Vitalscan Reviews 

71
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Easy to find. A warm friendly welcome I paid privately for a scan that I was unable to access via my GP (Despite recommendation from a NHS Consultant Radiologist) The scan was a reasonable... See more

Rated 2 out of 5 stars

Not sure how this app is at 4.5* .Someone is scamming it .I tried my face 4 times -results differed substantially in same light ,no movement within 24 hours substantially.I tried using my account my d... See more

Rated 5 out of 5 stars

Arrived at vitalscan to be greeted by the lovely reception staff who offered us a hot drink, machine wasn't working so he sorted it and brought the drinks to us. Didn't have to wait long for Abdul to... See more

Rated 5 out of 5 stars

Saffie was really good at explaining the procedure and made me feel very comfortable and happy about doing the scan. She made sure I was appropriately dressed as this was my first time and she could t... See more

Company details

  1. Medical Diagnostic Imaging Centre

Written by the company

VITALSCAN Milton Keynes is a leading UK Medical Diagnostic Imaging Center that specializes in private diagnostic labs, MRI Scan, and Ultrasound for men and women with no referral necessary. Whole body scans and comprehensive next day reports by UK's leading doctors.


Contact info

3.9

Great

TrustScore 4 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(71)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Positive experience - thank you VITALSCAN

Easy to find. A warm friendly welcome
I paid privately for a scan that I was unable to access via my GP (Despite recommendation from a NHS Consultant Radiologist)
The scan was a reasonable price and less than my local private clinic.
I had a Consultant Radiologist carry out my scan. I am an anxious patient with claustrophobic tendencies.
He listened to and reassured me, making sure I was comfortable beforehand, even offering a blanket. I had a choice of music through headphones. Eventually I was able to relax and completed the whole scan with ease.
My experience was positive throughout.
I was suprised to recieve my scan results the very next day, an in depth and extremely detailed report.
Fabulous experience (I work in Healthcare myself)
Would 100% recommend VITALSCAN.
Thank you 😊

14 October 2026
Unprompted review
Rated 2 out of 5 stars

Fraud app ,don’t waste time or money

Not sure how this app is at 4.5* .Someone is scamming it .I tried my face 4 times -results differed substantially in same light ,no movement within 24 hours substantially.I tried using my account my daughters face -unbelievable,calls her ver weight etc while she is skinny and other readings including age matches mine which makes me feel it’s hardly doing anything .

5 October 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous experience

Arrived at vitalscan to be greeted by the lovely reception staff who offered us a hot drink, machine wasn't working so he sorted it and brought the drinks to us. Didn't have to wait long for Abdul to come greet us to take me in for my scan , he was so warm and friendly, couldn't do enough for me the atmosphere and rooms were excellent and overall my experience was fantastic......I previously went to a competitor for a scan and had a awful experience. If needed would definitely use vital scan again.

17 September 2026
Unprompted review
Rated 1 out of 5 stars

I had my scan two weeks ago - NO RESULTS

I had my scan two weeks ago, I still have not received results. No communication and emails are not being responded to. I have requested a refund and the results urgently with no response.

On the day of the scan I was made to wait an hour after my appointment time before being seen.

Do not pay for this service.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Really friendly and supportive staff…

Really friendly and supportive staff they put me at ease immediately! The mri scanner was state of the art for people with claustrophobia! There is a headset you can wear to watch a film while you are in the scanner. It might not suit everyone but I thought it was brilliant and it was a distraction from the scan. A very positive experience. Thank you to all of you

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolute Rubbish service booked a…

Absolute Rubbish service booked a…
Absolute Rubbish service booked a appointment was so stressed out already got there 2 hour journey ok not to be told the appointment been cancelled as the systems down??? I asked why not call me or email? Skes like systems down?!! This is terrible and disgusting took a day of work also fuel cost l. And receptionist can only say system down? I can surly call or email??? What kind of company you running?? Can you kindly refund me my deposit asap the rude receptionist said she can't refund? She has emailed the manager? Never been through this kind of nonsense before kindly refund me

28 February 2026
Unprompted review
Rated 1 out of 5 stars

I parked in one their private parking…

I parked in one their private parking spaces in Milton Keynes and got a parking ticket. Nobody told me you had to register my registration number at reception on a tablet. I complained to VitalScan and they said there was a notice on the door - I didn't see it and also they said there is a tablet on reception to register reg no - however I never went to the desk as the receptionist was on the phone so I just sat down to wait.

24 November 2025
Unprompted review
Rated 2 out of 5 stars

Not a great ending to a difficult process

It's never a pleasant experience having an MRI scan, and while Vitalscan performed this for me as well as possible, I was left speechless when i got my results.
The report summary, albeit very brief, was difficult to fully understand as it appeared to contradict itself and there were a few words in particular (even with the help of google!) that I couldn't I really understand their full context.
I decided to call Vitalscan and ask them if they could clarify what these words actually mean. I thought this would be a reasonable request, given the money I had just spent with them on the scan.
The response I received left me completely speechless and let down.....the man I spoke to at Vitalscan informed me I would need to pay a further £100 for a consultation, even after i explained i only needed someone to give me 20 seconds to explain the two words.
Having the need for a scan is traumatic enough on it's own and trying to get clarification on the results of the Vitalscan had written up, I don't think was an unreasonable request to make.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Saffie was really good at explaining…

Saffie was really good at explaining the procedure and made me feel very comfortable and happy about doing the scan. She made sure I was appropriately dressed as this was my first time and she could tell I was nervous. Mahmoud who done the mri was brilliant. He explained everything clearly and was kind and checked I was fine throughout. Definitely 5/5 care given!

7 December 2025
Unprompted review
Rated 4 out of 5 stars

A very quick and easy experience

The space was very clean and bright and the scan itself was great, with options for radio or soothing sounds to drown out the machine sounds. My only critique is that it was very rushed. I arrived 25 minutes early and had no time for a drink as I was told I would in the emails, and did not even have time to finish my forms before they rushed me in as if I had been late. I ended up leaving 5 minutes after my actual appointment time.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

This was my first MRI…

This was my first MRI and the whole process was made quite pleasant and easy. I was seen immediately and all staff were friendly and polite. Mahmoud was professional and kind and I felt very comfortable. Would go back here for diagnostics if ever needed.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent- have now used 3 times due to…

Excellent- have now used 3 times due to outstanding service.
Professional and kind. Kylie went above and beyond and explained everything. Jayme and Sofiatou were very friendly and reassuring. All of the staff go out there way to help.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Quick and hassle free

Quick and hassle free. Secured a booking through 'GetScanned'. VITALSCAN sent me my imagery within 30 mins and the report followed from the radiologist within 24 hours. Fantastic service with a great shout out to Mahmoud for his customer service.

29 December 2024
Unprompted review
Rated 5 out of 5 stars

Full body Scan

I decided to have a full body scan and blood sweep tests with VitalScan. For my peace of mind really. Going forward with a healthy body and mind etc, is very important to me, especially now I've reached 62.
I have to say, the whole experience was great from start to finish. The receptionist was very friendly and welcoming. The whole place is spotless, and there's great coffee!
Mahmoud, the chap who did my body scan, was most reassuring and caring , ensuring I was comfortable and happy throughout my scan. He managed to make me feel calm and ready to go into the tube. It's not the most pleasant thing to have done, but I'm glad I did, and I had it here, and I wouldn't hesitate to come here again for any future scans etc. Having Radio 2 on my headphones to listen to was a big help too.
I'm Just hoping for great results now!
Thanks everyone

19 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look