vograce Reviews 

1,042
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 567 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful staff and friendly customer service, mentioning that representatives are always responsive, kind, and ready to assist throughout the entire ordering process. People truly love the top-notch quality of the products, mentioning that items consistently arrive in perfect condition and completely meet their creative expectations. Some reviewers were not happy with delayed shipping times, long processing periods, and occasional delivery issues that caused significant waiting. A few consumers also noted missing items in their packages, along with frustrating problems regarding print files and poor communication during production.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional helpfulness and... See more

Product

Reviewers highlight positive aspects of product quality and wide variety, expressing immense satisfaction... See more

Order

Reviewers express immense satisfaction with their order experiences, frequently highlighting the swift... See more

Customer service

Consumers find customer service to be positive, frequently highlighting representatives who are kind,... See more

Quality

People report positive experiences with quality, highlighting that items such as keychains, stickers, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Vograce for a few years now and i am allways very happy with how the items arrive and look. I happen to have an amazing customer support experience with Jolie for the last weeks. She res... See more

Rated 5 out of 5 stars

Vograce has always delivered their products on time and the quality is always on point. I had a tighter deadline and Selena was able to find a solution to ship it quickly. Really appreciate their cust... See more

Rated 5 out of 5 stars

I’ve purchased at vograce multiple times and the quality is great. I do find that you have to be careful with triple checking your proofs because that’s where I’ve had the most issues but Frank has be... See more

Rated 5 out of 5 stars

I needed an urgent order and Mona was so kind and helpful and worked so hard. I received my order in perfect condition and excellent quality and my keychain designs came out exactly like I’d imagined... See more


Company details

Written by the company

Vograce is a professional Animation peripheral product manufacturer and supplier for custom keychains, acrylic keychains, acrylic charms, enamel pins, stickers, washi tape, badges, standees, throw pillows, tote bags, body pillows and promotional merchandise. Fast and trusted wholesale and retail services provided.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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4.9

All reviews

(1,042)

554 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service by Minty

I was looking for a particular product and Vograce didn't offer it but the representative Minty offered to try it for me. It came out really well and I appreciate their quite communication as well.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Stickers & Gold Foil Prints

I ordered a lot of stickers and gold foil prints. Shipping by sea took a while, but that was expected.
Frank from customer service has been super helpful!

The prints turned out amazing.
A few stickers were cut weirdly (only a couple of 8000+), overall the quality is great.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great staff!!

This was my first time submitting a plush print order and I was incredibly nervous about screwing up--which I absolutely did. The Vograce employee who worked with me, Reese, was beyond helpful, patient, and suggested improvements (which were great ideas!) to make my plush turn out the way I wanted! Absolutely perfect customer service!

The only thing is I ordered a plush with NO keychain attached, but it came with a keychain; however, I'd say this is probably my fault for not double-checking and confirming during the review period.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Product quality was great as always

Product quality was great as always!

Silvia was fantastic! She was a great help when I needed assistance and she communicated with clear and concise language to answer any questions I had. In addition, she was very prompt with her responses and courteous as well. Thank you, Silvia!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Vograce is my go to

Vograce is my go to Manufacturer for convention merch. They pay so much attention to quality and are so proactive with ensuring your products turn out perfectly.
Special shout out to Candy and Ella, the two reps who've helped with my most recent orders and have gone above and beyond

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and good communication

Frank was the one taking care of my order, I really appreciated the quickness of his answers, calm and help. He stayed available when I had questions.
Just received my order today and really happy with it, great quality!

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Winnie was very helpful

Winnie was very helpful and quick helping me with exactly what I needed. Very pleased with her support. I’ve always had good experiences with Vograce.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Have ordered from Vograce for years

Have ordered from Vograce for years - they always have a variety of items for decent prices! My rep, Winnie, was very helpful as always - good communication and quick to let me know when problems arise. This time, we ordered lanyards, stickers, ripple wave charms, a variety of buttons, and acrylic coasters. Thanks again for the great work!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Cindy is the queen of costumer service

Cindy is the queen of costumer service 🥰 When you place an order you get a direct contact at Vograce and Cindy has been nothing but helpful regarding issues with the transporter. I'm also always satisfied with the Vograce products.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Una has 5 star service

I had the pleasure of working with Una, they have been very helpful and attentive since day one, looking forward to working with them again next time!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Top Customer Service! Top Products!

My experience has been great! I had a lot of questions throughout my first order and Reese has been amazing! Fast replies, always attentive and very patient. Couldn't ask for a better support. My pins turned out PERFECT and I'm making another order soon again with absolute trust.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

I needed an urgent order and Mona was…

I needed an urgent order and Mona was so kind and helpful and worked so hard. I received my order in perfect condition and excellent quality and my keychain designs came out exactly like I’d imagined them. Mona gave me updates throughout the process and made it so easy for me to place my order. I really love my keychains and appreciate their hardwork!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Vograce is a gem of a printing service…

Vograce is a gem of a printing service because of its dedication to creatives. My first order was a delight and ever since I have not ceased to be impressed by the quality and care for each project. Moreover, they keep extending what is possible. And as creatives we can fully take our ideas to the tangible. Special words for Cindy, a wonderful customer support lead. She is always helpful and proactive. Thank you Vograce!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Vograce is my go-to!

I've been using Vograce for some time now. Each item has arrived perfectly made, detailed and packaged well. Communication has been wonderful and the shipping times (to Australia) have always been accurate.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Support

Everything arrived as delivered, ahead of schedule! Quality of the totes was above my expectations, and truly the standout was the impeccable customer service and prompt communication with Mathilde. Thank you so much, Vograce and Mathilde!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Alexia is a customer service genius

Alexia has been incredibly helpful from the start, both in getting my order to me fast when I expressed concern for the timeframe I would receive product in, and also in working quickly to get the missing product to me once alerted to it (after I received my order). All interactions with Alexia have been professional and expedient, and I am deeply grateful for their attention to detail and excellent customer service. Simultaneously, the product was perfect upon reception, exactly how I had ordered it and in great condition.

I highly recommend purchasing here and will continue to do so for any photocard and keychain printing needs.

25 June 2026
Unprompted review

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