too over priced
I did get my marriage certificate, but I realized it actually cost $8. This company charged me $44. I was an idiot. Learn from my mistake. I would never use them again. What a rip off.
11 March 2026
Unprompted review
Reply from Vital Records Online
Hello,
Thank you for sharing your experience. We’re glad to hear that you successfully received your marriage certificate.
Vital Records Online is a third-party document preparation and assistance service. Our fee covers preparing the application, reviewing it for completeness, and providing step-by-step instructions to help applicants submit their request correctly to the appropriate government office. The government’s vital record fee is separate and set by each state or county.
We always strive to make this clear throughout the ordering process so customers understand they are using a convenience service rather than purchasing the record directly from the government agency.
If you have any questions about your order or the services provided, our support team is always happy to help.
Best regards.
Complete and utter scam
I am disappointed with this company and conclude that it operates fraudulently. I applied for a death certificate and paid $84. What I paid for was someone to incorrectly complete and application for the issuing state and I would still need to submit the application and pay another fee to obtain the document. The biggest scam is the fact that you are automatically enrolled in a monthly subscription and charge you $9.99 a month. This is an easy way to take advantage of someone who is not computer literate, the elderly or someone who simply missed the opt out button. I am out of $84 and still don't have the death certificate that I ordered. I will never use this service again would not suggest it to anyone else. Just contact the vital records office of the issuing state to obtain your documents.
I will say that the customer service representative that I spoke with was very willing to assist me in canceling the subscription and reversing the previous charges.
27 January 2026
Unprompted review
Reply from Vital Records Online
Hello!
We’re truly sorry to hear about your frustration and understand how important it is to receive your documents in time, especially when it impacts your ability to work.
After thoroughly reviewing our records, we were unable to locate any order or account associated with your name or the review in question. Additionally, our team attempted to reach out multiple times to request additional information, including an updated form of identification; however, we did not receive a response. Without accurate or updated documentation, we are unable to proceed, as we must comply with the requirements set by the respective Health Department.
We also want to clarify that our agents work diligently to provide professional and respectful service, and we take customer feedback about their experience seriously. Our support team, based in the U.S., undergoes continuous training to assist with a wide range of order-related questions. Any request to speak with a supervisor is always noted and escalated when appropriate.
Lastly, we are not the government agency that issues certificates. We assist with the preparation and submission process. If you prefer to apply directly through your state’s Health Department, that is always an available option.
If you believe you have submitted an order with us, we would like to assist you in resolving this issue. Please email us at support@vitalrecordsonline.com with your full name, order number, and the email address used during your purchase so we can locate your record and assist you properly.
Very Easy to use
6 March 2026
Unprompted review
This company is a complete scam
This company is a complete scam. I filled out an application for my birth certificate on August 22, 2025. On August 25th they took the $60.65 from my account. When I search the status of my application it constantly says "under review." It is now March 4th and there is nothing. I tried calling them today, no one answers the phone, I was holding on their que for over 40 minutes. My order number is VRO1978475 this company is a COMPLETE SCAM. I need my birth certificate to renew my license and for travel. These people should be ashamed of themselves. This is disgusting. My brother-in-law is a lawyer and I may have him look into this further.
March 5, 2026: Just read Vital Records response and there is no place to respond to them. I signed in as you said and received notification that ALL DOCUMENTS WERE UPLOADED SUCCESSFULLY AND THAT THERE WAS NOTHING ELSE NEEDED!!!!! the date of the notary was August 22nd the same date I submitted the application. I have no access to the person who notarized it. WRITE IN THE DAMN DATE OF AUGUST 22, 2025 or FIND THE PERSON WHO NOTARIZED IT!!!!!! Sign into my account and you will see there is "NO FURTHER ACTION NEEDED" "ALL DOCUMENTS HAD BEEN UPLOADED SUCCESSFULLY"............now how are you going to get out of sending me the birth certificate. I did EVERYTHING I was supposed to. IT'S ON YOU!
21 August 2025
Unprompted review
Reply from Vital Records Online
Hello, Caren.
Thank you for bringing your concerns to our attention. We understand how frustrating it can be when you are waiting for an important document, such as a birth certificate.
After reviewing Order VRO1978475, we can confirm that your application is currently on hold because the notarized form submitted is missing the date on which it was signed. Unfortunately, the issuing agency requires this information in order for the application to be considered valid. Without a complete notarized document, we are unable to submit the request to the Health Department for processing.
Once your payment was completed, you received an email with a link where additional information and the required documents needed to be uploaded in order to finalize your application before it could be sent to the issuing agency. Our records show that the application remains incomplete, which is why the status continues to appear as “under review.” Since your order was placed, several emails have been sent requesting that the missing information be provided so we can proceed with submitting the request.
