This is my 4th vivi bike I liked each one better than last until I got this one. I was so DISAPPOINTED that this bike had no tail or brake light.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had several problems with it some due to shipping and the others due to QC. I had to replace the Bottom Bracket(the sensor that has the pedal shaft through it) and the brake pads needed adjustment,... See more
Company replied
Solid budget-friendly E-bike. Average battery range of 25-35 miles, depending on pedal assist level used and amount of hills in the terrain. Good suspension for unpaved paths. Smooth gear-shifting and... See more
Company replied
The instructions were a little difficult to follow but once together the bike has worked wonderfully. My son has been using it to ride back and forth to school. The battery has a lock and is easy to d... See more
Company replied
Company details
- Bicycle Shop
- Cycling Club
- Bicycle wholesale
- Bike accessories store
- Outdoor sports shop
- Sporting Goods Shop
Written by the company
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Contact info
5521 Schaefer Ave, 91710, Chino, United States
- +1 (888) 639-8191
- service@viviebike.com
- viviebike.com
3.1
Average
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We ordered an e-bike from vivi
We ordered an e-bike from vivi. In the process of assembling, we found that the battery was defective. We proved this with multimeter testing. We contacted vivi for a replacement battery. As of this writing, it's been over a month and they still haven't sent one, so we have cheaply made non-electric bike sitting around now. Insult to injury — vivi's business hours are something like ** 8pm to 5am ** (United States) so email communications are painfully slow.
They have been making excuses and putting us off. We've repeatedly asked for a refund and a return shipping label; they offered us $20 instead.
Please do not order anything from vivi.
1 November 2025
Unprompted review
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your feedback! We apologize for the unpleasant shopping experience. Our battery was previously sold out, so we were unable to replace it for you immediately. The new battery is on its way and is expected to arrive at our warehouse in a few days. We understand you are dissatisfied with our after-sales solution. We have already forwarded this to our after-sales department, requesting them to do their best to meet your needs and upgrade your compensation plan, hoping to make you as satisfied as possible. If our customer service is still unable to provide you with a satisfactory solution, please contact me! I will escalate your request until you are satisfied. Thank you! Sincerely, VIVI Team
They were very helpful but I can’t seem…
They were very helpful but I can’t seem to be able to get the battery that was stolen from my e-bike with my charger. It has the rail for the battery says ALX072-03 can’t seem to get the battery why?
23 November 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your feedback! Based on your after-sales information, we understand that you purchased the wrong battery due to insufficient vehicle information. Our after-sales customer service has arranged a return for you. Currently, based on the information you provided, we are unable to determine the specifications of your bicycle battery. Since you do not have a purchase receipt, please provide a picture showing the specifications of the battery's center position to our after-sales customer service (email: service@viviebike.com). Our after-sales customer service will then match the correct battery model and resend it to you! Sincerely, VIVI Team
This is my 4th vivi bike I liked each… NO BRAKE LIGHT
This is my 4th vivi bike I liked each one better than last until I got this one. I was so DISAPPOINTED that this bike had no tail or brake light. I appreciate your offer to send me a 02S recharchable taillight that will make a big difference. Please send me one and I will be completely satisfied.
21 November 2025
Reply from Vivi Electric Bike
Update: Dear Customer: Hello. We will ship your Q2S Taillight free of charge. You will be notified of the order tracking status via email. Since this taillight needs to be shipped from China, the delivery time may be longer, and it is expected to arrive in 9-20 business days. We will notify you promptly after your package is shipped. Have a nice day! Thank you!
--------
Dear Customer: Hello. Thank you for your feedback! The new MT20UL e-bike has replaced the cable-integrated taillight with a rear reflector. We apologize that the taillight function you requested is not available. To express our apologies, if you require it, we can send you a free Q2S Taillight with a fast-release USB charging port. We hope this helps. If you need this taillight, please update this comment and reply to me. Thank you! Sincerely, VIVI Team
WARNING
WARNING: Do not buy from this company... They promised me a refund many times (I have all the emails to prove it) and all I got was the runaround. So if you don't like the ebike, that's too bad.
Customer service will probably reply to this comment, like they did on my previous comment, promising customer satisfaction. BULL FEED.
My reply: So where is my shipping label? I'm not paying to send it back. I'm not going through this again with your incompetent customer service department. Quit trying to come out smelling like a rose, with your replies, and I am not a loyal customer. I will never do business with your LOUSY company ever again.
