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Volcano Coffee Works Reviews 846

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly highlighting the delicious and fresh coffee. Many consumers appreciate the variety of blends available, with several mentioning specific favorites and the appealing flavor profiles. The ordering process is frequently described as simple and straightforward, and the delivery service is often noted for its promptness and efficiency. However, some customers experienced issues with delivery, noting delays or problems with tracking information. A few reviewers also mentioned dissatisfaction with the resealable nature of the packaging, especially for larger bags, and a small number found certain coffee blends to be either too acidic or not matching the advertised strength.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and taste of the coffee,... See more

Quality

Consumers find quality to be positive, often praising the fresh aroma, rich taste, and depth of flavor in the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speedy and prompt delivery,... See more

Order

Reviewers highlight positive aspects of their orders. Many customers express satisfaction with the ordering... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently describe the service as... See more

Based on these reviews

Rated 5 out of 5 stars

Got the house blend we don’t often stray from 200 degrees coffee as nothing has ever compared although tried so many brands. Quick delivery and amazing coffee really happy with this one and it will be... See more

Company replied

Rated 5 out of 5 stars

Ordered a presentation pack as Christmas gift Tuesday 16th December. The system said it was despatched 17th December but by 22nd it had still not arrived. Called customer service - permanently engag... See more

Company replied

Rated 5 out of 5 stars

My husband started buying the Volcano decaf which is excellent but got me hooked on the other blends. The Panettone coffee is outstanding- I’m slightly panicking that it’s limited edition as it’s my f... See more

Company replied

Rated 5 out of 5 stars

I ordered from Volcano the first time on the 16th Dec, received despatch notice just like another reviewer on the 17th, no coffee by the 19th. Emailed the order address and received a reply within an... See more

Company replied


Company details

  1. #38 of 65 best companies in Coffee Roasters
  2. #20 of 45 best companies in Coffee shop
  3. #27 of 54 best companies in Coffee store

About Volcano Coffee Works

Written by the company



Proudly independent South London coffee roasters selling ethically sourced and award-winning ground coffee, coffee beans and compostable pods.

Try our award-winning speciality coffee on subscription. Freshly roasted and delivered to your door as often as you want. Use code DISCOVER20 for 20% off your first 3 orders. 20% Off: Speciality Coffee Subscriptions All Coffees All Brewing Equipment

Our Taste Guarantee

Love it or your money back

We're so confident you'll love our speciality coffee that if it's your first time trying a 200g bag of coffee beans and you don't like it just reach out to our team and we'll either advise on brewing method, offer a replacement of your choice for free or refund your order*.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

846 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Just buy it

Superb coffee,excellent service what’s not to like

27 January 2026
Unprompted review
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Reply from Volcano Coffee Works

Thank you for your review, Jim! We’re so glad you’re enjoying the coffee and our service! Happy Brewing!

Rated 5 out of 5 stars

Easy site to use delivery brilliant…

Easy site to use delivery brilliant it's the best tasting coffee I have ever tasted , I would recommend mend it 100%

6 February 2026
Unprompted review
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Reply from Volcano Coffee Works

Thank you for your review, Papillon! We’re thrilled to hear you’re enjoying the coffee and appreciate your recommendation. Happy Brewing!

Rated 5 out of 5 stars

Great tasting coffee.

Great tasting coffee.

22 January 2026
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Reply from Volcano Coffee Works

Thank you for your review, Melanie! We’re so glad to hear you love the coffee!

Rated 5 out of 5 stars

Good delivery no fuss.

Good delivery no fuss.
Only tried the blend coffee so far out of the three delivered and that’s a nice smooth flavour

16 January 2026
Unprompted review
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Reply from Volcano Coffee Works

Thank you for your review! We’re glad to hear you had a great overall experience, happy brewing!

Rated 5 out of 5 stars

Fabulous coffee

Fabulous coffee, very helpful customer service, I thoroughly recommend them.

22 December 2025
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Reply from Volcano Coffee Works

Thank you for the review, Julia! Great to hear you had a wonderful experience with Volcano and happy brewing!

Rated 5 out of 5 stars

Excellent customer service

Damaged item (due to transit) was replaced with no fuss. Coffee beans smell amazing, haven’t tried them yet as bought for my son.

22 December 2025
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Reply from Volcano Coffee Works

Thank you for your review, Gail! We’re glad the replacement reached you without any issues and we hope your son enjoys the coffee. Happy Brewing!

Rated 5 out of 5 stars

Incredible coffee

My husband started buying the Volcano decaf which is excellent but got me hooked on the other blends. The Panettone coffee is outstanding- I’m slightly panicking that it’s limited edition as it’s my favourite ever coffee and perfect in Winter (it’s Christmassy but would be lovely year round). I served it to all our guests over the holidays and it was a BIG hit! My usual is the Mount blend which he has on subscription and is incredible and fragrant but the Panettone is really delicious.

30 December 2025
Unprompted review
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Reply from Volcano Coffee Works

Thank you so much for your lovely review, Gemma! We’re thrilled to hear you and your husband are enjoying our coffees. The Panettone coffee is definitely a seasonal favourite, so lovely to hear your guests enjoyed it too! I have to admit, I love it as much as you do! Happy brewing!

