Vivi Electric Bike Reviews 

We got 2 bikes and for 20 minutes they worked till one pedal assist quit working. I contacted VIVI and they responded immediately. They said I needed a new pedal assist sensor which may have been compromised during shipping. They didn't just send me the part they sent me the part and the tools to change it plus a video on how to do it. Another 20 minutes later and the bike is working fantastic. We have since put at least 30 miles on the bikes and they are excellent I highly recommend them and I recommend the company for backing the product the way they did.

No customer service per se, just chat boxes. Which we all know rely on standard responses. I purchased a VIVI bike through TEMU. Vivi was shipper. I did not receive bike. VIVI says it was delivered. I have photo proof but I dont think anyone bothered to look. They are sticking to, "it was delivered", sorry no refunds. Credit card company disputing charges. Buyer beware

Easy to work with

Been trying for two weeks to exchange bike because of major mechanical issue,and because i dont know hoe to email video of the problem after at least trying 9 times they REFUSE TO EXCHANGE BIKE,OR GIVE ME A REFUND. BUT THEY CLAIM 30 DAY RETURN OVER MAJOR ISSUE LIKE THIS,AND ONE YEAR WARRANTY! THANK GOOD IT HASNT BEEN A YEAR,THEY WOULD REALKY EMBARASS THEMSELVES.

Shipment was very fast. Easy to put together. Just got around to having the time to go for a ride . The Bike is awesome

The communication on the part I ordered was on time, and I received the package. In a timely fashion.

We love our bikes and the fast response when we accidently damaged one of our bikes. Getting replacement parts was easy

Got my bike in a very timely matter. I love it but do wish there was an extended warranty.

OK, but it took forever to get here

Nice bike! Great buy

Love the bikes. And great customer support.

Right to my door, easy setup, great price. Never disappointed with Viví and use it everyday to commute.

I have not received this order after 4 months.

Battery mount on the fat tire bike is the worst thing ever! It broke apart and the 3 mounting screws are a joke for such a heavy battery. Bike is dead because it looks like the motor controller smoked and now have an error 30 code. Also you have to get parts from china with a 20-30 day delivery!!

I contacted Vivi after my purchase when the completely assembled product, my wife’s Christmas present, did not even come close to operating as advertised. I was told that I would be refunded some of my purchase price, and after a long time never heard from your company again, until now. I am very dissatisfied with this bike, like I said, performs way below the advertised specifications. In no way would I ever do business with this company in the future, not just because the bike doesn’t work, but due to the entire attitude of your staff and failure to follow up.
After receiving a response from a Vivi representative, it was the same story on a different day. Vivi still refuses to reimburse me for the product, which is literally junk, and not even a mention of what I was told about a partial refund when I first brought the problem to their attention. I would not recommend this company to anyone especially a family member or friend. I was told that I would have to repackage, in the original container, and ship the bike at my expense. The packaging couldn’t have been reused in any world, and the cost was north of the price I paid originally which the response was simply, it’s not Vivi’s problem. Needless to say, the company is not honest and in no way reputable

I ordered the wrong battery for my VIVIEBIKE on March 17 Order VIVI5689. I got approval to return battery and Fedex said you received it two weeks ago. I have not received a refund or any word from you since.