22 November 2025
Unprompted review
Reply from Vivi Electric Bike
Dear Customer: Thank you for your feedback. As a loyal customer, we sincerely apologize for the unpleasant after-sales experience. We have reviewed your after-sales records and understand that you needed to return the M026SHUL electric bicycle because the speed limit could not be removed. We apologize that our customer service was unable to properly handle your request. According to our return policy, you can get a 100% refund if you still have the original packaging and the bicycle has not been ridden. If you have used the electric bicycle, you can negotiate with customer service for a refund and to keep it. We understand that you applied for a bank chargeback because you were dissatisfied with the perfunctory attitude of customer service and the refund compensation offered. Due to the large volume of emails handled by our customer service team, there may have been duplicate replies and a failure to follow up on your after-sales needs in a timely manner. We sincerely apologize for this. As the marketing team, on behalf of Vivi and our customer service team, I express our deepest apologies to you. We have instructed the customer service team to reprocess your after-sales request. Please follow up again. In addition, regarding the chargeback process, since you applied for a bank chargeback, your payment will be returned to your bank from our third-party payment platform and frozen by the bank. During the freeze period, our third-party payment company is unable to process your refund request. Generally, after receiving the chargeback notice from the bank, it takes 15-40 days to process and finalize the request. If you require a refund, please re-email us to our after-sales customer service email address. Our customer service will apply for a refund from the third-party payment platform after you withdraw the chargeback. Refunds typically arrive within 2-3 business days. Hope this helps!
Where do I even begin
You are not to message me again! I have zero issues re reporting you! You are a scam unprofessional supposed seller! I suggest you leave me the hell alone! Everything I've posted about and will continue to post is true and I have all the screenshots to prove it! Also to suggest contacting Amazon over YOUR BIKE AND WARRANTY is absurd that literally falls on YOU! You literally make zero sense and prove my point of uneducated scam artists of a fake company! Steady contacting me on a different website is still considered harassment. I'll have a great life especially not recommending you at a every chance I get.
Edit: I see the "company" has left a message. Trying to act professional now.. but that's too late! Again this company is a joke! I wouldn't deal with them and I said I'll make sure to let everyone know how horrible they are! So unprofessional! Oh and didn't Amazon tell you not to contact me anymore? You going to bribe me to take this one down? Have fun with Amazons investigation on you!
Where do I even begin? I needed a replacement headlight as mine suddenly stopped working. Vivi support said they would send the part right away after not hearing from them I reached back out the said the part was out of stock and did the run around on me... Looking into this the headlight was in stock per there website and available to ship within 2 days however I didn't get a headlight until after arguing with them and Amazon for 3 months! Afterwards I left a bad review of horrible business and they began to constantly email me to bribe me to remove the review. This is absolutely a horrible company to deal with. I would never recommend just due to the fact of there customer support or lack of. God forbid something on the bike stops working because it will be an everlasting nightmare to get it fixed.
16 September 2025
Unprompted review
Reply from Vivi Electric Bike
Update: Dear Customer, Hello. Because third-party platforms like Amazon and brand websites have different reseller teams, we cannot make decisions for the Amazon team. Regarding after-sales service, we cannot handle it directly for you; we can only relay your message and help you contact the Amazon after-sales team directly. We apologize for the unsatisfactory after-sales experience. If you have any concerns, please contact the Amazon after-sales team to resolve the issue! We wish you a pleasant life! Thank you!
Dear Customer: Thank you for your feedback. We apologize for the unpleasant after-sales experience. Trustpilot Reviews is operated by the brand website. Since third-party platforms like Amazon do not have the same after-sales team as the brand website, we are unable to properly handle your request. Please provide me with as much order information as possible so I can assist you. Regarding the bicycle parts shipping issue: You saw headlight parts available on the official website, but customer service informed you they were out of stock. This may be because all our headlights are currently listed under a unified link, and what you saw as available might be a headlight for a different model. Currently, most of our headlights are not interchangeable. We sincerely apologize for the delay in receiving some parts, as some may be out of stock and en route by sea. We are actively working to improve our supply and hope to have 100% stock to meet customer demand. If you have not received your parts after an extended period, you can contact our after-sales team to request a refund and compensation; Regarding contacting you to delete comments, our brand team guarantees 100% genuine reviews and only supports customers updating their own reviews. Currently, our brand's official website after-sales team (email: service@viviebike.com) does not allow customers to be contacted to delete comments. Please confirm whether this was done by Amazon's after-sales team; we will handle this seriously. Additionally, please provide your email address so I can follow up on your after-sales request. Thank you!