Rated 5 out of 5 stars

Amazing

Wow , read all about it , bought it and love it , new coffee machine , new way of drinking and enjoying the best coffee from your beans , Diolch

29 December 2025
Unprompted review
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Reply from Volcano Coffee Works

Thank you for the review, Bryn! We’re really happy to hear you had such a great experience and we love being part of it. Happy brewing!

Rated 5 out of 5 stars

Perfect customer service and coffee

I ordered from Volcano the first time on the 16th Dec, received despatch notice just like another reviewer on the 17th, no coffee by the 19th. Emailed the order address and received a reply within an hr to apologise for the delay. Coffee arrived on the 22nd as stated on their email. Subsequent emails were replied very quickly too, which was impressive at this time of the year.
I have been ordering coffee online from different small companies for the last few years and never been back to the same brand. This will be the first brand that I will reorder from in the future.

23 December 2025
Unprompted review
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Reply from Volcano Coffee Works

Thank you so much for your review, Wing! We really appreciate your patience with the delay and are so glad you enjoyed the service and coffee. It means a lot to hear you’ll be reordering from us. Happy brewing!

Rated 5 out of 5 stars

Yummy

I'm new to whole beans. Thi s is my 7th roaster. And by far the best. So good I've trebled my coffee intake. Just got to force myself to stop drinking so much.

10 December 2025
Unprompted review
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Reply from Volcano Coffee Works

Thank you for a great review, Robert! We’re so glad you’re enjoying the beans. Sounds like you’ve found your roaster! Enjoy and happy brewing!

Rated 5 out of 5 stars

Order delayed, but issue later resolved

Ordered a presentation pack as Christmas gift Tuesday 16th December. The system said it was despatched 17th December but by 22nd it had still not arrived. Called customer service - permanently engaged. Sent whatsapp - no reply. Webchat - autoresponse from AI saying order had been despatched. Won't be ordering again.

UPDATE - after I left this review the company was in touch and sent a replacement delivery - and not only that, when the original turned up a week later they refused my offer to return it which was very generous of them. It seems the delay in the original order was down to Royal Mail and was not the fault of Volcano.

22 December 2025
Unprompted review
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Hi Nick, sorry for the delay in replying and for the frustration this cause, that’s definitely not how we want our customers to feel. I remember we exchanged messages just before Christmas, which was a very busy time, and I’m sorry it took longer than it should have to get back to you. As far as I recall, the issue was resolved and a replacement was received shortly after the New Year. If you’re still having any issues, please email us at order@volcanocoffeework.co.uk and we’ll be more than happy to help.Pat

Rated 5 out of 5 stars

I purchased a selection gift box for…

I purchased a selection gift box for Christmas. It was very well presented and can't wait to try some of the coffee, that smells amazing!!

22 November 2025
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Reply from Volcano Coffee Works

Thank you for you review, Val! We’re glad you loved the gift box and we hope you enjoy the coffee. Happy brewing!

Rated 5 out of 5 stars

Excellent coffee & always a speedy…

Excellent coffee & always a speedy delivery! Would thoroughly recommend!

18 December 2025
Unprompted review
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Reply from Volcano Coffee Works

Thank you for the review, Mark! Great to hear you’ve had a positive experience with Volcano and that you’re enjoying the coffee. Happy brewing!

Rated 5 out of 5 stars

Great coffee

Great coffee, would not buy from anyone else

23 September 2025
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Reply from Volcano Coffee Works

Thank you for your review, Steve! Great to hear you love the coffee and that you’re a loyal customer, we really appreciate it. Happy brewing!

Rated 5 out of 5 stars

Nice

Delivered on time, well packaged. Very nice tasting coffee.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor service

Poor service. I never received this package neither the refund. Disappointing!

8 December 2025
Unprompted review
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Reply from Volcano Coffee Works

Thank you for feedback Maryam and sorry to hear you still haven’t received your order. This definitely isn’t the experience we want our customers to have, please if you could drop us an email at orders@volcanocoffeeworks.com, we’ll look into this straight away and make sure we get everything sorted for you. Sorry again for the inconvenience and looking forward to hearing from you. Pat

Rated 5 out of 5 stars

Fantastic coffee in terms of taste depth!

I use a mix of Brixton and Toffee Apple (80% / 20%) and brew it on stove top in a cezve (turkish coffee style). And it makes an outstanding cup of coffee in terms of the richness and depth of taste!

2 December 2025
Unprompted review
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Reply from Volcano Coffee Works

Thanks for your review, Yelena! Thanks for sharing your blend, we love hearing how our coffee comes to life in different styles. Happy brewing!

Rated 5 out of 5 stars

Great delivery and very well packaged

Great delivery and very well packaged. It is a Christmas present for my coffee loving son so can't say about the quality of the beans.

6 December 2025
Unprompted review
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Thanks for your review, Joanna! We’re glad it arrived safely and hope your son loved the coffee. Happy brewing!

Rated 5 out of 5 stars

So far so good

So far so good. Purchased for a Christmas present so cannot comment on the taste etc. The ordering, payment, dispatch & delivery has been faiultless.

25 November 2025
Unprompted review
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Thanks for your review, Bob! We’re glad the ordering and delivery went smoothly. We hope the gift was a hit! Happy brewing!

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