Vivona Earcare Reviews 

617
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, caring, and thoroughly helpful throughout the entire procedure. Reviewers note that the treatments are exceptionally quick, completely painless, and performed with great attention to detail alongside very clear explanations of the process. Some reviewers also noted that they are loyal returning customers who visit multiple times over several years for regular care. Consumers consistently appreciate the highly reliable, friendly, and welcoming environment provided during every single appointment, ensuring complete comfort and satisfaction from beginning to end.

What people talk about most

Staff

Consumers find staff to be exceptionally professional, thorough, and caring throughout the entire process.... See more

Service

People report high satisfaction with the service, praising the prompt appointments and polite, professional... See more

User experience

Customers consistently note positive experiences with user experience, highlighting professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have suffered with too much wax in my ears for a very long time. They were syringed at my doctor’s surgery but were unable to remove the wax. My daughter suggested I go private with Vivona and they... See more

Company replied

Rated 5 out of 5 stars

I’d had a problem with my right ear for 10 days prior to appt. Staff were punctual & friendly throughout explaining process. Treatment was quick & painless. And gave me back hearing in my ear whic... See more

Company replied

Rated 5 out of 5 stars

Naomi was absolutely absolutely brilliant very kind caring, explained everything I was very nervous she was kind gentle had plenty of time for me, I would definitely recommend her to everyone.... she... See more

Company replied

Rated 5 out of 5 stars

The lady who helped me was fantastic, she explained the whole process both before and as she was doing it. Was very gentle and provided great information for after care! Would highly recommend.

Company replied


Company details

  1. #6 of 20 best companies in Audiologist

Written by the company

Vivona Earcare is an ear clinic specialising in microsuction earwax removal. We take pride in providing immaculate customer service and high quality care.


Contact info

4.9

Excellent

TrustScore 5 out of 5

617 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(617)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Naomi was friendly and efficient.

Naomi was friendly and efficient.
She got the job done

20 August 2025
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Reply from Vivona Earcare

Thank you for your 5 star review, Micheal! We are pleased to know that you had a great experience with our clinician Naomi. We are so glad we were able to help! Best wishes!

Rated 5 out of 5 stars

Excellent service at Vivona Earcare

Excellent service at Vivona Earcare. The specialist was professional, caring, and explained everything clearly. The procedure was quick, painless, and they even spotted an infection I needed treatment for. Highly recommend!

16 August 2025
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Reply from Vivona Earcare

Ausra, thank you for your lovely 5 star review and recommendation! We are overjoyed to hear that you had an excellent experience with us. We are so glad we were able to help! Best wishes for the future!

Rated 5 out of 5 stars

Great experience the lady that dealt…

Great experience the lady that dealt with me was so lovely, friendly and patient...there was a lot of wax but she didn't give up! Highly recommend!

16 August 2025
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Reply from Vivona Earcare

Juk, thank you for your 5 star review and recommendation! We are so glad to hear that you enjoyed your experience with us and that you found your clinician friendly, patient and determined. We look forward to welcoming you again! Best wishes!

Rated 5 out of 5 stars

Naomi was extraordinary

Naomi was very attentive to my needs. She explained the microsuction wax removal process in detail and made sure that I was fully comfortable. Also, she delivered a very good job and put a beautiful smile on it.

6 August 2025
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Reply from Vivona Earcare

Alessandro, thank you so much for your 5 star review! We are so pleased to hear that you had a stellar experience with our clinician Naomi. This is fantastic! It was lovely meeting you! Best wishes!

Rated 5 out of 5 stars

Have used vivona a few times now

I have been to Vivona in Croydon a few times now. I suffer with meniers and am always a little nervous when having my ears done. However, I trust Raimah to clear them. She is lovely, very gentle and always explains exactly what she’s doing. I will always go back and have them done here with Raimah.

11 August 2025
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Reply from Vivona Earcare

Naomi, thank you so much for your 5 star review! We always try our hardest to make all clients feel at ease when receiving microsuction, especially those who are nervous. We are delighted to know that Raimah has been able to do this for you! Thank you for your continued support! Best wishes!

Rated 5 out of 5 stars

The team are very friendly

The team are very friendly. Appointments are always on time and the clean is relative simple.

9 August 2025
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Reply from Vivona Earcare

Fiona, thank you for your 5 star review! We are happy that you enjoyed using our service. Best wishes!

Rated 5 out of 5 stars

Very good and very kind to me always…

Very good and very kind to me always told me what she was going to do many thanks Jan

28 July 2025
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Reply from Vivona Earcare

Janet, thank you for your 5 star review! We are so glad that you enjoyed using our service. We wish you all the best for the future!

