vitaminsuk.com Reviews 

Like many others I wish I had read the Trustpilot reviews before I ordered. I thought the delivery price was too good to be true compared to another well known company. Nothing received after a couple of weeks and after chasing I did receive notifications from Royal Mail and then La Poste Colissimo in France but then some 'incident' happened to my parcel and although I have tried to get my money back nothing. Don't use this company!

It looks like I’ve fallen into the same trap as many others. I placed an order on 16 November specifically to ensure plenty of time for it to arrive before Christmas, but the experience has been extremely disappointing. There is no way to track the order online, no proper contact centre, and the telephone line is only available for one hour between 2–3 pm. No response to my emails, which has made the whole situation even more frustrating.

Good experience Overall. Emma & Olga very helpful. Good Job. Will return

I have read some of the reviews on here, and yes I have had to wait for my order. I understand that this is because it has to come from America.
Yes, I have had to email to ask when I am likely to receive it but the communication has always been excellent, even replying late at night. I always receive my order for a product that is not easy to get in the UK so I am very pleased with this company from whom I have been ordering for a number of years.

Okay I have read previous reviews. And I hadn't received my order after 14 days.
I contacted Emma at Vitamins UK this morning. By this afternoon Emma had politely and very professionally processed my order and sent it on it's way.
I am giving 5 stars for professionalism and prompt, decisive action.
I cannot comment on previous customers, however I have been treated very well.
Gary

This company is a total scam i don't even want to give them 1 star , they sent me an item that the seals were broken i asked the if i could send it back after several email they said they would replace it then i heard nothing don't waste you money

Horrendous experience — they take your money, fail to dispatch, and ignore your emails. Many customers report no refund even after weeks of chasing. The Trust Score of 1.5/5 reflects a pattern of broken promises and poor customer service.

Ordered on 24th October. Order was dispatched on 12th November. That's 20 days to put a few bags of granola in a box and post them. It probably would have taken longer if I hadn't emailed them on day 18 and day 20 pestering them. Think I'll just grow my own oats and bake them myself in future. It'll be quicker.

£75 order placed for two products on 22nd October and credit card was charged immediately. Realised I hadn’t heard about my order by 1st November and so emailed them to chase. Was informed one item no longer available (though still offered for sale at a slightly higher price on the website). Requested a refund for the unavailable item and delivery of the other. Following some respectful/polite back and forth over email, but with a threat of reporting to Trading Standards, a refund was received for the unavailable item on 11th November and the other item was received today, 22nd November. I will not be a returning customer and I do not recommend. I have awarded 2 stars as the end result of my order was infinitely more satisfactory than the experience of others, judging by the reviews on here. “Emma” was instrumental in brining about a positive outcome for me.

SCAM COMPANY.

DO NOT ORDER FROM HERE.

ORDER DID NOT ARRIVE.

CREDIT CARD PROVIDER ASKED FOR REFUND.

Very different experience here, ordered on 11/11/25 for a birthday on 25/12/25. As it hadn’t arrived, and, worried by the reviews I reached out on the 19/11/25. Explained it was for a birthday and having read the reviews I was worried. I have just taken delivery of the product today 21/11/25 and it is exactly as it should be. Great service received by a happy customer here.

Company is a scam! Avoid at all costs. Order not received - asked for a refund or replacement, lots of emails bounced back and forth between Emma & Jogesh without any resolution after 3 weeks. Both of their email responses were in the form of vague and unprofessional one liners, and it was obvious they were just deferring the issue rather than addressing it. Company should not be in operation. Needs to be reported to the Trading Standards.

Avoid, avoid , avoid , this company at all costs , it’s a scam, you don’t get the items you’ve paid for , and you can’t get hold of them on the phone at all.

I became concerned that I had not heard about dispatch of my order so I contacted customer service. I was told I would get it by the end of the week - but no shipping information sent to me until I asked specifically. I received the goods today - the end of the week as promised. The package and contents are a little crushed but acceptable . I feel lack of normally expected information leads to distrust and having read negative reviews I wonder if I would have received my order if I had not persisted with customer services - who I admit did respond promptly. In particular my request to cancel the order was met only with 'the order has been processed'. I am unlikely to use this company again as I lack confidence.

I wish I'd checked them first. Keep getting vague replies. Have been refunded by PayPal. That'll teach me to stick to well known companies!

Took my order and money, but never shipped.
Kept telling me that it was coming back in stock soon, but 5 weeks later I gave up and asked to be refunded. Not sure if the money is back as I had paid on a credit card and it was replaced with a new card before the refund

Ordered some goods in late June 2025. Chased up after goods did not arrive and all communication stopped. After a dozen emails and promises first of delivery of goods, then promises of a refund that I requested still no refund or goods. I contacted American Express who have now refunded my money. I had exactly the same experience as many other reviewers. Had a look at companies house.

Took money for goods they could not supply and will not refund my money. Do not go near this company. It is a scam

Scam website which i fell for because the prices are normal. Dont fall for it

I placed my order on 26th September. While the company responded to my emails in a timely manner, their replies were ultimately unhelpful. First, they informed me of a delay and asked me to wait another week. Then they offered a different product, which I declined. A refund was initially promised, but it was later cancelled by PayPal without any explanation. I’ve now had to escalate the issue by opening a dispute with PayPal.

This experience has been frustrating and time-consuming. I expected clearer communication and a straightforward resolution. Unfortunately, I wouldn’t recommend this company based on my experience.