VLCC Wellness Reviews 

131
•
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported major issues with unresponsive customer support, missing appointment follow-ups, and extreme difficulty reaching branch staff when assistance was needed. Many people also felt deeply misled after purchasing expensive treatment packages that completely failed to deliver the promised results or visible body and skin improvements. Others experienced poor scheduling management, unexpected treatment changes, and unprofessional communication during their visits. Some reviewers were happy with the professional staff and relaxing body massages. Clients frequently praised individual employees for providing attentive care, polite behavior, and making their therapy sessions very comfortable. These visitors appreciated the clean environments and skilled techniques experienced during specialized treatments.

What people talk about most

Service

Customers had mixed experiences with service, as some reviewers expressed deep frustration regarding... See more

Staff

Customers consistently note ambiguous experiences with staff, as opinions regarding service quality vary... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing deep frustration over ignored calls,... See more

Price

People report negative experiences with price, expressing widespread dissatisfaction over expensive packages... See more

Product

Reviewers express general dissatisfaction regarding product performance and unmet expectations. Consumers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Think twice before even choosing VLCC — they are absolutely jhola chaap in their approach. After undergoing CoolSculpting at VLCC, I developed severe rashes and skin irritation, which caused m... See more

Rated 1 out of 5 stars

I am having the worst experience of my life. Spent over 1.5lakh for multiple sessions and treatments, never availed those sessions so asking for a refund and cancellation and they straight up denied... See more

Rated 1 out of 5 stars

Horrible experience and pathetic service When I went for facial,they motivated me for chemical peeling . Inspite of me asking VLCC staff to do a skin test to check for any allergy,they performed che... See more

Rated 1 out of 5 stars

A complete scam; they charged me for a premium amount and delivered 0 results, it was a false claim, and they admit it, however, they mentioned that in Kuwait, they have no authority to rectify anythi... See more


Company details

  1. Skin care clinic
  2. also in
  3. Dermatologist
  4. Wellness centre

Written by the company

Founded by Mrs. Vandana Luthra in 1989, is a leading Wellness & Beauty services and products organisation, serving customers across 310 locations in 143 cities spanning 12 countries in South Asia, South East Asia, the Gulf Cooperation Council Region and East Africa. In over 30 years of operation, the VLCC brand has grown to become synonymous with Wellness & Beauty in Indian households and has among the largest scale and breadth of operations within the beauty and wellness services industry in India and other countries it operates in.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

131 reviews

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No recent history of asking for reviews

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2.6

All reviews

(131)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst service

Worst service , while selling their package they were very nice but after that they don't have pay any attention.

They have only one person for laser if she will be on leave you can't take service.
Very unhygienic also

7 August 2024
Unprompted review
Rated 1 out of 5 stars

Not Effective Product

We bought the "vlcc de tan+ WhiteGlo moisturizing body lotion" which claims to protect from the sun and 'DE TAN'. We went swimming after applying a really thick layer of ur sun protecting lotion and it did NOT protect us from the sun AT ALL. The whole family tanned by six tones and skin started to burn. The sunscreen had no effect whatsoever.
---------------------X-------------------- Not an effective product.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Hi all dear friends who are really…

Hi all dear friends who are really looking for fat loose with amazing diet!!
I was taken service from last 8 years but this time is really appreciated the well trained staff and services. I start taking the service from Swati . she is in noida sector 18 branch . Personally I am telling you she is highly professional well organised she always give value to customers. Superb diet planner I lost my 5 kgs weight in 1months with the having of thyroid .he completely planed my all the sections , diet and daily activities I really happy with Swati .

24 April 2024
Unprompted review
Rated 2 out of 5 stars

I have undergone treatment in VLCC…

I have undergone treatment in VLCC Chrompet, Chennai for Body Sculpting. I was disappointed. While the programme started I was getting little changes in my body but after the treatment, it reversely affected my body. Very expensive service with negative results.
Thanks

23 December 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this clinic

Avoid this clinic - had my treatment and was promised immediate results without the full information at the consultation, which I was only just exposed once the treatment had started. All about the money hence the "great offers and deals".

