After 5 days my account is finally verified and can now withdraw money, but it does not save my payment details, if i press withdraw the details are empty even though i filled it out multiple times.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Played for my first time with 50euro, tok a week to verify my account but the wins (250euro) came to my bank. Used yesterday for the 2nd time put few thousand and waiting now for the withdrawal... See more
Company replied
Withdraw normally take 1-3 bussiness days. Sometimes 1-5. Im waiting now 12 bussinessdays. 1700 euros. Everyday i contact the casino. It is processed from our end wait a little more. My feeling is b... See more
Company replied
Ive played quite a lot of online casinos, never had any problems with verification of my account, this one needed more documents but finally it’s verified. My withdrawal request came back a few times... See more
Company replied
2.3
Poor
291 reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Voltslot Casino
Dear Seraj B.,
Thank you for your fantastic feedback! We're thrilled to hear that you consider our site a top website for gambling.
Your satisfaction is incredibly important to us, and your kind words inspire us to continue providing the best possible gaming experience. If you ever have any questions or need assistance, our support team is always here to help.
Thank you for choosing our casino. We look forward to continuing to exceed your expectations!
Best regards,
Voltslot Casino Team
Reply from Voltslot Casino
Dear Janos,
Thank you for your positive feedback! We're thrilled to hear that you are satisfied with our support team.
Providing excellent customer service is a top priority for us, and we're glad to know that we met your expectations. If you ever need any assistance or have any questions, please don't hesitate to reach out.
Thank you for choosing our casino. We look forward to continuing to serve you!
Best regards,
Voltslot Team
Don't play on voltslot
Don't play on voltslot, I was playing yesterday and I had a balance of 1040 and whilst playing with a bet of 1,50 I suddenly had 45,- left I witnessed how my balance changed from 1040,- to 45,- i send an email but didn't respond yet.
27 June 2024
Unprompted review
Reply from Voltslot Casino
Dear Bart,
Thank you for bringing this matter to our attention. We deeply apologize for the distressing experience you have had with your account balance.
At Voltslot Casino, we take such issues very seriously. Our goal is to ensure a fair and transparent gaming experience for all our players. We are committed to investigating this matter thoroughly and resolving it as quickly as possible.
Please contact our support team directly at support@voltslot.com with all relevant details about the incident. Our team is ready to assist you and will prioritize your case to ensure a prompt resolution.
Thank you for your patience and understanding. We value your feedback and are dedicated to improving our services to enhance your experience with us.
Best regards, Voltslot Casino Team
Not even 1 star worth
Not even 1 star worth. Waiting more then 2 months for a update about my refund
1 April 2024
Unprompted review
Reply from Voltslot Casino
Dear Grisha,
We regret to learn of your dissatisfaction and the delay you've experienced regarding your refund. We strive to provide prompt and efficient service to all our customers, and we understand the frustration this situation may have caused you.
Please be advised that refunds may be subject to review, and in some cases, there may be circumstances leading to a denial of the refund. However, we acknowledge that waiting for over two months without an update is unacceptable.
We encourage you to reach out to our dedicated support team at support@voltslot.com. They will investigate your case promptly and provide you with the necessary assistance to resolve this matter.
Thank you for bringing this to our attention, and we appreciate your patience as we work towards a resolution.
Best Regards, VoltSlot Casino Team.
Dear all,
Dear all,
Don't believe these words from voltslot.com.
The chat hasn't changed, they just don't respond to emails to support.
And the general terms and conditions are not valid if they are in a country illegally. I have asked several lawyers about this.
Voltslot.com is just lying here. The chat says that my request is still being investigated.
It all contradicts each other.
All voltslot.com has to do is refund me and other players from illegal countries.
As a Dutch citizen you can no longer register on the site. They have now blocked that.
Dear voltslot employee who responded to this. Make sure that people who are owed money actually get it.
29 April 2024
Unprompted review
Reply from Voltslot Casino
Dear Ruben Anvelink,
Thank you for reaching out to us and sharing your concerns. We sincerely apologize for any frustration you have experienced regarding your inquiries and the resolution of your issue.
We want to assure you that we take every customer inquiry seriously and strive to provide timely and helpful responses. Upon reviewing our records, we see that we have already addressed your previous inquiries multiple times. We kindly ask you to refer back to the messages you have received from us, as they contain the information regarding your request.
