Due to an error on my part while purchasing vouchers though Perkbox, Robert on the live chat helped resolve the situation extremely quickly. There was great communication throughout and he kept me reg... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Huge thanks to Robert for going above and beyond. Even though the ToS said I technically wasn’t eligible for a refund, they actually took the time to understand it was unique situation, and help me ge... See more
Company replied
While we were away, I ordered a Tesco e-card. Whilst doing so, there was an issue with the website/signal/my phone, which caused the transaction to not complete correctly. When I went back to fill in... See more
Company replied
I have been using Vivid for a few years as a perk of a company I work for. The discounts have been really helpful at times - particularly AirBnB and Ikea. Both have saved significant amounts of mone... See more
Company replied
Company details
Written by the company
To us, nothing matters more than a happy workplace. We believe that’s what makes us the experts in creating them. For 20 years +, we’ve been providing world-class health and wellbeing benefits to employees in both the public and private sectors. So far, we’re delighted to have made more than 2.2 million employees feel more valued, supported and rewarded at work.
Contact info
United Kingdom
- 01252 784540
- customersupport@vivup.co.uk
- vivup.co.uk
4.8
Excellent
2k reviews
Replied to 82% of negative reviews
Typically replies within 48 hours
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excellent customer service
Constant correspondence and refund done quickly and efficiently
4 March 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
I'm very thankful to Jill
I'm very thankful to Jill as she sorted my problem, I was very desperate and I was losing my gift but she was very patient, stayed on the phone until sorted my problem, she was very kind and understood my situation. I can't thank her enough for today, it made my day,
Thanks to Vivup, all customer service, so far, I have talked, they were very helpful, efficient in their job, listened to the problem and solved it. Many many thanks,
5 March 2026
Unprompted review
Reply from Vivup
Hi Sedigheh
Thank you for your lovely review for the service you received from Jill and the rest of our team!
I will pass on your lovely comments to the whole team
The chat bot was not at all helpful
The chat bot was not at all helpful for the issue I was having involving annual leave purchase. It was not on the bots option list and there was nowhere to ask a question. Amazons chat bot is a much better model for this. I contacted a department from the available options who told me to use the chatbot. I explained my difficulty and they provided a phone number where I was able to speak to someone who was extremely helpful and had the issue resolved quickly. I would give this person 5 stars but he service overall a 3. Without this persons help I would have scored a 1 star.
5 March 2026
Unprompted review
Reply from Vivup
Hi
Thank you for your feedback, I am sorry you had some difficulties using our Chatbot.
This service is currently under review and I will pass your comments on to our team to see where we can make improvements
Rachel was really helpful and supported…
Rachel was really helpful and supported me with my Vivup account. She was friendly and got my issue sorted quickly.
5 March 2026
Unprompted review
Reply from Vivup
Hi Usman
Thank you for your review of the service you received from Rachael!
Glad to hear she was able to sort out your issue quickly and I will pass on your feedback
Great site with a range of benefits to…
Great site with a range of benefits to use. Great customer service when needed, quick to respond and resolve issues.
4 March 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to review the service we provide. Its great to know our customers are benefiting from the range of benefits we provide, and the support we offer when required. This type of review means a lot to the team and provides confidence to our other customers too. Have a lovely day!
Excellent customer service from Vivup
Excellent customer service from Vivup, especially Tracy who went above and beyond to help me to resolve my query. Thanks again! 😊
3 March 2026
Unprompted review
Reply from Vivup
Thanks for writing a lovely review of our service it really does mean a lot to the team knowing they've been able to support you. I have passed your kind words onto Tracy. Thanks once again and have a lovely day!
Clare was very friendly and helpful
3 March 2026
Unprompted review
Reply from Vivup
Thanks for writing a lovely review of our service it really does mean a lot to the team knowing they've been able to support you. I have passed your kind words onto Clare. Thanks once again and have a lovely day!
The online customer service portal /…
The online customer service portal / chat function is misleading - it implies you can speak to someone / raise a message but there does not seem to be that actual function that I could ascertain. This aside, when I did get through to speak to someone on the phone, she was incredibly helpful, friendly and knowledgeable and sorted my query very quickly.
