Vivian Health Reviews 371

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the positive user experience, finding the platform easy to navigate and effective for finding various job assignments from multiple agencies. Many people value the convenience of communicating with different recruiters and the ability to customize job searches to fit their specific needs. Reviewers often highlight the efficiency of the platform in streamlining the job search process and making profiles visible to numerous staffing agencies. However, some people were dissatisfied with the contact experience, reporting issues with communication frequency and relevance. There is also a high level of disagreement regarding the staff, service, and website, with some users reporting issues like recruiters not caring about submissions or jobs disappearing. A few other people also felt that recruiters often fail to review qualifications, leading to an influx of irrelevant job offers.

What people talk about most

Staff

People report ambiguous experiences with staff. Many reviewers praise specific recruiters for their prompt... See more

User experience

Consumers find the user experience to be positive, highlighting the app's ease of navigation and up-to-date... See more

Service

Reviewers highlight ambiguous aspects of service. Many consumers appreciate the platform for providing... See more

Website

Customers had ambiguous experiences with the website. Many reviewers appreciate its ease of use, variety of... See more

Customer communications

Clients share negative opinions on contact. Many customers report being bombarded with texts, voicemails, and... See more

Based on these reviews

Rated 4 out of 5 stars

A great way to see a variety of assignments that are being offered by multiple agencies. A minor app issue doesn't always save preferences. However, it is easy to update profile and see profile streng... See more

Rated 4 out of 5 stars

The company is a good source for travel positions . Have had no issues getting one. Only issues is the pay it’s going much lower than before.

Company replied

Rated 4 out of 5 stars

It was easy to use but even though I have a resume uploaded I had to list my work experience. Should be one or the other not both.

Company replied

Rated 5 out of 5 stars

I have used Vivian for the last few years for finding travel contracts. It shows me a broader view than what a single agency has to offer. I can see all states, all facilities and agencies that can ge... See more


Company details

  1. Employment search service

Written by the company

Vivian Health (formerly NurseFly) is transforming how the healthcare industry hires. As the leading jobs marketplace that serves healthcare professionals first, Vivian Health empowers a broad range of healthcare professionals to find jobs they love across many types of healthcare work, including staff roles, per-diem shifts, local contracts and travel positions. Built on intelligent matching, transparent information and the widest selection of job opportunities, over 1.9 million healthcare professionals turn to Vivian to find their perfect job. For employers, Vivian Health helps fill roles faster than traditional recruiting practices and at a fraction of the cost, helping alleviate labor shortages in healthcare.


Contact info

3.7

Average

TrustScore 3.5 out of 5

371 reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I love the service you provide

I love the service you provide, a central location to keep all the information that recruiters need to submit. And I love seeing the array of jobs with different agencies,not just one in particular.

18 June 2025
Rated 1 out of 5 stars

Tons of employment scam recruiters on…

Tons of employment scam recruiters on this website.

12 June 2025
Unprompted review
Vivian Health logo

Reply from Vivian Health

Hi there. Thank you for your honest feedback and we apologize for your experience with recruiters on our platform. All of the agencies and recruiters that post jobs on Vivian have an account manager with our team and are verified prior to posting. Can you please reach out to our support team using the 'Contact Vivian' button to provide more context on this so we can address appropriately? You can also leave reviews for certain recruiters on our 'Employer Reviews' page (this can be done anonymously).

Rated 2 out of 5 stars

Spammed

Just seeing what contracts are out there, however get bombarded with emails, text, and phone calls from the website and countless recruiters, even when I wish to "not actively looking".

6 June 2025
Vivian Health logo

Reply from Vivian Health

We're very sorry for this experience on our platform. It is possible that you're still subscribed to SMS or email alerts. Can you please reach out to our support team using the 'Contact Vivian' button so we assist you with toggling these off?

Rated 4 out of 5 stars

A great way to see multiple offers.

A great way to see a variety of assignments that are being offered by multiple agencies. A minor app issue doesn't always save preferences. However, it is easy to update profile and see profile strength. Also, communicating with different recruiters is convenient, and I can skip or say not interested to offers if I'm not ready to respond to.