We understand your desire for clarity and prompt resolution. However, please be aware that further repetitive requests will not result in different responses. Rest assured that we have thoroughly investigated your case and provided the necessary assistance.
We genuinely appreciate your understanding and patience in this matter. If you have any additional questions or concerns, please do not hesitate to reach out to us.
Thank you for your continued cooperation.
Best Regards, VoltSlot Casino Team.
Failed but unfair denial verification process
Subject: Account Verification Assistance Request
Dear Voltslot Casino Team,
I hope this message finds you well. I am reaching out regarding the ongoing verification process for my account. I have already submitted confirmation of my recent deposit of 100.00 EUR, made on 2024-04-09 at 13:07 UTC, with all relevant details clearly visible, including the amount, date, time, and my name.
Despite multiple conversations via chat and email, I have encountered difficulties in completing the verification process. I have diligently explained the discrepancy between the address provided in my profile and the documents submitted on numerous occasions, but it seems to persist as an issue.
Allow me to clarify the situation: during the verification process, I noticed that the address automatically populated in the system differed from the one in my personal information. This discrepancy arose because the system had retained my previous address, which was still fresh in my memory. Unfortunately, I was unable to rectify this error at the time.
I am eager to resolve this matter promptly, as I am keen to access the funds I have rightfully earned. Your assistance in expediting the verification process would be greatly appreciated.
Thank you for your attention to this matter. I look forward to a swift resolution and the successful verification of my account so I can make my first withdrawal.
Warm regards,
Mike
13 April 2024
Unprompted review
Reply from Voltslot Casino
Dear Mike,
Thank you for contacting the Voltslot Casino Team.
We appreciate your diligence in providing the necessary documentation for the verification process. We understand the importance of this process in ensuring the security and integrity of our platform.
Please be advised that the verification process is a mandatory step in order to facilitate withdrawals from your account. We apologize for any inconvenience you may have experienced during this process.
If any of the documents provided do not meet our verification requirements, it indicates that there may be an issue with the submitted documents. In such cases, we recommend providing the specific document requested for verification.
For further assistance with your account verification, please reach out to our support team at support@voltslot.com. They will be able to guide you through the process and assist you in resolving any issues you may encounter.
Thank you for your cooperation and understanding. We look forward to assisting you further and facilitating the successful verification of your account.
Best Regards, VoltSlot Casino Team.
ITS A SCAM
ITS A SCAM, CUSTOMER SERVICE ARE ALL IN IT, STILL WAITING FOR MY REFUND OVER 5 MONTHS NOW I GET THE SAME EMAIL "YOUR REQUEST HAS BEEN FORWARDED" THEY NEVER HELP, AND NO NEED TO REPLY TO THIS VOLTSLOT WITH U CAN TRY AGAIN AT CUSTOMER SERVICE BECAUSE YOU HAVE DONE IT BEFORE AND STILL CAME WITH THE SAME TEXTS TO JUST FEEDING ME LIES AND THAT YOU ARE ON IT, ITS A DISGRACE YOU SHOULD BE ASHAMED PROFITING ON THE TRUST AND BACKS OF PEOPLE. I WILL FILE A LAWSUIT AGAINST YOU IF IT IS NOT REFUNDED ASAP, I PROMISE YOU!
4 April 2024
Unprompted review
Reply from Voltslot Casino
Dear Issy Miyagi,
Thank you for bringing your concerns to our attention regarding your refund request. We apologize for any inconvenience you have experienced in this matter.
Upon reviewing your case, it appears that your refund request was not processed within the expected timeframe. Typically, if a refund request has not been fulfilled within a period of 5 months, it indicates that the request has been denied. We understand your frustration and regret any disappointment this may have caused.
Our standard procedure is to inform players of the outcome of their refund requests, often citing our terms and conditions, to which every registered user has agreed. While we strive to address all customer inquiries promptly and satisfactorily, we acknowledge that there may have been delays or miscommunications in this instance.
We encourage responsible gaming practices and want to emphasize that our services are intended for entertainment purposes only. It's important to approach gaming with caution and not view it as a means of making profits.
If you would like to discuss your case further or require any assistance, we recommend reaching out to our customer support team at support@voltslot.com. They will be able to provide you with more information and assistance regarding your refund request.
Once again, we apologize for any frustration or inconvenience you have experienced, and we appreciate your understanding.
