The customer communications when I first tried to get help was very frustrating until I was able to chat with Lawrence and he was most helpful. He sent links and screen shots for me to follow which ma... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
served by Customer Support Ms Jaynnie this afternoon as advised to call due to limitation of Live Chat. A slow tedious process for her as the issue was not common, a few payments with receipt indicati... See more
Company replied
Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... See more
Company replied
The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... See more
Company replied
Company details
Information provided by various external sources
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Contact info
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4.4
Excellent
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Prompt and efficient service
16 May 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Duncan,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Fourth time lucky
After redirecting name server and adding DNS records my email was down for almost a week - after several attempts with Vodien support, it was finally Merchael who managed to get my email back up and running, thanks.
16 May 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Tim,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Customer communications was very helpful
The customer communications when I first tried to get help was very frustrating until I was able to chat with Lawrence and he was most helpful. He sent links and screen shots for me to follow which made the process easier. Thank you Vodien
12 May 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Jude,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Service doesn’t live here…
This is not the organisation you want if you’re looking for service, or if you’re looking for non scripted conversations or apologies when their system decides to reconfigure your account without your instructions or approval. Never mind you lose all access to any emails or business during that time. Rest assured, they “understand your concerns”, although, I doubt that when I was forced to clarify if I was speaking to AI or a human.
12 May 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Prue,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must have been to experience unexpected account changes that affected access to your emails and business services.
We would appreciate the opportunity to review this matter further and better understand what happened. Please feel free to contact us at reviews@vodien.com with your account details and any additional information that may help us investigate the issue thoroughly.
Your feedback is important to us, and we remain committed to improving our services and customer experience.
Regards,
Renan D.
Online Experience Specialist
Quick resolution, friendly team
My website and emails went down unexpectedly and I was able to get this resolved very quickly with the support team at Vodien, in particular Merchael. Thank you for getting everything resolved so fast and easy. Highly recommend.
9 May 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Bec,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Renan D.
Online Experience Specialist
Would give Angelica a thumbs up being…
Would give Angelica a thumbs up being very professional and spent time explaining every single detail.
8 May 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Straight-Forward Support
The support provided is straight forward and targeted. 1 engagement and the problem is resolved.
Best suited for small company like mine.
28 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Teo,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Excellent customer service!
Customer service knew precisely what was the issue and how to rectify my renewal problems. They even offered me a 10% discount for all the trouble.
1 May 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Great support from the Vodien agent
I would like to commend the Vodien support agent for the excellent assistance provided in resolving my website issue. The agent was prompt, patient, and demonstrated strong technical knowledge throughout the process.
I especially appreciate the responsiveness and professionalism shown, which made the experience smooth and stress-free.
Thank you for the great support it is truly appreciated.
29 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
I am happy I got my issue resolved
I am happy I got my issue resolved. The only problem is the waiting time. It took me a very long time to get someone connected. But once connected, they are very helpful.
29 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
The cancellation function does not…
The cancellation function does not work.
I attempted to cancel my hosting via the account portal, but the “Delete Business Hosting” button is non-functional. The process prompts you to cancel the service, however the action cannot be completed.
I have raised this with support and provided a Loom video clearly demonstrating the issue. This specific problem has not been addressed.
As a result, I have been unable to cancel the service through the platform and am still seeking a refund for the hosting. This is a core issue that affects the ability to properly cancel, not just in my case but for any customer attempting to do the same.
Path: Account > Business Hosting > Delete Business Hosting
31 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Willis,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the cancellation function not working as expected, especially after you have already attempted to cancel the service and provided a Loom video demonstrating the issue.
We understand how frustrating it is to be unable to complete a cancellation through the account portal, particularly when you have followed the correct path (Account > Business Hosting > Delete Business Hosting). This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further, including checking the issue you encountered with the cancellation process. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Service is good and solution is prompt.
Service is good and solution is prompt.
13 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Tham,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Unfortunately I didn't have the…
Unfortunately I didn't have the information on hand that I needed at the time but the agent was very helpful and polite
10 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Milner,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
I had extended my domain but after…
I had extended my domain but after expire date after then My email sending was not worked so I ask you resolve this today your technitian try to fix I don't know yet I will try tomorrow but she(Jeanina) will willbe ok after a few hours then I trust her and i will try tomorrow
23 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Yong,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Unexpected billing
On 27 February, I contacted support to request a downgrade, as the hosting cost was over $2,000 per year. I was told this wasn’t possible. I then requested the EPP code to transfer everything away (domain and hosting and emails), making it clear I intended to move off the service.
After confirming that my domain and hosting were being transferred, I was not informed at any point via the support chat that I also needed to separately cancel the account. I assumed that transferring everything would effectively end the service. While I accept that this assumption was incorrect, there was no guidance from support indicating that an additional cancellation step was required.
On 31 March, I was billed again for hosting covering the period 5 April 2026 to April 2027. This charge was applied before the new billing period began. I disputed the charge prior to 5 April and requested a refund for the unused period, but this was declined.
Despite clearly indicating my intention to cancel and no longer use the service, I have been charged over $2,000 for hosting I did not use.
22 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Jesse,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the downgrade request, service transfer, and subsequent billing charges applied to your account.
We understand how frustrating it is to be billed for a service you believed had been discontinued, especially after clearly indicating your intention to move your domain, hosting, and email services away. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Excellent
Excellent, rapid response and knew what to do and how to assist me.
20 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi John,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Reply from Vodien Internet Solutions Pte Ltd
Hi Kim,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Great experience!
Great experience! Just had everything I needed in a single interaction!
14 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Kaiser,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
A complicated problem resolved quickly…
A complicated problem resolved quickly by a competent and courteous technician
13 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Chris,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Their help desk was able to quickly…
Their help desk was able to quickly resolve my DNS issue that was causing email delivery problems
11 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi John,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
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