After 5 days my account is finally verified and can now withdraw money, but it does not save my payment details, if i press withdraw the details are empty even though i filled it out multiple times.... See more
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Played for my first time with 50euro, tok a week to verify my account but the wins (250euro) came to my bank. Used yesterday for the 2nd time put few thousand and waiting now for the withdrawal... See more
Company replied
Withdraw normally take 1-3 bussiness days. Sometimes 1-5. Im waiting now 12 bussinessdays. 1700 euros. Everyday i contact the casino. It is processed from our end wait a little more. My feeling is b... See more
Company replied
Ive played quite a lot of online casinos, never had any problems with verification of my account, this one needed more documents but finally it’s verified. My withdrawal request came back a few times... See more
Company replied
2.3
Poor
291 reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Very good casino ,somewhat different feel.
Very good casino ,somewhat different than most. Winning days could be happening more often - that's standard.. Helpful staff, VIP manager helps when can throw a dollar or two and assisting 24/7 (almost) .Customer support a little slow but all sorted at the end. First payout took 2 days, next one was same day and has been like that since unless late hours.I feel treated in the honest manner even don't think I have won anything in the last 2 months really.Received a good personal gift on an occasion I mentioned months ago to my manager, this made difference.Thank you and I rate you 5* for the 7 months with you, just as long as I win back my money.
10 October 2023
Unprompted review
Reply from Voltslot Casino
Dear Bruno,
Thank you for taking the time to share your detailed feedback! We greatly appreciate your kind words and are pleased to hear that you've had a positive experience with us.
We understand the desire for more frequent winning days, and we're constantly working to provide the best gaming experience possible. Your input is valuable in this regard.
We're delighted to hear that our staff, including your VIP manager, have been helpful and accommodating. It's wonderful that you've noticed our commitment to providing personalized service.
Thank you for your kind words and for choosing us as your gaming destination. We're dedicated to ensuring that your time with us remains enjoyable.
Best regards,
Voltslot Casino Team
All super casino
21 October 2023
Unprompted review
Reply from Voltslot Casino
Dear Tobiasz,
Thank you for your kind words! We're thrilled to hear that you had a great experience at our casino. Our team works hard to provide a top-notch gaming environment, and it's wonderful to know that you enjoyed your time with us.
It's always a pleasure for us to know that you're enjoying your time in our casino. We are doing our best to ensure the best gaming experience for our players, and we are glad to see our customers happy.
We appreciate your feedback about our customer service, we are here 24/7 to help you with any questions regarding the casino.
Best regards,
Voltslot Casino Team
I like everything about it, but wanna more bonuses 😁
I like everything about it.
Nothing extraordinary, but my overall experience with Voltslot Casino has been positive.
I really like the website – it's bright, visually appealing, and intuitive. Everything I dealt with – deposits, withdrawals, bonuses – all went smoothly and quickly without any issues. Withdrawals took anywhere from 1 hour to 3 days; I'm not sure what determined the timing, but I think that's pretty good compared to other casinos.
One thing that stood out to me was that after a certain deposit amount, I was contacted by a personal manager who offered assistance. Not that I needed much help, but the attention was nice and I do love a good chat. If only he'd given me more bonuses, I would've been even happier.
Hopefully, Jan (my manager) is reading this right now, hahaha 😂
20 October 2023
Unprompted review
Reply from Voltslot Casino
Dear Tetiana,
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience at Voltslot Casino.
It's fantastic to know that you found our website appealing and user-friendly. We're committed to providing a seamless experience for our players, from deposits to withdrawals and everything in between.
We're glad to hear that you appreciated the personal touch with our manager. We'll be sure to pass on your kind words. We understand the importance of feeling valued as a player, and we'll strive to make your experience even more enjoyable.
If you ever have any suggestions or requests, please don't hesitate to let us know. We're here to make your time with us as enjoyable as possible.
Looking forward to welcoming you back for more fun and excitement!
Best regards,
Voltslot Casino Team
What a SCAMING casino i done a…
What a SCAMING casino i done a wedrawels on the 05/10/23 and were on 17/10/23 new and the still make up EXUSES that my money is prosest and my bank need to accept it but the have stolen my money because wen i went back online the status was gone wen i ask for it the told me we closed your casino these casino is poor scam and discriminate winners because the cant pay out any funds the fake stolen licence of a old casino that is shot down by Malta Gaming comisión because the SCAMING to much and new te reopen up and do the same again dont play here your never gone het the funds and the horible because the comment on these as if the so honest and profesional but im waiting 13 days new for a small amount of 125 euros i mean how sad are you as a casino that you cant pay that out the email you efry email is the same forwarded with a simple text to be patient and the dont decieve players but your not willing to pay out a 125 euros thats really poor that a small win like that cant be payed out and wen complain the remove your account
Do not play here go to bedspinio the legit honest fast and fair the dont scam i rather pay 20 euros wedrawels fee than to stay with volt the scaming casino do not play here please
5 October 2023
Unprompted review
Reply from Voltslot Casino
Dear Pedro,
We are genuinely sorry for the frustration and inconvenience you've experienced with the withdrawal process. We understand your concerns, and we're committed to resolving this matter promptly.