Best Regards, VoltSlot Casino Team.
Illegal casino
Voltslot is accepting Dutch players while they do not have a licence. I asked for a refund as I do not wish to play on there illegal website. They are keep telling me that they have a licence but that is a lie. Please all stay away from this casino and report to KSA and hopefully they get punished. I send the over 25 emails now with this information but they keep ignoring the facts and think they are totally following the rules.
They are turning around the fact. See below message from slot. They should not accepting Dutch players in first place..
Vlotslot:
It is your right to appeal to the gambling commission. Also note that you agreed with the rules of our casino when you registered, not knowing these rules does not relieve you of responsibility. You should have checked the regulations of your country.
Sorry for that inconvenience. But Netherlands players are also not banned in our
casino.
17 February 2024
Unprompted review
Reply from Voltslot Casino
Dear Lisa,
Thank you for sharing your concerns about Voltslot Casino. We appreciate your feedback and take the opportunity to address the issues you raised. It's crucial for us to maintain transparency and ensure our players fully understand our terms and conditions.
Before registering and using our website, it is imperative for players to read and familiarize themselves with our "Terms and Conditions." By registering and using our casino, players agree to abide by these terms. Our casino welcomes players from all countries, except those explicitly excluded in our "Terms and Conditions."
We want to emphasize that players are responsible for checking and adhering to the regulations of their respective countries and regions, especially if gambling on online platforms is restricted. Voltslot Casino operates as an international company, and we strive to comply with regulatory requirements.
To provide you with more clarity, we would like to direct you to our comprehensive set of rules and regulations available on our website under the "Terms and Conditions" section: Terms and Conditions Link https://voltslot.com/info_pages/terms_and_conditions. This section covers general rules, privacy policy, specific terms of advertising campaigns, bonuses, special promotions, rules of particular games, and regulatory requirements and limitations.
Additionally, our website clearly states that citizens and residents of specific excluded jurisdictions do not have the right to open accounts or add funds to their accounts. The list of excluded jurisdictions may be subject to change, and any updates will be published on our website.
We value your input and are committed to ensuring a positive experience for all our players.
Thank you for bringing this to our attention, and we look forward to addressing any additional inquiries you may have.
Best regards, Voltslot Casino Team
Deposit pending
Deposit pending
Still waiting on my deposit I made this morning? Been taken out off my bank account but not added on? Not a good start … hopefully the problem will be solved.
13 January 2024
Unprompted review
Reply from Voltslot Casino
Dear Cinders,
We sincerely apologize for the inconvenience you've experienced regarding your recent deposit.
Please allow us to rectify this situation promptly. We kindly ask you to provide any relevant details via email or directly through our customer support. Your concerns will be addressed promptly and professionally.
Best Regards,
Voltslot Casino Team
Looks legit, good, safe (But is not)
Played for my first time with 50euro, tok a week to verify my account but the wins (250euro) came to my bank.
Used yesterday for the 2nd time put few thousand and waiting now for the withdrawal if everything good i will come and confirm.
Look good, legit and safe but now that a few thousands and not only 250 euro lets see what will happen.
Edit: Almost 4 days passed and still waiting the approval from the withdrawals.
Edit: After 4 days waiting withdrawal ny account had been blocked… Trying contact them via email to know wat happening…
29 December 2023
Unprompted review
Reply from Voltslot Casino
Dear Carlos Dias,
Thank you for choosing our casino for your gaming experience, and we appreciate the time you took to share your feedback.
We're delighted to hear that your initial withdrawal was successfully processed and reached your bank account. We understand that the verification process took longer than expected, and we apologize for any inconvenience this may have caused. We continually strive to improve our processes to ensure a smoother experience for our players.
We're also pleased to see that you've decided to continue your gaming journey with us. Rest assured that we prioritize the security and legitimacy of our platform, and we are committed to providing a safe and enjoyable environment for our players.
We understand the importance of timely withdrawals. Our team is dedicated to processing withdrawals efficiently, and we will do our best to ensure a swift and hassle-free experience for you.
If you encounter any issues or have any questions during the withdrawal process, please don't hesitate to reach out to our customer support team. We're here to assist you every step of the way.
Thank you again for choosing our casino, and we look forward to providing you with a positive and rewarding gaming experience.
