Got the house blend we don’t often stray from 200 degrees coffee as nothing has ever compared although tried so many brands. Quick delivery and amazing coffee really happy with this one and it will be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ordered a presentation pack as Christmas gift Tuesday 16th December. The system said it was despatched 17th December but by 22nd it had still not arrived. Called customer service - permanently engag... See more
Company replied
My husband started buying the Volcano decaf which is excellent but got me hooked on the other blends. The Panettone coffee is outstanding- I’m slightly panicking that it’s limited edition as it’s my f... See more
Company replied
I ordered from Volcano the first time on the 16th Dec, received despatch notice just like another reviewer on the 17th, no coffee by the 19th. Emailed the order address and received a reply within an... See more
Company replied
Company details
- #38 of 65 best companies in Coffee Roasters
- #20 of 45 best companies in Coffee shop
- #27 of 54 best companies in Coffee store
About Volcano Coffee Works
Written by the company
Proudly independent South London coffee roasters selling ethically sourced and award-winning ground coffee, coffee beans and compostable pods.
Try our award-winning speciality coffee on subscription. Freshly roasted and delivered to your door as often as you want. Use code DISCOVER20 for 20% off your first 3 orders. 20% Off: Speciality Coffee Subscriptions All Coffees All Brewing Equipment
Our Taste Guarantee
Love it or your money back
We're so confident you'll love our speciality coffee that if it's your first time trying a 200g bag of coffee beans and you don't like it just reach out to our team and we'll either advise on brewing method, offer a replacement of your choice for free or refund your order*.
Contact info
244 Ferndale Road, Brixton, SW9 8FR, London, United Kingdom
- +44 (0) 203 876 0876
- orders@volcanocoffeeworks.com
- volcanocoffeeworks.com
4.7
Excellent
846 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with this!
Easy to order, arrived in the time frame given. Was bought as a gift so can't comment on taste but the smell as I wrapped it was divine!
22 November 2025
Reply from Volcano Coffee Works
Thanks for your review! We’re glad it arrived on time and hope they enjoyed the gift. Happy brewing!
Great coffee and great communication
Great coffee and great communication. So glad I found you!
22 November 2025
Reply from Volcano Coffee Works
Thank you for the review, Carolyn! We’re glad you found us and that you’re enjoying the coffee. Happy brewing
Reply from Volcano Coffee Works
Thank you for your review, Janet! Happy Brewing!
Great coffee and innovative blends to…
Great coffee and innovative blends to keep your taste buds interested
22 October 2025
Reply from Volcano Coffee Works
Thank you for your review, Timothy! Glad you’re enjoying the coffees. Happy Brewing!
Slow delivery. Would go elsewhere in future
Ordered last weekend. Paid for 48hr express delivery. It’s Thursday and still not arrived.
1 November 2025
Unprompted review
Reply from Volcano Coffee Works
We’re really sorry to hear that you’re still waiting for your delivery, this isn’t the experience we want our customers to have.Please drop us an email at orders@volcanocoffeeworks.com, and we’ll be happy to help locate your order and find out what’s happened. Sorry again for the inconvenience, and we look forward to hearing from you. Pat
Excellent service and excellent coffee…
Excellent service and excellent coffee ,will order again
1 October 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you for the lovely review, we’re thrilled you enjoyed the coffee. See you around and happy brewing!
Great coffee from here
Great coffee from here. Lovely and fresh. Delivery was prompt and a few little stickers chucked in. I love that they do flavoured whole beans and not many places do.
27 October 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you for your review, Michael! Good to hear you're enjoying the coffee and happy you liked the stickers too. Happy brewing! :)
Great Coffee and Service
I have used Volcano CW since I discoverd them via a recommendation from a friend and would not go anywhere else now. Prompt delivery and quality coffee. Both decaff that the wife has and the full leaded one I have. Not the cheapest beans, but you get what you pay for in this world. Outstanding.
23 October 2025
Reply from Volcano Coffee Works
Thanks so much for your review, David! It’s great to hear you’ve been enjoying our coffee since your friend’s recommendation. We really appreciate your continued support and glad to know both you and your wife are happy with the beans. Happy brewing!