There are so many better clinics in Dubai.

12 February 2024
Unprompted review
Rated 1 out of 5 stars

Appointment was canceled without prior information

I had an appointment for saptaguna therapy on 8th Jan 24, upon reaching the center I came to know that it is canceled since the therapist was on leave .My visit was wasted.
I am a regular client since Nov 22 on a weightloss program , however the results are disappointing so far.

8 January 2024
Unprompted review
Rated 1 out of 5 stars

Despite the assurance of 100%…

Despite the assurance of 100% guaranteed results by Dr. the promised outcomes have not materialized. The lack of communication and clarity on the process has been a major drawback. Particularly the unprofessional behavior of staff forcing me to pay and take extra sessions in between the sessions. All these added to appointments being chaotic, causing significant stress and frustration. After enduring chaos for very basic follow-up appointments which were promised as complimentary, I followed the program diligently & fulfilled all the requirements. However, despite a long chaotic wait of three months to repeat sessions, the promised results are not at all evident. This not only represents a significant financial loss for me but also a tremendous waste of time, effort & distress.

28 September 2023
Unprompted review
Rated 2 out of 5 stars

Staff never on time and client has to wait

I am a regular customer of VLCC Pusa Road branch. Lately, they are undergoing so much of changes starting with their best branch manager (Jasmine) taking transfer, best hair dresser leaving (Sahil). It has happened twice with me that their staff, Rekha, she is always late for the appointment. Why do you give appointment time to the client if your own staff cannot commit to it neither have the courtesy to inform the client that she is running late.
Current branch manager does nothing and this is becoming repeated thing.
They should really look into this and stop wasting client's time when their own staff cannot come on time.
It is frustrating really.
As soon as my card services will be over, I will stop coming here.

4 January 2024
Unprompted review
Rated 1 out of 5 stars

VLCC scamming

We have already sent multiple mails to VLCC and no response has been received till now. And secondly you have also stopped answering my calls. I am now filing a case against VLCC in the consumer forum for the harassment and scam which you are doing with customers. I will make sure to also tweet and share my experience of fraud on social media with all the proofs so that no one is scammed like me. Will soon share the details with you as well. They took all money advance from me and then closed there centre without giving me any refund or service. This organisation needs to be stopped from scamming people.

1 November 2023
Unprompted review
Rated 1 out of 5 stars

I have paid 10000 for under arm laser…

I have paid 10000 for under arm laser treatment in VLCC Velachery branch Chennai. For my first session they didn't even put any sheet in the bed, it's not clean and very unhygienic. Even she didn't do properly like ho we will put soap to our hands like that she did very fast.

Her name is Chitra. They said she is a lab technician and she will do well. But she didn't even know the spelling for hygiene and respect. I didn't get any remainder call after that. I myself called to the shop and got appointment. Very very worst experience I never had. I forgot the exact date but on Jun month I had.

27 June 2023
Unprompted review
Rated 1 out of 5 stars

I want my money back!

Vlcc provided me with sm coupons (for which I had to pay)and it's impossible to get the appointment. Everytime I call them up they r packed. Everytime I go there to get they r again packed. I have waisted my 2000 bucks. Also their services r so so

6 September 2023
Unprompted review
Rated 1 out of 5 stars

I did laser treatment

I did laser treatment
I have to pay total amount but they didn't give me correct information and miss lead me did not tell me everything
About process
First they say you pay all amount and every month you will get session
After 1 session now they say you get session after 1.5 or 2 months
After 3 session you get next session after 3 months
I went for session from Lakhimpur to Lucknow and they returned without laser
They hide everything and mislead

19 August 2023
Unprompted review
Rated 5 out of 5 stars

Jafar is a polite and skilled…

Jafar is a polite and skilled hairstylist. he provides consistent services every time and Jafar is an expert in what he does. If you’re seeking a completely new look or makeover, meet with Jafar without a second thought.

3 June 2023
Unprompted review

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