Best regards, VoltSlot Team
Good and fair casino
Good support, alot of games.
Instand deposid, i received my cashout in 3 days. So thats not so bad after all.
The personal assistence ( email ) is the best so far, they reply in 10 min max.
Overall i had no problems at all. Keep it up👍
28 November 2023
Unprompted review
Reply from Voltslot Casino
Hello J. West,
Thank you for taking the time to share your positive experience with our online casino! We're thrilled to hear that you found our casino to be good and fair, and that you appreciated the extensive game selection and prompt customer support.
It's fantastic to know that you had a smooth and speedy deposit process, and that you received your cashout within 3 days. We understand the importance of timely withdrawals, and we're delighted to have met your expectations in this regard.
We're especially pleased to hear your kind words about our personal assistance via email. Our team strives to provide the best support possible, and we're glad to see that our efforts are reflected in your experience. A 10-minute maximum response time is something we take pride in, and we're happy to know it made a positive impact on your overall satisfaction.
We appreciate your encouragement to keep up the good work, and we want you to know that we're committed to maintaining the high standards that you've come to expect from us.
If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and look forward to providing you with an excellent gaming experience in the future.
Best Regards,
Voltslot Casino Team
Worst scammers ever
Worst scammers ever! Dont deposit anything! I made an account, did a depo of 200€ , 10 minutes later my accound got blocked without any reason. I have emailed them, they opened my account again without adding the money. I emailed again to ask for my money and they have been ignoring me for days. The livechat keeps giving me the same basic answers everytime i say something. This is the biggest scam ever. I'm about to tear them down. I have the power and the connections to do it. So i will
23 November 2023
Unprompted review
Reply from Voltslot Casino
Dear Domi,
We deeply apologize for the distressing experience you've encountered. This is certainly not the level of service or reliability we aim to provide.
The sudden account blockage and subsequent lack of responsiveness from our support team are unacceptable. We assure you, we take these matters very seriously, and your situation will be thoroughly reviewed.
Please allow us to rectify this situation promptly. We kindly ask you to provide any relevant details via email or directly through our customer support. Your concerns will be addressed promptly and professionally.
Once again, We apologize for the inconvenience caused. Rest assured, we're committed to resolving this issue and ensuring a positive resolution for you. Your cooperation and patience are greatly appreciated.
Best Regards,
Voltslot Casino Team
As a regular at Voltslot
As a regular at Voltslot, I've got to say, it's been quite the ride. The site's layout is super intuitive, which means I can jump straight into the action without any hassle. The graphics are crisp, and the load times are lightning-fast, no pun intended! What really keeps me coming back, though, is the variety of games on offer. Whether I'm in the mood for slots, table games, or the live dealer experience, Voltslot has it all. Plus, their customer service team is always on the ball, providing quick and helpful responses whenever I've needed them. The bonuses are a sweet too
6 November 2023
Unprompted review
Reply from Voltslot Casino
Dear Petrushenya Anton,
That's fantastic to hear about your experience at Voltslot!
We're thrilled that you've found our platform user-friendly and enjoyable. Providing a seamless and diverse gaming experience for our players is one of our top priorities. Our team works hard to ensure quick and efficient support, and it's great to know that you've had positive interactions with our customer service.
We're delighted that you appreciate our range of games, whether it's slots, table games, or the live dealer section. We aim to cater to various preferences, ensuring there's something for every gaming mood. And of course, bonuses are our way of adding extra excitement to your play!
Thank you for your loyalty and for being a part of our community. If there's anything specific you'd like to see or any suggestions you have for us, please feel free to let us know.
We look forward to continuing to provide you with an exceptional gaming experience at Voltslot!
Best Regards,
Voltslot Casino Team
good casino
3 November 2023
Unprompted review
Reply from Voltslot Casino
Dear steef,
I'm thrilled to hear you had a positive experience with our casino!
We strive to create an enjoyable and rewarding environment for all our players.
If there's anything specific you liked or any suggestions you have for us, we'd love to hear more.
Thank you for your support, and we hope you continue to have a great time playing with us!
