Vivup Reviews 2,402

Rachael was extremely helpful when i entered my email incorrectly on a gift card. She helped me clear this up in a day.

Excellent service

Really friendly, helpful solution to my query. Resolved quickly and efficiently. Claire was great to deal with. Great customer service thank you.

Asa was so helpful when my first option was out of stock. Great service

I have ordered an item but the item however was faulty, so i have reported it back to vivup, mark, on the otherhand who responded to the matter urgently, and had guided me althroughout the process and everything went smoothly, topnotch customer’s service!

Great customer service from Millie who explained things beautifully

Really quick and helpful support from Clare who got our issue resolved in no time!

The CS team were excellent when responding calls from customers

I have been using Vivid for a few years as a perk of a company I work for. The discounts have been really helpful at times - particularly AirBnB and Ikea. Both have saved significant amounts of money.

I recently contacted customer service after having an issue with purchasing a gift card. The issue was resolved quickly and the communication was excellent.

Tracy understood my problem immediately and within a few days everything was sorted out to my satisfaction.
Great service.

Team is very kind, helpful and knowledgeable. Great treatment and quick solving!

Rachael from Vivup was a God send. Helped me to find my email vouchers and talked me through the process with the patience of a saint and did not make me feel at uncomfortable or stupid

Fantastic customer service from both Helena and Robert. They handled my issue swiftly and with great professionalism, very grateful for their help.

I recently experienced a problem with a purchase that I had made in error. The team at Vivup (Clare and Tracy) were outstanding throughout. Not only did they work hard to seek a resolution, but they also were brilliant with their communication throughout.

Asa has answered all my queries in a very polite manner, he took his time to deliver a good customer service very responsive.

Really helpful and responsive staff, Asa sorted out a problem I had with accessing my organisation's offer quickly and with no fuss.

Applied for a gym membership where the payments are via salary sacrifice. The amount deducted in the first month was more than 4 times what the actual amount should have been. I was unable to get any explanation other than passed from one team to another.

Claire D was friendly, clear and dealt with my queries in a knowledgeable and professional manner. Thank you!

Clare helped me by ringing the company who I’m getting a bike from. She was quick to call
Me back too which is much appreciated and told me the bike would be shipped today or tomorrow. Unfortunately I emailed the company - Brick Lane Bikes - after I was told the issue (them getting the money for the bike) was resolved and they replied saying that it wasn’t. I’m a bit worried about the bike arriving as i am due to start paying for it from my April pay.