3 March 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to write a detailed review of our service. I am so sorry you feel mislead by the chat function as we intend it to be as user friendly as possibly with the ability to connect to a team member quickly easily. I will certainly review its functionality as we are keen that all our customers are able to contact us easily and quickly. Thanks once again and have a lovely day
Very helpful
Tracy was extremely helpful in resetting my account which was stuck for a long time. Prompt response and helped to resolve the issue completely.
3 March 2026
Unprompted review
Reply from Vivup
Thank you so much for taking the time to review our service it really does mean a lot to the team and helps inform our other customers too. I am pleased Tracy was able to support you and I have passed your kind words onto her. Have a lovely day and thanks once again!
Clare could not have been more helpful
Clare could not have been more helpful, professional and reassuring. She was patient with me whilst she sorted out my voucher, a brilliant customer experience. Thank you Clare
3 March 2026
Unprompted review
Reply from Vivup
Thank you so much for taking the time to review our service it really does mean a lot to the team and helps inform our other customers too. I am pleased Clare was able to support you and I have passed your kind words onto her. Have a lovely day and thanks once again!
My parcel went under the radar at the…
My parcel went under the radar at the delivery company and when I notified the customer services on VIVUP, Sophie responded to me. She gave me updates from time to time until m parcel was delivered to me.
18 February 2026
Unprompted review
Reply from Vivup
Thank you so much for taking the time to review our service it really does mean a lot to the team and helps inform our other customers too. I am pleased Sophie was able to support you and I have passed your kind words onto her. Have a lovely day and thanks once again!
Reply from Vivup
Thank you so much for taking the time to review our service it really does mean a lot to the team and helps inform our other customers too. Have a lovely day and thanks once again!
Fantastic service!
Had an issue retrieving rewards I had cashed out and 'Jay' was SO helpful in resolving my query and very quickly. A smooth and efficient customer service was thus received for which I am so thankful! The choice of gift cards is amazing - much more than similar schemes I have been a part of previously. Honestly, its so impressive the variety and number of partaking outlets; would thoroughly recommend Vivup!
2 March 2026
Unprompted review
Reply from Vivup
Thank you so much for taking the time to review our service it really does mean a lot to the team and helps inform our other customers too. I am pleased Jay was able to support you and I have passed your kind words onto him. I am also delighted that you love the wide choice of gift cards available too. Have a lovely day and thanks once again!
Had an issue accessing the rewards I…
Had an issue accessing the rewards I had chosen. The Vivup team were fantastic and provided a supportive and timely response tot he enquiry.
24 February 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to feed back on our service. I am pleased we were able to help you access your rewards. Have a lovely day!
Excellent service
I was very impressed with the excellent service i received from Rachael. Very prompt and professional.
24 February 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to feed back on our service. I am pleased Rachael was able to help you. Have a lovely day!
Big thank you to Jill who was…
Big thank you to Jill who was incredibly helpful throughout the entire phone call.
She thoroughly and informatively answered my tall list of questions and made sure to explain everything clearly. Jill’s knowledge and willingness to take the time to ensure I fully understood each detail made a huge difference.
I really appreciated her support and wouldn’t hesitate to recommend her to others.
27 February 2026
Unprompted review
Reply from Vivup
Thanks so much for providing detailed feedback for Jill who always goes above and beyond for Customers to provide a 5* service! I will pass your lovely words onto her. Have a lovely day
Very quick to resolve my issue
Very quick to resolve my issue, and were polite and professional
26 February 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to feed back on our service. I am pleased we were able to help you access your rewards. Have a lovely day!
Rachel provided fabulous support today…
Rachel provided fabulous support today tracking down my vouchers in my junk email.
26 February 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to feed back on our service. I am pleased Rachael was able to help you. Have a lovely day!
I had issues logging in for the first…
I had issues logging in for the first time but customer support was very helpful and responded quickly! 5 stars for efficiency ⭐️
24 February 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to feed back on our service. I am pleased the team were able to help you. Have a lovely day!
Excellent service
Excellent service, great customer service. Variety of support offered and ability to get things through salary sacrifice.
19 February 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to feed back on our service. I am pleased the team were able to help you. Have a lovely day!
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