This is my 4th vivi bike I liked each one better than last until I got this one. I was so DISAPPOINTED that this bike had no tail or brake light.... See more
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Review summary
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I had several problems with it some due to shipping and the others due to QC. I had to replace the Bottom Bracket(the sensor that has the pedal shaft through it) and the brake pads needed adjustment,... See more
Company replied
Solid budget-friendly E-bike. Average battery range of 25-35 miles, depending on pedal assist level used and amount of hills in the terrain. Good suspension for unpaved paths. Smooth gear-shifting and... See more
Company replied
The instructions were a little difficult to follow but once together the bike has worked wonderfully. My son has been using it to ride back and forth to school. The battery has a lock and is easy to d... See more
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Company details
- Bicycle Shop
- Cycling Club
- Bicycle wholesale
- Bike accessories store
- Outdoor sports shop
- Sporting Goods Shop
Written by the company
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Contact info
5521 Schaefer Ave, 91710, Chino, United States
- +1 (888) 639-8191
- service@viviebike.com
- viviebike.com
3.1
Average
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 48 hours
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Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!🥰
Vivi bike has the worst customer…
Vivi bike has the worst customer service. DO NOT BUY from this company. I got my bike damaged and have been emailing them for 2 weeks now to return the bike and they come up with excuses. Worst customer service, worst company I have ever dealt with.
11 October 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. We are very sorry for not providing you with a satisfactory shopping and after-sales experience. According to feedback from the customer service department, the fender of the electric bike you purchased was broken upon arrival. For this situation, we can send you a new fender for replacement and provide you with $50 compensation if you can accept and keep the electric bike, we would be very grateful. If you really don't want to keep it, we allow returns/exchanges. Please contact customer service again to submit a return/exchange request. Thank you for your understanding and support!
Awesome bike
Awesome bike! Delivery was great. Easy to assemble. Perfect, my daughter loves it.
4 October 2025
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!🥰
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!🥰
The only reason why I didn't give 5…
The only reason why I didn't give 5 stars is because there were no directions included and it took a lot of back and forth to understand how to open the battery. Other than that,so far so good.
10 October 2025
Reply from Vivi Electric Bike
Dear Customer: Glad you're enjoying the bike overall. We apologize for the missing instruction manual - this was likely a warehouse oversight as all our ebikes should include one. You can download the electronic manual from the product page for your specific model. Please contact us if you need further assistance.
Best bike ever
7 October 2025
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!🥰
Overall experience was seamless
Overall experience was seamless, bike was packaged well, easy assembly. Would recommend this for others.
5 October 2025
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!🥰
I GOT HIT BY A CAR AND THE FRAME WAS…
I GOT HIT BY A CAR AND THE FRAME WAS NOT BENT NOR DID THE BATTERY BREAK OR THE BRACKETS... WONDERFULLY MADE PRODUCT; HEAVY BUT STILL AWESOME FOR THE PRICE!! SHALOME KINFOLKS
28 September 2025
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!🥰
My go to bike from now on
The electric bike is what I just expected. Everything in the product details are accurate. I enjoy using the bike and it is not that heavy.
27 September 2025
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!🥰
The bike is exactly as advertised
The bike is exactly as advertised. Smooth ride with or without electric assist. Battery holds charge for a lot longer than my normal rides which are around one hour. Very happy with this purchase.
26 September 2025
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!🥰
Amazing amazing bike
Amazing amazing bike. It took a hot minute to put together, but the online videos combined with the manual got me through it. I was a once a week trail rider here in Costa Rica and now I’ve been riding between 15 and 30 km pretty much every day since I had the bike all set up. Beautiful Italian design and everything works just as it should.
27 September 2025
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!🥰
Received the E-bike very fast and was…
Received the E-bike very fast and was easy to put together. My 12 yr old loves it. I would Highly recommend this Bike!
22 September 2025
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!🥰
Aftermarket charger
This isn't an OFFICIAL Vivi charger it is unversal aftermarket as like from Amazon, otherwise it charges.
24 September 2025
Reply from Vivi Electric Bike
Dear Customer: Hello, we are sorry for the poor shopping experience we have brought you. If the charger you purchased cannot charge, please contact our after-sales customer service through email (service@viviebike.com) as soon as possible, and we will replace a new charger for you free of charge. Additionally, we would like to clarify that the chargers sold on our website are official VIVI electric bike chargers. Thank you for your understanding and support!
Perfect Bike
For it being my first e-bike I'm loving it so far. Although the assembly instructions aren't very clear I was able to put it together. The tools that came with it weren't great quality so I had to use my own.
There's a video on how to assemble the bike but its on an older model so I had to do an extended search. The battery has long life and it folds fine. The rear brakes are squeaky and still looking to fix it. I made modifications as far as a new seat, pedals, rear view mirrors and signals and I'm having a lot of fun with it. It goes 22mph as advertised.
23 September 2025
Son’s First E-Bike
My son was looking to buy his first e-bike but we had a strict budget and certain features… replacement battery option, good warranty, and customer support.
