Vivi Electric Bike Reviews 

I really enjoy the bikes. I wish the handle bar could extend up so you aren't leaning forward so much, but I understand now that I probably would have to order a different style. It's fine for me, but my wife would like to be more upright.
The reason for 3 stars and not more is because after the first 8 mile trip, the push button shifter on the right side of the handle bar is not working right. You can still move it with your thumb, but the push button part is not working. Also the front brakes on one bike are constantly rubbing. If you lift front tire off the ground and spin it, the tire stops before 2 revolutions because of the brake not being in the correct position. Hopefully I can look up some YouTube and figure out how to adjust it but there's no adjustments in the instruction manual.

After our 3rd ride, the front tire of my wife's bike is now flat. Mine is not flat and they are identical, so maybe she just was unfortunate.

All in all they are fun to use and love that we can go on extended rides without worrying about her knee injury flaring up the next day. Since returning the bikes is not really an option once you open the package unless there is some major quality issue, we will be using these bikes for hopefully many years. I had originally thought I might purchase extra batteries to double the range, but after realizing the price of the battery was more than half the price of the whole bike I dismissed that thought.
If I could do it over I might get a different style for my wife that's a little more comfortable for her but this is going to end up working out for now.
They come packed really securely and assembly is pretty easy.
Also a big reason I purchased was due to free shipping. Lots of nice ebikes out there, but I'm not gonna buy a similar priced bike from somewhere else just to pay $150 and up to ship it.

I received what I ordered but the problem is the time to get it took 2 weeks. You should offer it through Amazon so I have the option to get it faster at a lower shipping price.

I had one of your bikes same as I have now and the same as I thought then but so much better and the price is aswome

Giving thanks it was a good bike and fast delivery

Very fast delivery and customer service was very helpful very pleased with my bikes

The entire process from purchase thru delivery was Excellent...Our 2nd Vivi bike
Love 💗 these Bikes

Great. My bike is working again, the knock offs weren’t working.

I bought two MT26G e bikes; one of which has a defective cadence sensor; which results in "pedal assist" and "pedal boost" not working properly; second bike all works properly. So far, I am not getting any response from Vivibikes to replace defective sensor.

Really like the bike. Assembly was straightforward.

I would increase the length of the seat post as it was too short and had to buy new ones on both bikes.

Also a key or some mechanism to ‘turn off the bike’ would be good so the battery can be left on the bike if on a rack while in class and not in use.

Overall, really like the bike.

Easy to work with.

I continue to be impressed by the Vivi Bike Company. I bought the bike a year ago and it has been a joy to ride. I hammer it hard and it keeps on coming back for more.

Now, I've had two interactions with the Service Department and I am blown away by their excellent responsive to my requests for support. I recently discovered two broken spokes on my rear wheel and the shop where I get my bike fixed did not have that spoke. I contacted Vivi contacted for replacements and received the replacement spokes quickly. And the cost for the replacement spokes was really reasonable. I had a similar experience last fall when I needed to replace my lost battery keys.

These guys are really good. Buy a bike from these guys.

Fast shipping, well packed, arrived in very good condition, all assembly tools included.
Rear derailleur adjustment should be checked.

When you put someone on the Chat section, It would be a good idea that she doesn't fall asleep when people are trying to ask her questions. Pretty Sad...

Company services and communication with buyer is so good, but delivery communication at the end is not good. So it should improve and will be better for the company.

It was great to know that you had the right product and came with a decent time battery charger so thank you again good customer service.

I had to pay for what should be a warranty Item. I got my M026TGB bike Sept 6 2023 , by January 2023 my headlight went out, and the replacement would not turn off so Vivi Told me I needed a new Brushless motor controller and to purchase it on the website period, on a bike 6 months old.

Warranty issue and company will not reply. Sent two emails to the address in the manual but nothing but silence in return.

The battery would not charge. You would not send another. Had to purchase another. $60.00. The battery wears out within 2 hours. And it loses power after it is charged just sitting in the garage. So I have to keep it charging all the time. The headlight has never worked. I regret purchasing from you.

I love my new bike and the price and how fast it was shipped.