Best Regards,
Voltslot Casino Team
Worst scam casino ever
I was doing bonus buys on some slots and then I realised they have tempered with the slots... They are not using the real slots that are published by the providers, but they tempered with the slots to probably lower the rtp. Some slots have specific mechanics when you do bonus buys. For example, if you buy a bonus on some slots, the scatters will always be on the exact same spots in a specific pattern. My first red flag was, that the scatters did not follow this pattern. The slot I did a bonus buy on, also has a 20% minimum money back guarantee. I bought 3 bonusses, and 2 bonusses paid back 1% instead of 20%, the other paid back 22%. This should also not be possible for this slot...
So I went into livechat and talked about this, and even showed them screenshots as proof. They just kept ignoring me. After a long time they finally deciced to tell me that they will start an investigation and look into it. After that, I tried to reload the casino and withdraw my remaining 300 euro on my account, because I don't want to play on a scam casino. And to my suprise they blocked my account.... I never asked for it, nor was I rude or did anything wrong. Just because I caught on to them being a scam casino, they block my account with still 300 euro on my account....
Please stay safe and stay away from these scammers
2 November 2023
Unprompted review
Reply from Voltslot Casino
Dear timakermanhotmail.com,
We are truly sorry to hear about your experience and the concerns you've raised regarding our casino. We take all feedback seriously, especially when it pertains to the integrity and fairness of our games.
Ensuring a fair gaming environment is paramount to us. We strictly adhere to the regulations set by game providers and gaming authorities to maintain transparency and fairness in our offerings. Any deviation from these standards is deeply concerning and investigated thoroughly.
We would urge you to please reach out to our support team once again, providing any additional information or details you may have. We are committed to resolving this matter promptly and ensuring a fair resolution.
Your feedback is immensely valuable in helping us improve our services, and I extend my apologies for any inconvenience caused. Thank you for bringing this to our attention.
Best Regards,
Voltslot Casino Team
Nice to play
Sometimes deposit takes a while before on account. The games they have are great!!
31 October 2023
Unprompted review
Reply from Voltslot Casino
Dear Robin,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoy the games we offer.
Regarding the deposit delay, we apologize for any inconvenience this may have caused. We strive to provide a seamless experience for our players, and we appreciate your understanding and patience in this matter.
If you have any further comments or suggestions, please don't hesitate to let us know. We value your input and look forward to continuing to provide you with a top-notch gaming experience.
Best regards,
Voltslot Casino Team
I did everything they asked for my…
I did everything they asked for my verification, and they still dont verify me, so i can not withdraw my money, very unhappy, i hope they fix this asap
30 October 2023
Unprompted review
Reply from Voltslot Casino
Dear Deyvid,
We sincerely apologize for any inconvenience you have experienced regarding the verification process. We understand how important it is for you to have a smooth and hassle-free experience with us.
Please rest assured that we take your concerns seriously, and we are actively working to resolve this issue as quickly as possible. For this reason, please contact us via live chat or email.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Best regards,
Voltslot Casino Team
Its good casino with fast feedback
28 October 2023
Unprompted review
Reply from Voltslot Casino
Dear Mateusz,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience at our casino and that you appreciated our prompt response times. Providing excellent service is a priority for us, and it's always gratifying to know when we've succeeded in meeting our guests' expectations.
We look forward to welcoming you back for another enjoyable visit. If you have any further comments or suggestions, please don't hesitate to let us know. Your input is invaluable to us as we strive to continually improve our offerings.
Thank you once again for choosing our casino, and we look forward to serving you in the future.
Best regards,
Voltslot Casino Team
Best casino !
26 October 2023
Unprompted review
Reply from Voltslot Casino
Dear Roos,
Thank you so much for your kind words!
We're absolutely thrilled to hear that you consider us the best casino. It's our goal to provide an exceptional experience for all our guests, and it's truly heartwarming to know that we've succeeded in doing so for you.
Your support means the world to us, and we can't wait to welcome you back for more exciting moments and memorable experiences.
Best regards,
Voltslot Casino Team
Nice casino only need to give more…
Nice casino only need to give more bonuss
26 October 2023
Unprompted review
Reply from Voltslot Casino
Dear Ri,
We're delighted to hear that you enjoyed your time at our casino. We understand the importance of bonuses in enhancing the gaming experience, and we're always looking for ways to improve.
Rest assured, we're continuously working on offering exciting promotions and bonuses to our valued guests. Your input is invaluable in this process, and we truly appreciate your suggestion.
We look forward to welcoming you back for more thrilling moments, and we hope to exceed your expectations on your next visit.
Best regards,
Voltslot Casino Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.