To complete your application, please log in to your customer portal here:
https://www.vitalrecordsonline.com/login
Once logged in, you can access the Support/Application section and upload the corrected notarized document and any remaining information needed. As soon as the required details are completed, we will be able to move forward and submit your request to the Health Department.
We are committed to assisting you and resolving this matter as quickly as possible once the missing information is provided.
took too long
3 March 2026
Unprompted review
I ordered an apostilie of my husband's…
I ordered an apostilie of my husband's death certificate. It cost $185 and they returned the document without the apostille "the certificate is too old and may be rejected by the Department of Health or by the authorities in the destination country". His death was 6 years ago. Well of course it's old, he's dead! They don't update death certificates. Also, I believe I paid for an apostille, not an opinion whether or not it "MAY" be rejected.
23 February 2026
Unprompted review
Reply from Vital Records Online
Hello!
We’re truly sorry to hear about your frustration and understand how important it is to receive your documents in time, especially when it impacts your ability to work.
After thoroughly reviewing our records, we were unable to locate any order or account associated with your name or the review in question. Additionally, our team attempted to reach out multiple times to request additional information, including an updated form of identification; however, we did not receive a response. Without accurate or updated documentation, we are unable to proceed, as we must comply with the requirements set by the respective Health Department.
We also want to clarify that our agents work diligently to provide professional and respectful service, and we take customer feedback about their experience seriously. Our support team, based in the U.S., undergoes continuous training to assist with a wide range of order-related questions. Any request to speak with a supervisor is always noted and escalated when appropriate.
Lastly, we are not the government agency that issues certificates. We assist with the preparation and submission process. If you prefer to apply directly through your state’s Health Department, that is always an available option.
If you believe you have submitted an order with us, we would like to assist you in resolving this issue. Please email us at support@vitalrecordsonline.com with your full name, order number, and the email address used during your purchase so we can locate your record and assist you properly.
This company is a total scam!
After waiting 72+ hours and sending two communications to the company, I have not received further information to secure a certified copy of my marriage license. I will be contacting my credit card company to request a refund related to non-service. Run don't walk away from this scam! Contact your clerk of court in the county where your document would be filed.
19 February 2026
Unprompted review
Reply from Vital Records Online
Hello, Drucie.
We’re truly sorry to hear about your frustration and understand how important it is to receive your documents in time, especially when it impacts your ability to work.
After thoroughly reviewing our records, we were unable to locate any order or account associated with your name or the review in question. Additionally, our team attempted to reach out multiple times to request additional information, including an updated form of identification; however, we did not receive a response. Without accurate or updated documentation, we are unable to proceed, as we must comply with the requirements set by the respective Health Department.
We also want to clarify that our agents work diligently to provide professional and respectful service, and we take customer feedback about their experience seriously. Our support team, based in the U.S., undergoes continuous training to assist with a wide range of order-related questions. Any request to speak with a supervisor is always noted and escalated when appropriate.
Lastly, we are not the government agency that issues certificates. We assist with the preparation and submission process. If you prefer to apply directly through your state’s Health Department, that is always an available option.
If you believe you have submitted an order with us, we would like to assist you in resolving this issue. Please email us at support@vitalrecordsonline.com with your full name, order number, and the email address used during your purchase so we can locate your record and assist you properly.
Easy for a senior.
18 February 2026
Unprompted review
THROW YOUR MONEY AWAY
Do you like to spend a lot of money, investing in a time-sensitive matter, and then get totally jerked around? You've come to the right place with this company! They certainly don't rely on repeat business because their "business practices" would never support that. They happily pass along a "dummy number" to contact the apostille service department but guess what! It doesn't work! Puts you on hold and then after many minutes, just drops the call. I tried for WEEKS just to see if it was some fluke, but no, this is how they "do" customer service. No updates. They need more money. And ultimately, you're the one who winds up - weeks and months later - having to start the process all over again.
1 January 2026
Unprompted review
Reply from Vital Records Online
Hello, Franz.
We’re truly sorry to hear about your frustration and understand how important it is to receive your documents in time, especially when it impacts your ability to work.
After thoroughly reviewing our records, we were unable to locate any order or account associated with your name or the review in question. Additionally, our team attempted to reach out multiple times to request additional information, including an updated form of identification; however, we did not receive a response. Without accurate or updated documentation, we are unable to proceed, as we must comply with the requirements set by the respective Health Department.
We also want to clarify that our agents work diligently to provide professional and respectful service, and we take customer feedback about their experience seriously. Our support team, based in the U.S., undergoes continuous training to assist with a wide range of order-related questions. Any request to speak with a supervisor is always noted and escalated when appropriate.
Lastly, we are not the government agency that issues certificates. We assist with the preparation and submission process. If you prefer to apply directly through your state’s Health Department, that is always an available option.
If you believe you have submitted an order with us, we would like to assist you in resolving this issue. Please email us at support@vitalrecordsonline.com with your full name, order number, and the email address used during your purchase so we can locate your record and assist you properly.
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