Volte Studios Reviews 

425
•
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I have been a member in St John’s Wood for the past year. The company has recently gone through changes. I would strongly recommend to stay away as they have taken £400 from my bank account without a... See more

Company replied

Rated 5 out of 5 stars

Bristol Whiteladies Rd. Tom and Joe absolutely awesome, professional, knowledgeable and clear. 20 minutes tough workout, quick shower and out feeling lighter and brighter. Spotless facilities. Sounds... See more

Rated 5 out of 5 stars

I have been attending EMS sessions for almost 2 months. It has accelerated fitness and performance in the gym and when I go for my runs. I have the strongest core I've ever had and Firm bum. Sessions... See more

Company replied

Rated 5 out of 5 stars

My 3rd attendance @ Feel Electric in Acton. I'm thoroughly enjoying the journey..My trainer, who I've named Mrs Electric is great..she encourages me to work harder & I surprise myself sometimes wi... See more

Company details

  1. Physical Fitness Programme
  2. also in
  3. Fitness centre
  4. Gym
  5. Personal Trainer

Written by the company

Volte is a health and wellness brand helping people build stronger bodies for better long-term health. Our focused 20-minute sessions combine medical-grade whole-body EMS technology with qualified personal training and regular In-Body health assessments. Every session is fully guided and delivered on a one-to-one or one-to-two basis, with the intensity tailored to your body, your goals and how you feel that day. Whether you want to build strength, improve posture and movement, support recovery or feel more confident in your body, Volte offers a personalised, joint-friendly and low-impact approach designed to fit into your life. With studios across the UK, we’re here to help you activate your body’s full potential for the life you want to live


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

425 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(425)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Tangible weight and inches lost!!

I’m still recovering after Kai gave me the 5kg dumbbells, wow what a workout, exhausted doesn’t even begin to describe how I felt. But wow I’m so elated that they all push me further each time. I’ve gone from having a large extender for the vest, to a medium one to no extender in just 4 weeks. Thanks to Cass, Carl and Kai @ Clapham. It feels like torture but the results are next level. Very highly recommended and thanks Alice for the meal plans and all of your support, team effort!!!!!

17 June 2024
Unprompted review
Rated 5 out of 5 stars

I have been with "feel electric" for…

I have been with "feel electric" for one year now and love it, gives me lots of stamina and strength. I have lost 2kg of fat and feel great. Highly recommend it. I go to Raynes park and my trainers are absolutely brilliant.

14 June 2024
Unprompted review
Rated 1 out of 5 stars

The customer support and payment plan…

The customer support and payment plan is the worse ever. They are overcharging me and don’t fix the end date of the program. I would cancel immediately if I could. Still awaiting to hear on my request. After 5 classes didn’t feel anything positive yet. Let’s see.

7 June 2024
Unprompted review
Volte Studios logo

Reply from Volte Studios

Hi Kamila,
Our customer care team have attempted to contact you and explain/discuss this issue repeatedly since you first messaged our designated customer support address, and we want to resolve this with you. We have struggled to make consistent contact with you however.

According to our records we have attempted the following contacts:

On Tuesday 21 May you raised your first question as an email ticket at 8:55am.
We responded to this contact at 9:45 am on Tuesday 21 May with an explanation of
your subscription.

You replied asking further questions at 12:54pm and received a further email response with an itemized reply to each of your queries at 2:22pm, both of these are still on Tuesday 21st of May.

On Tuesday 4th June at 8:39pm you created a new ticket asking for support altering your subscription end dates and studio start date.

We responded to this on Wednesday 5th June at 5:01pm.

After this we received two emails on Friday 7th at 6:21pm and 6:27pm asking for us to reply, which indicates to us there was an issue receiving our contact from Wednesday 5th June. Our opening hours are Monday-Thursday 9-5 and Friday 8-4 as you have been advised of repeatedly in our automated responses to your messages sent outside opening hours.

Since receiving this review we have attempted to contact you via email again twice, on Monday 10th June at 10:05am and Tuesday 11th June at 11:01am.

We have also attempted to call your registered contact number and left a voicemail on Monday 10th June at 10:14am and on Tuesday 11th of June at 11:06am.

