Due to an error on my part while purchasing vouchers though Perkbox, Robert on the live chat helped resolve the situation extremely quickly. There was great communication throughout and he kept me reg... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Huge thanks to Robert for going above and beyond. Even though the ToS said I technically wasn’t eligible for a refund, they actually took the time to understand it was unique situation, and help me ge... See more
Company replied
While we were away, I ordered a Tesco e-card. Whilst doing so, there was an issue with the website/signal/my phone, which caused the transaction to not complete correctly. When I went back to fill in... See more
Company replied
I have been using Vivid for a few years as a perk of a company I work for. The discounts have been really helpful at times - particularly AirBnB and Ikea. Both have saved significant amounts of mone... See more
Company replied
Company details
Written by the company
To us, nothing matters more than a happy workplace. We believe that’s what makes us the experts in creating them. For 20 years +, we’ve been providing world-class health and wellbeing benefits to employees in both the public and private sectors. So far, we’re delighted to have made more than 2.2 million employees feel more valued, supported and rewarded at work.
Contact info
United Kingdom
- 01252 784540
- customersupport@vivup.co.uk
- vivup.co.uk
4.8
Excellent
2k reviews
Replied to 82% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jill helped resolve my issue with…
Jill helped resolve my issue with Currys which the store wasn't able to.
Thankfully after sending some further information I managed to get my issue sorted with minimal fuss. Thanks Jill
30 March 2026
Unprompted review
From ordering the item the process was…
From ordering the item the process was so easy
Then through emails I spoke to a person called Andy
He was exceptional so helped me out fantastic service
26 March 2026
Unprompted review
Always supportive with any problems…
Always supportive with any problems that arise. Thank you.
30 March 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
amazingly helpful
Claire was so helpful and managed to correct my silly error and sent the detail over to myself.
Thank you
30 March 2026
Unprompted review
Amazing service
23 March 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Issue with delivery details contacted…
Issue with delivery details contacted Vivup customer service and it was sorted immediately, had my product by following morning. Super fast resolution great customer care.
26 March 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Amazing customer service and all my…
Amazing customer service and all my concerns addressed in a respectful manner💖💖
24 March 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
it has been really good
it has been really good. really comprehensive coverage of offers. too bad that my company decided not to renew the contract with them.
28 March 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
I had a great customer service…
I had a great customer service experience with the vivup app, especially with staff Aleksandra. I ordered something through the app but didn’t receive 2 items. I contacted her, and she kept me updated properly and followed up on my order. Thanks to her help, I received it within 3 days.
I really appreciate her excellent service—thank you for the great support!
19 March 2026
Unprompted review
Prompt and friendly service.
27 March 2026
Unprompted review
Swift Response
25 March 2026
Unprompted review
Very polite and understanding of my…
Very polite and understanding of my problem. The customer care person was eager to explain and follow up on my query and i felt listened to.
25 March 2026
Unprompted review
Really great customer service from…
Really great customer service from Rachael in the Customer Service team. Polite, knowledgeable, friendly, professional. Thank you Rachael
25 March 2026
Unprompted review
very good
Very easy process and all issues dealt with were resolved in a speedy manner.
16 March 2026
Unprompted review
Prompt responses to queries
23 March 2026
Unprompted review
Claire was amazing
Claire was amazing, calm, patient and gave me encouragement. She gave me clear calm instructions. Lovely lady.
24 March 2026
Unprompted review
Great customer support
Great customer support and provided an update with the requested issue as promised. I felt a valued customer and would certainly recommend.
24 March 2026
Unprompted review
Customer care
Clare one of the customer care agents served me professionally and sorted my damaged TV issue efficiently and quickly. Best customer service I have received in ages!
23 March 2026
Unprompted review
Exceptional customer service
Exceptional customer service, it was clare who i spoke to, nothing was a problem, give this lady a payrise
23 March 2026
Unprompted review
Very friendly
Very friendly, and proided me with exactly the information i needed. She assidted me and had soved the issue very promptly. A very positive attitude and she brightened my day.
23 March 2026
Unprompted review
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