Bike Instructions
The instructions for putting the bike together were very poor. Some items were not even covered at all. Others had pictures that were not helpful. After trial and error several times, I finally got the bike together. Then, when I went to fill up the tires with air, the rear tire would not hold air. So, I will now have to head to a bike shop and, hopefully, they can figure out how to fix the rear tire. I think I will eventually like the bike, but I have been frustrated with the process so far.
28 October 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. We apologize for the unpleasant shopping experience. Currently, because mountain bikes and city commuter bikes use the same manual for multiple models, there may be some confusion, which may cause problems with your product assembly. We are currently optimizing the manual and hope to provide customers with a more comprehensive, clear, and easy-to-understand version in the future. If you have any assembly problems, you can refer to our product page and the assembly videos on YouTube for guidance. Regarding the tire leak issue, we are unsure whether it's due to damage to the e-bike or simply insufficient air. Under normal circumstances, our electric bicycles are not fully inflated when shipped to avoid malfunctions. Please check your tires. If any damage is found, please contact our after-sales customer service at service@viviebike.com to apply for a free replacement. If your bike has already been repaired at a bicycle shop, please request a repair invoice from the shop and contact our after-sales customer service to apply for after-sales repair compensation.
I own 2 of the ace01 and they both…
I own 2 of the ace01 and they both perform as well as the 2 plus thousands dollars bike do. Anyone reading this review don’t sleep on these bikes.
25 October 2025
Reply from Vivi Electric Bike
Dear Customer: Hello! Thank you for your support and recognition of our electric bike products. Our products adhere to a balance of quality, performance, value, and safety, committed to providing customers with affordable, safe, reliable, and high-performance products. Thank you again for your recognition and liking! If you encounter any problems later, please feel free to contact our after-sales customer service team. Vivi will continue to be dedicated to providing you with assistance and support. Happy riding! 🥰
The response to my email regarding my…
The response to my email regarding my need for a battery and charger was received in satisfactory timing, with accuracy.
25 October 2025
Reply from Vivi Electric Bike
Dear Customer: Hello! Thank you for your positive feedback on our customer service. Vivi values every customer, and customer satisfaction is always our top priority. We will continue to provide you with the best assistance and support. Have a pleasant cycling experience! 🥰
Customer support resolved delivery…
Customer support resolved delivery problem in professional manner.
Thanks!
23 October 2025
Reply from Vivi Electric Bike
Dear Customer: Hello! Thank you for your positive feedback on our customer service. Vivi values every customer, and customer satisfaction is always our top priority. We will continue to provide you with the best assistance and support. Have a pleasant cycling experience! 🥰
Solid budget-friendly E-bike
Solid budget-friendly E-bike. Average battery range of 25-35 miles, depending on pedal assist level used and amount of hills in the terrain. Good suspension for unpaved paths. Smooth gear-shifting and efficient braking with mechanical disc brakes. You probably will need to invest in a larger, more comfortable seat, but overall a great value.
14 October 2025
Reply from Vivi Electric Bike
Dear customer: Hello! Thank you for your positive feedback on our electric bikes. Our products maintain a balance of quality, performance, value, and safety, striving to provide customers with affordable, reliable, and high-performance products. The electric mountain bike saddle you purchased is a streamlined black and red mountain bike saddle, with a flat, slightly textured material of sponge and leather. This saddle is designed for mountain adventures. Therefore, if you ride for a long time, you may experience slight discomfort due to the small contact area of the saddle. You can replace it with any more comfortable saddle with a seatpost diameter of 28.6mm and a length up to 320mm. Happy riding! 🥰
Great bike
The instructions were a little difficult to follow but once together the bike has worked wonderfully. My son has been using it to ride back and forth to school. The battery has a lock and is easy to disengage to take inside. I love the folding option to fit in the trunk for trips. It is heavy but can still be used without pedal assist. It averages about 21 miles an hour with full automatic setting. Great buy!
27 October 2025
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Since our instruction manual is a general manual and has not been revised for a specific model, it may have some shortcomings. We are constantly improving our user manual to help customers complete the assembly and ride smoothly as much as possible. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
Reply from Vivi Electric Bike
Dear Customer: Hello! If you require telephone support, please call during the following service hours. Calls outside these hours will not be answered. Telephone Support Hours: Monday to Friday: 9 AM - 6 PM (Eastern Time). For better support, we recommend that you use email as your primary contact method. Email addresses allow our customer service staff to easily track your after-sales records. Generally, our customer service will reply to your email within 12 hours. Vivi will continue to be dedicated to providing you with assistance and support. 🥰
Decent shipping time
Decent shipping time, easy to assemble, was a gift- They love their new electric bike!