We would like to resolve this with you amicably but we cannot do so if we cannot reach you. Please respond to our customer service team at your earliest convenience where we can arrange time for a telephone call to resolve any and all queries and concerns you have regarding your Account.

All the best,
Feel Electric Team

Rated 5 out of 5 stars

Lisa was brilliant

Lisa was brilliant, the right amount of motivation given and the chat was what I needed as she could sense that I was having a bit of a hard time personally and just really took the time to listen to me and support me.

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Pushing to excellence

I was definitely pushed to do my best. I felt great, and very energised after my session, albeit a little wobbly after really working my legs, but I'm getting used to it!

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Clapham North centre

Clapham North centre

I wasn’t really sure what to expect. But I was pleasantly surprised, a very warm welcome from all the staff. The assessment was very thorough and informative, the body scan is more helpful than just a weight and bmi calculation. It’s a very weird sensation like a cross between pins and needles/ deep tissue massage and pressure. Ricardo was very motivating and developed a great rapport very quickly. I’m looking forward to the results and left feeling lighter on my feet, almost like I was walking on air. A few hours post and my muscles are starting to ask what just happened!!!! lol

13 May 2024
Unprompted review
Rated 5 out of 5 stars

I had a really excellent session with…

I had a really excellent session with Ricardo. He was excellent at tailoring the session to my specific goals and provided me with a wealth of knowledge and advice. This one session has provided me with the enthusiasm and drive to continue pushing myself and focus on my goals. I will definitely recommend, thank you Ricardo!

12 May 2024
Unprompted review
Rated 5 out of 5 stars

Shonel was excellent!

Shonel was excellent and I'm still feeling the benefits the day after! She got the balance right between professionalism and fun. I love my sessions and hope we see more of Shonel at the Harrogate studio.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Nutrition consultation with Alice

I had my first consultation with Alice today (4 weeks free Nutritionist support included with my sign up package)
Really helpful, insightful and I’m motivated even more now !!! Thank you
The two together EMS&Nutrition , will be super effective for me !

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Session with Carl today was amazing

Session with Carl today was amazing, very encouraging, demonstrated everything and gave tips and corrective advice whenever needed. We also went through the body scan results in detail before we started which was also really helpful to set goals. Feeling great already.

13 April 2024
Unprompted review
Rated 1 out of 5 stars

This is not person centred or free

I was told experience was free but I felt obliged to pay for the session. I have received no terms and conditions and it would have been nice if I was asked how I was in the days after the session especially as I was signed up to the rehabilitation package but the only communication I have had from Feel electric is asking for more payment.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

My first time was last week and I was…

My first time was last week and I was so impressed. That was the free session. This week I was pushed a bit more and it was amazing that I could do more. So excited. I had the same trainer, Shakira from the St John's Wood branch. She’s lovely. I never feel over stretched. She’s sensitive and recognises when I can do that bit more. I trust her and she has not steered me wrong. Really impressed with this programme and with my trainer. I would definitely recommend this to others.

26 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommending!!!

Shakira was amazing! She made me feel at ease almost instantly & explained all my measurements and key areas to work on! She went through the exercises and how they will help me achieve my goals. Honestly it was the best first session i have ever had - definitely recommend

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Very effective workouts! Awesome trainer

I’m currently really enjoying my sessions at Feel Electric. My trainer Cassien is very professional and dedicated to ensuring I get the best out of each session. He encourages and motivates me in a way that’s not overbearing but effective and enjoyable.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Best workout so far with Shakira

Best workout so far with Shakira! I felt she understood my body type, my strength and gave an epic workout. Extremely honest and motivating! I would recommend everyone to have a session with Shakira! 5 stars for her without a doubt!

19 March 2024
Unprompted review
Rated 5 out of 5 stars

It was my first time with Francesca

It was my first time with Francesca, I informed her that I had a chest injury, so my session with her should concentrate on my arms and lower body.
Francesca did just that and throughout the session she was very caring and asked me if I was okay and not in pain.
I had a lovely session, so thank you very much Francesca!

14 March 2024
Unprompted review

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