Great coffee!
Asa seasoned coffee drinker, I mainly used Alpress and Ozone, I am surprised with the Volcano Coffee's quality. Just got the right note and flavoursome. I will be back for more.
12 October 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you for the lovely review! We’re thrilled you’re enjoying Volcano Coffee and can’t wait to welcome you back for more. Happy brewing!
Excellent service from Volcano Coffee…
Excellent service from Volcano Coffee Works. Royal Mail 'lost' my parcel and I contacted VCW via email. I received a response & they sent a replacement order straightaway, which I received today. The customer service was brilliant. The coffee smells divine. I am very impressed with the service and would not hesitate to use this company again.
13 October 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you for the lovely review, Susan! Sorry again about the first parcel, but we're glad the replacement made it to you quickly. Really happy to hear you're enjoying the coffee and that our service hit the mark. Thank you again for your support and understanding. Happy brewing!
I was super impressed.
I was super impressed.
Brilliant service and the best coffee I’ve purchased online this year (Toffee Apple). I’ll certainly be making more orders down the line.
5 October 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you for your kind words, Roger! We’re really happy to hear you enjoyed the Toffee Apple coffee and that the service impressed you. Happy brewing!
I was intrigued by the toffee apple…
I was intrigued by the toffee apple coffee so ordered that and a couple of other varieties. The ordering process was simple and the coffee arrived quickly. The toffee apple beans are great, they really do make a coffee with apple notes. Will buy from Volcano again.
22 September 2025
Reply from Volcano Coffee Works
Thanks so much for your review, Graham! Glad you enjoyed the Toffee Apple coffee, is one of my favourites at the moment as well. Great to hear your order arrived quickly too, and we look forward to sending you more soon.Happy brewing!
Excellent coffee
Excellent coffee. Smooth,no bitterness with lovely flavour
25 September 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you for your kind words, Elaine! Happy brewing!
Bangin Decaf
We've been shopping around several brands for quality DECAF - Volcano's is absolutely banging!
7 September 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you for your review, Tim! Happy brewing!
Great speed of delivery for first order…
Great speed of delivery for first order and lovely tasting coffee. Credit where it's due!!
8 September 2025
Unprompted review
Reply from Volcano Coffee Works
Thanks so much for your review, Duncan! We're really happy to hear your first order arrived quickly and that you’re enjoying the coffee. Happy brewing!
Reply from Volcano Coffee Works
Thank you so much for your review and feedback! Great to hear you loved the coffee. Regarding the price, we focus on using high quality beans and ethical sourcing to make every cup truly special. You can read more about our approach here: https://volcanocoffeeworks.com/pages/better-ethically. Happy brewing!
Lovely coffee
Bought some of the "Sombra" coffee for my son's 18th birthday hamper (he was getting a bean-to-cup coffee maker for his birthday) and both he and my husband (the coffee drinkers in the household) agree that this coffee is lovely, and they are both keen to try more Volcano varieties
The only fly in the ointment was us being let down by the DHL delivery, meaning the coffee actually arrived after the birthday ( I ordered it a week or so before the big event) so I would advise ordering in plenty of time if doing so.
7 September 2025
Unprompted review
Reply from Volcano Coffee Works
Thanks so much for your lovely review, Karen! We’re really sorry the delivery didn’t arrive in time for the birthday, but so glad to hear your son and husband loved the Sombra. Please drop us an email at orders@volcanocoffeeworks.com, and we’ll be happy to do something to make up for the courier delay. Happy brewing!
Ease of ordering & the "taster" pack…
Ease of ordering & the "taster" pack was very well packaged.
24 August 2025
Reply from Volcano Coffee Works
Thank you for the review, John! Glad to hear you found the ordering easy and loved the packaging. Happy brewing! :)
superb range of coffee beans.
23 August 2025
Reply from Volcano Coffee Works
Thanks for the review, Jerry! Great to hear you’re loving our coffee range :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.