Vivid Gold - Video Game Outlet [KE] Reviews 

Excellent services from staff and be assured of quality products.

My one stop shop for all things gaming. They have good pricing, knowledgeable staff, and fantastic customer service. I’ve mainly been dealing with Emmaculate and am writing this review because of the constant and excellent customer service with post sale support, queries and purchases.

Quick response to any queries and a lovely service from Venessa

Am glad I got the help I needed and learnt alot. The services are great, keep up!!!

Vivid Gold is top-notch in terms of service delivery, pricing and quality. In particular Victor is courteous, knowledgeable and very professional; Vanessa in sales is great with customers too. Got my PS4 Pro and a couple of games and this is probably my best blind buy of 2020.
Keep up the good work Vivid, you'll be seeing me again.

Loved it!Purchased my top up wallet and as soon as I made the payment the code had been sent

Ordered Fight Yoke and Rudder, got it delivered before the dead line, committed and friendly.

good advice and suggestion

keep the good spirit going Victor.

I have always enjoyed the service given at Vivid Gold. They do know how to treat customer right. Venessa did a great job serving me and I will definitely be back.....

Great service. Keep up the good work!

My Experience by buying of around 50 PS3 Games was good, but there is a lot of space for improvement.

1. Placing order online was very easy and they have
very good shopping software running
2. Receiving confirmation, that not all what is online
shown, can be delivered, was disappointing
3. Delivery came on the day as promises but not by
the time they promised
4. Unfortunately is there a mixed up with 4 Games of
my order hope we can sort this out, this was later
sorted out, and the games have been swapped
without any extra charge
5. Invoice was attached money collected on the door
step, perfect.
6. Telephone contact has to speak loud and clearly
with customer, because the shop has a lot of
background noises, which makes it difficult to
understand the whispering sales person.
7. The promise to send me a game overview what
was still on stock, did not took place. After
exchanging of an email the picture of the games
have been send to me and resulted in an extra
order of myself of 10 extra PS3 Games.

Great products and service. Delivery done as promised. I'm a loyal fan.

Excellent service. Sales representative provided quick responses and clarified prices. Delivery efficient. Overall great experience.

I was nice.... @Vividgold is fast , simple anf theft free ❤️👍❤️

Paid for a voucher at 10.30. Got a call at 10.32 am confirming my payment. Had it by 10.35 a.m. This has happened 3 separate times. Top tier customer service.

I have shopped twice now and I have to say you have very great customer care. Very willing to assist, listen and recommend the best options. Thank you Njoroge and Ann for your assistance and patience.

Superb customer service!

After having ordered a ps4 pro on their website, it was delivered within an hour of purchase.

Furthermore, their customer care team is extremely responsive to any and all enquiries and concerns you may have and is also willing to give you recommendations on games and consoles based on your own personal interests.

I will definitely be shopping with them again and highly reccomend anyone to try them out as they've got you covered for all your gaming needs.