The PONY01 came so quickly, was super easy to setup, and has performed wonderfully for him. He can’t stop grinning every time he goes around the block
22 September 2025
Terrible quality with customer service…
Terrible quality with customer service that matches. Bike broke down within the warranty, they seem to have an issue finding parts for there poorly made bikes, I've been "on the list" for months now with no parts in sight. There low-ball offer of 25% refund is laughable. Save your self the time and hassle, this company stinks!
17 September 2025
Unprompted review
Reply from Vivi Electric Bike
Dear Customer: We sincerely apologize for the delay with your replacement parts. We registered your request in May, but unfortunately, the components for older ebike models are currently out of stock with extended procurement cycles.
We have escalated this to our procurement department for expedited sourcing and will ship your parts as soon as they arrive. We truly appreciate your patience and will keep you updated on the progress.
Thank you for your understanding.
Received fast
Received fast. Missing the front fender and brace. 2 scratched in the paint. Front brakes need adjusted. Very hard to fold and especially to unfold because the latch sticks and is hard to get in position. I bought 2 weeks ago and still have not received the missing parts. Vivi makes it difficult because they want pictures and seem to doubt what I tell them. I bought a Cybervelo e bike at the same time. It is very nice, no issues, easy to fold and unfold and much better quality, although it did cost $200 more than the Vivi.
11 September 2025
Unprompted review
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your review. We apologize that due to shipping issues, the e-bike you received may have missing components and scratches. We sincerely apologize for this. You can contact our customer service email to request component replacement and compensation for scratch repair costs. Our bicycles are factory-set with tight brakes and folding mechanism to ensure a safe first ride. Loose brakes and folding quick releases can easily cause frame bending, collisions, and falls when riding at high speeds. Regarding our customer service's request for photos, this isn't due to any suspicion on our part. Rather, our customer service team, without sufficient order information, cannot determine the model of your bicycle or the cause of the damaged, missing, or faulty components. Therefore, we require information and screenshots so that our customer service staff can assess your order and the problem and provide you with the best possible solution. If necessary, we can provide feedback to our technical engineers through the fault information to provide necessary technical support. Thank you again for your feedback and support. We will be happy to serve you wholeheartedly. Thank you!
Only reason I’m giving 4 stars instead…
Only reason I’m giving 4 stars instead of 5 is because not even 20 mins into riding the e-bike after setting it up the rear tire went flat and I had to replace it. Then after riding it again this time within a 48 hour time frame the front tire went flat and I had to pay more out of pocket to replace it. Then a week into the ride the left crank arm and pedal snapped off (stripped) and it was useless and had to go back into the shop but this time instead of waiting a few hours it took 3 days of waiting to get it fixed. Again all of it spent out of my pocket. (Wasn’t cheap either) I spent close to what I paid for the bike in repairs ($500) but since the fix (again) the bike has been great. It’s fast and gets me to work on time every time. Also within a single crash the seat broke and was at an angle for a bit(got it fixed). Also you gotta be careful when going over any kind of bumps as the battery can and will fall out of the designated socket. The lock isn’t great but it holds the battery in place. Everything on the bike can survive multiple (accidental) falls. I would know… Overall I’m happy with my purchase but will not be buying another one. This is a GREAT STARTER E-bike especially for its price.
25 August 2025
Reply from Vivi Electric Bike
Dear Customer: Thank you for taking the time to share your detailed feedback. We sincerely apologize for the poor experience you've had with multiple component failures and the unexpected repair costs you incurred.
We want to remind you that all VIVI e-bikes come with a 1-year warranty. If you encounter any issues with your bike, please contact our customer service team promptly via email (service@viviebike.com). When reaching out, please provide your order number along with relevant photos or videos of the problem. Our technical team will diagnose the issue based on the information you provide, and once we confirm a warranty claim, we will send you the appropriate replacement parts at no cost.
We appreciate your patience and are glad to hear the bike is now performing well for your daily commute. Your feedback helps us improve our products and service quality.
Reply from Vivi Electric Bike
Dear Customer: Thank you so much for your positive feedback! We're thrilled to hear that you're satisfied with both the value and quality of your purchase. Your satisfaction is our top priority. We appreciate you choosing VIVI!
18 months and I still love my ebike
I’ve owned my e-bike now for about 18 months and have used it quite a bit. The only problem I’ve had besides normal maintenance issues (brake pads and flat tires) is that occasionally the bike will lose power randomly, it’ll shut off while riding. I noticed it would happen after going over bumps. I solve the issue each time it happens by toggling the battery switch off and on a few times, then there are no issues for a while. It does keep happening which is a slight pain but since I’ve discovered a “solution” it’s manageable.
22 August 2025
Reply from Vivi Electric Bike
Dear Customer: Thank you for sharing your experience with us. We're glad to hear you've been enjoying your e-bike for 18 months!
Regarding the power loss issue after bumps, this may be related to the battery connection. While your toggle solution works temporarily, we'd like to help resolve this permanently. Please contact our customer service via email (service@viviebike.com) with your order number, and we can provide troubleshooting steps or replacement parts if needed.
We appreciate your feedback and want to ensure you have the best riding experience possible.
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