19 October 2025
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
Product took almost a month to ship and…
Product took almost a month to ship and wrong product arrived. Nothing like picture that was ordered.
19 October 2025
Reply from Vivi Electric Bike
Dear Customer: Hello! We sincerely apologize for your unpleasant shopping experience! We have tracked your after-sales record and learned that the second package was stuck for nearly a month due to the inaction of Amazon Shipping. Despite repeated urging from our customer service staff, the progress was still slow, and it finally took about a month to deliver your package. We sincerely apologize for this. In future delivery services, we will promptly optimize our shipping methods to provide you with a better and faster transportation experience. Regarding the product discrepancy issue, please contact our after-sales customer service email: service@viviebike.com. Please provide your order number, a picture of your bike model, and a picture of the torque sensor you received. Our after-sales customer service will investigate the situation for you. If our warehouse staff sent the wrong item, we will promptly resend it to you to avoid affecting your ride. Vivi will continue to do its best to provide you with assistance and support. Have a pleasant ride!
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
I still do not have my bike
I still do not have my bike. U guys closed they case because it was delivered. I told u fed ex delivered to the wrong address. So how am i suppose to be out the money. This would have been zero stars but that wasnt an option. Its cool on here u say we will replace the missing bike that fed ex delivered to the wrong address but on my email thatbno other potential customer can read u say fed x delivered the bike. And i agree fed ex did deliver this bike but they delivered it to someone else. The house in the is not mine!
23 October 2025
Reply from Vivi Electric Bike
Dear Madam: Hello. Please don't worry. If you do not receive the purchased items, we will not make you bear any financial loss. According to your after-sales records, our customer service staff has submitted a claim to FedEx for your package, and has also processed the reshipment of your electric bike. A new reshipment order for the electric bike has been created. Due to time zone differences, our customer service may not have been able to reply to you immediately. After the reshipment order is shipped, our customer service staff will provide you with a new tracking number. Please keep track of the new package delivery status. Contact FedEx immediately at +1 800-463-3339 to maintain communication and avoid delivery errors again. The new electric bike package is expected to arrive at your address in 4-7 days. To express our apologies, we will provide you with a free gift, which will be shipped with the package. We are committed to providing you with the best support and service. We wish you a pleasant life! Thank you!
it wasn't the exact seat I've ordered.
13 October 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. Due to differences in seatpost dimensions between our new and old bicycle saddle models, there may be slight variations. This could result in you ordering the wrong item or receiving the wrong shipment. Please contact our after-sales customer service at service@viviebike.com, sending a picture of your bicycle model and the vehicle label information from your frame. Our customer service will then match the correct saddle and send it to you free of charge.
I had several problems with it some due…
I had several problems with it some due to shipping and the others due to QC. I had to replace the Bottom Bracket(the sensor that has the pedal shaft through it) and the brake pads needed adjustment, the brake lever wasn't adjusted correctly so the motor didn't engage sometimes. But I must say their service department was very helpful with supplying me the parts I needed, replying in a very timely manner. It's up and running fine now. The sensor on these Ebikes is a game changer. It will give you more miles and you still get a nice ride with some exercise. Overall very happy now. I'm tool savy and I learned a lot from what I had to do. The Box was also damaged in shipping and that may have caused the brake needing adjustment. Lot of fun to ride!
12 October 2025
Reply from Vivi Electric Bike
Dear Customer: Thank you for your appreciation of our after-sales service. We are committed to continuing to provide you with help and support. If you encounter any problems related to electric bicycles, please feel free to contact our after-sales team. Have a pleasant ride! Enjoy more riding fun!🥰
Love the bike it’s going great no…
Love the bike it’s going great no problem love wanna order another one soon
18 October 2025
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. You are welcome to purchase again anytime! We offer points rewards and gift certificates to value our customers. You can visit our Loyalty Program to learn more. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
Afiliate
I am an affiliate and I need urgent support contact from you, my commissions are having problems
23 October 2025
Unprompted review
Reply from Vivi Electric Bike
Dear Partner: Thank you for bringing this to our attention. For affiliate commission issues, please email marketing@viviebike.com with your affiliate ID. Our team will respond within 24 hours. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.