Rated 5 out of 5 stars

Amazing service and end result

Had a problem with my Right ear, the problem had lasted for 5 days, used the Oil etc to try and make the wax easier to remove, after that period of time nothing was improving drastically if at all, went to my doctor they were nice as well but I need my ear problem to be resolved at the nearest available time, they were going to be longer than I would have hoped for to be seen, I my head I wasn’t having it, I needed to be completely better and to be able to hear properly and CLEARLY in the days up to an event I was going to, I went to this place in Croydon, VIVONA EARCARE EARWAX REMOVAL CLINIC, I have to SAY the service I received was INCREDIBLY AMAZING from the moment I walked in to actually having Microsuction and to actually getting done and getting the result I wanted in such a short space of time, it was my first time having Microsuction to my ears and Raimah was just Amazing in doing the procedure ensuring good care throughout making sure I wasn’t feeling any sort of discomfort regularly from dizziness, pain, headache etc. she explained everything that was needed and what she was doing every step of the way and done the objective and was very patient in doing so, throughout the procedure I didn’t experience and pain at all or discomfort even with my right ear being the more challenging than my left one, it appears that there was nothing that couldn’t have been HARD to sort out, was very very impressed, 5 days doesn’t seem like a long time for some, but when you can’t hear out of your ears properly it could feel like a lifetime, I’m just upset I didn’t come hear before as I had previously had a problem with my left ear couple of year ago although with wax it didn’t seem a challenge to resolve at the time, I would Recommend anyone with a problem with WAX in the ears making it hard to hear and to function day to day life properly to Visit VIVONA EARCARE EARWAX REMOVAL CLINIC in west Croydon they will take it out for you, I WILL be back should I have another problem. Oh and I like the fact that you can even book an appointment to be seen on the day and find a times that’s suits you and being convenient, or book a time that’s not too far away to wait and still be convenient

Thank you Raimah 😁

7 July 2025
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Reply from Vivona Earcare

Thank you so much for sharing your experience with us Arron! We are overjoyed that you had an amazing experience with Raimah. Client satisfaction is our top priority so knowing that we achieved this makes us so happy! Your kind and detailed words means so much and this kind of feedback is extremely encouraging! Thank you for your recommendation. It was lovely meeting you! We look forward to welcoming you back in the future! Best Wishes!

Rated 5 out of 5 stars

Absolutely great job.

Absolutely great job.
I always bring my son to go there to clean he’s ears and he’s feels very safe when he gets his ears cleaned.
Thanks guys for the kindness and providing a good job 👏🏼

3 July 2025
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Reply from Vivona Earcare

Nilma, thank you for your lovely 5 star review! We are so happy to hear that you and your son continue to have such a positive experience with us. Looking forward to welcoming you both again! Best wishes!

Rated 5 out of 5 stars

Friendly and professional service

Vivona always provide a friendly professional service. I always feel very reassured and satisfied when I visit.
Would definitely recommend to others

17 June 2025
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Reply from Vivona Earcare

Colin, thank you for your wonderful 5 star review and recommendation! We are so pleased to hear that you enjoyed using our services again. Thank you for your continued support! We look forward to welcoming you again! Best wishes!

Rated 5 out of 5 stars

Recommended Highly

The overall experience was very professional, thorough and explained to me every step of the way. Naomi was fantastic and really dedicated to doing a great job. She made sure I felt comfortable all the way through. My second time visiting and I would recommend them highly to anyone who is having issues.

14 June 2025
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Reply from Vivona Earcare

Alvin, thank you so much for your 5 star review and recommendation! We are delighted to hear that you had a stellar experience with our clinician Naomi. This is fantastic! Thank you for your support! We look forward to welcoming you again! Best wishes!

Rated 4 out of 5 stars

Could not have better x kind caring…

Could not have better x kind caring lady and very careful removal of my earwax x will recommend to friends and family

6 June 2025
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Reply from Vivona Earcare

Patricia, thank you for your review and for recommending our service! We wish you all the best for the future!

Rated 5 out of 5 stars

Very efficient and friendly

Very efficient and friendly
This is the third time I have been to this clinic over the past two years and would highly recommend them it’s not cheap but worth every penny.

4 June 2025
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Reply from Vivona Earcare

Terry, thank you for your 5 star review and recommendation! We are so pleased to hear that you enjoyed your recent experience with us. Thank you for your continued support! Best wishes!

Rated 5 out of 5 stars

Detailed service with wonderful staff

Your service is very thorough -- much more so than other companies I have used. From the preparation before the procedure, to aftercare. Your audiologist, Raimah, was so polite, knowledgeable and caring. She explained the procedure very well, and answered lots of questions. The result was great -- I can hear properly again!

9 June 2025
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Reply from Vivona Earcare

Peter, thank you for your 5 star review! We are delighted to hear that you found your clinician Raimah polite, knowledgeable and caring.. this is wonderful news! We are so glad we were able to help! Best wishes for the future!

Rated 5 out of 5 stars

Very Great Experience

Very Great Experience

Raimah is an asset to this company and while not putting down other employees I truly believe she goes above and beyond to help with this very annoying problem.

3 June 2025
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Reply from Vivona Earcare

Thank you for your 5 star rating Kirk! We're so pleased to hear that you had a wonderful experience with Raimah. We are so glad we were able to help! Best wishes for the future!

Rated 5 out of 5 stars

The carried out with a very…

The procedure carried out with a very competent who was welcoming and quiet relax. She explained as she went along while carrying the procedure. Good communication still, easy to follow.

27 May 2025
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Reply from Vivona Earcare

Harish, thank you for your 5 star review! We are so happy to hear that you had a positive experience with us and that your clinician was welcoming and informative. Wishing you all the best in the future!

Rated 5 out of 5 stars

Excellent service…

As always the procedure was explained rand executed really well

23 May 2025
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Reply from Vivona Earcare

Helen, thank you for your 5 star review and your continued support! Best wishes!

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