7 June 2025
Rated 1 out of 5 stars

No one every contacted me

No one every contacted me

30 May 2025
Vivian Health logo

Reply from Vivian Health

Hi Osie! Can you please check the Messages tab in your Vivian app to see responses sent by recruiters? Gentle reminder that it may take a recruiter up to 48 hours to respond to a new application, but you should be able to check their responses or follow up in your chat threads. If you need further assistance, please reach out to our support team using the Contact Vivian button on the app or web.

Rated 1 out of 5 stars

May 27

May 27, 2025, 1:06PM
Rashidah Orr
RO
Vivian’s customer service representatives have very low standards for their customers. They would Rather I speak with AI than a live representative. Half of the time I’m speaking with AI, when I think I’m speaking with a representative. I have submitted at least 15 to 20 applications for jobs and I have not been called back once because I learned I am speaking with AI Andi have not really been submitted for the position. Very deceptive and disappointing.

27 May 2025
Unprompted review
Vivian Health logo

Reply from Vivian Health

Hi Rashidah. We sincerely apologize for this experience on our platform. A recruiter from the agency to which you applied is always present in the chat with the AI agent, and the recruiter can always send a personal response even when our AI assistant has already responded. Can you please provide more context on the issue to our support team using the 'Contact Vivian' button on the app or web so we can assist?

Rated 1 out of 5 stars

100% bait and switch or bait and drop…

100% bait and switch or bait and drop with no response. I completed their requirements and was rushed by two different recruiters for two different jobs, only to be told that the posting was no longer there. No one takes the time to review your qualifications and they will bombard you with jobs that you have no desire or request for.

5 May 2025
Unprompted review
Vivian Health logo

Reply from Vivian Health

Hi Mohammed. We appreciate your honest feedback and we apologize for your recent experience on our platform. Jobs in some specialties, especially in more popular locations, fill faster than others and one contract can get over a hundred applications within a few hours of posting. Can you please reach out to our support team using the 'Contact Vivian' button to provide context on what happened with your job search on Vivian, as well as any suggestions that you may have so we can provide a better experience for candidates? You can also leave reviews for certain agencies or recruiters on our 'Employer Reviews' page (this can be done anonymously).

Rated 2 out of 5 stars

W haven’t for a contract yet

I haven’t for a contract yet

8 May 2025
Vivian Health logo

Reply from Vivian Health

Hi Teri! Thank you for your feedback and we sincerely apologize that our platform hasn't been serving you as we intended. Can you please reach out to our support team using the 'Contact Vivian' button so we assist you with your search?

Rated 5 out of 5 stars

Great platform

Great platform to find so many job opportunities. Reach out to so many recruiters, and connect them through Vivian, make it easy.

7 January 2025
Rated 1 out of 5 stars

Unauthorized Billing and Poor Communication at Vivian Health

my experience with Vivian Health has been extremely disappointing and frustrating. We entered into a contractual agreement with Vivian Health for a $3,000 monthly subscription for travel nurse and allied health staff leads. Initially, everything proceeded as agreed, and we made our payments on time for the service provided.

However, after four months, Vivian Health abruptly invoiced us for $26,000, claiming that we had received more leads than our subscription covered. This was not only surprising but also contrary to our agreement, which clearly states that no additional leads would be provided unless explicitly requested by email—a request we never made.

I have tried multiple times to resolve this issue amicably by reaching out to their Director of Operations and other contacts within the company, providing proof of our agreement and communication. Sadly, all my efforts have been ignored, and the company has continued to harass us with repeated bills for these unrequested services.
It is deeply concerning how Vivian Health handles contractual agreements and customer communication. I would caution any business considering their services to think twice due to their poor handling of contract terms and apparent disregard for customer service.

1 March 2025
Unprompted review
Rated 3 out of 5 stars

My experience

many of the contract offers are not accurate, in regards to rates or number of shift per contract.

1 April 2025
Vivian Health logo

Reply from Vivian Health

Hi Rocco. We appreciate your honest feedback and we apologize for this experience on our platform. As a job board, we rely on the agencies posting on our platform to let us know of the current info regarding pay and other contract details. If these jobs are still active on our website, please have them reported to our team using the 'Contact Vivian' button so we can investigate. You can also use the reporting feature in your Vivian chat.

Rated 5 out of 5 stars

You guys are truly awesome.

You guys are truly awesome! I’m feeling so joyful about my jobs—they’ve been great! I received fantastic support from Vivian, which has really, made a difference. I’m just thrilled" to be working and taking on these opportunities!

28 March 2025

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