Any delays you've encountered are not reflective of the level of service we strive to provide, and we apologize for any miscommunication. Please reach out to our support team with any additional details, and we will work to address your concerns.
We appreciate your patience and understanding during this process. If there's anything else we can do to assist you, please don't hesitate to let us know.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
Best regards,
Voltslot Casino Team
Great service
Great service! But cant see my deposit So i dont know where my money is… cant play either.
8 October 2023
Unprompted review
Reply from Voltslot Casino
Dear Jimmy,
We deeply regret hearing about your negative experience and the difficulties you faced while adding funds to your account. This falls far short of the level of service we aim to provide our players.
We take this matter seriously and are eager to investigate and resolve it on your behalf. We kindly request you to reach out to our customer service immediately and furnish them with all pertinent information about your deposit. Our team is fully prepared to assist you and ensure a swift resolution to this issue.
We understand the frustration this may have caused, and we apologize for any inconvenience you've endured. We hope for the opportunity to rectify this situation and regain your trust in our services.
Best regards,
Voltslot Casino Team
Reply from Voltslot Casino
Dear Den,
We sincerely apologize for your unfavorable experience, and we genuinely value your feedback. Understanding our shortcomings is crucial to us.
We are not interested in deceiving our players. Our primary aim is to provide all our players with a fair and enjoyable gaming experience.
If you've faced any problems, we encourage you to contact our customer support team. They will assist you directly in resolving your concerns.
Once more, we regret any inconvenience caused and look forward to promptly addressing and resolving your issues.
Best regards,
Voltslot Casino Team
Just good site
6 October 2023
Unprompted review
Reply from Voltslot Casino
Dear Maack,
We are very happy to know that we earned your trust!
It's always a pleasure for us to know that you're enjoying your time in our casino. We are doing our best to ensure the best gaming experience for our players, and we are glad to see our customers happy.
We appreciate your feedback about our customer service, we are here 24/7 to help you with any questions regarding the casino.
Best regards,
Voltslot Casino Team
Impossible account verification…
Impossible account verification requirements
5 October 2023
Unprompted review
Reply from Voltslot Casino
Dear Moist,
Thank you for sharing your feedback about your experience at our casino. We appreciate your review, and we are committed to addressing your concerns.
We understand the frustration you've encountered with the verification process. We apologize for any inconvenience you may have experienced in this regard. Verifying player accounts is a standard procedure designed to ensure the security and integrity of our platform.
According to the terms and conditions of our casino:
- "You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used for the period of up to 12 (twelve) months, including bank or credit/debit card statements etc. You must provide these documents and information within 10 (ten) days after the request is made. We reserve the right to withhold payment and/or suspend your account until you provide the documents and information we requested, and to permanently close your account if you fail to do so in time.";
- "In standard, the KYC process lasts no longer than 1 day. If there is any uncertainty, the terms may change.".
You can familiarize more with this rules following by this link: https://voltslot.com/en/info/terms_and_conditions.
Your feedback is valuable to us, and we are committed to improving our services. We encourage you to reach out to our customer support team with your specific concerns so that we can address them promptly and provide a more satisfactory experience.
Please do not hesitate to contact with us via live chat or email - support@voltslot.com with any further concerns or questions.
Best regards,
Voltslot Casino Team
Deposit scam
Basically this "casino" is a scam, delayed my deposit for more than 48 hours to not crediting the deposit I made.
Stay away from this "casino"
2 October 2023
Unprompted review
Reply from Voltslot Casino
Dear Di,
We are genuinely sorry for the deeply unsatisfactory experience you've had with us. Your concerns are taken very seriously, and we're committed to rectifying this situation.
The delay and subsequent failure to credit your deposit is entirely unacceptable, and we understand the frustration this has caused.
Rest assured, we are investigating this matter urgently and will take immediate steps to rectify it. We value your trust and deeply regret that we have let you down.
Please do not hesitate to reach out if you have any further concerns or if there's anything we can do to make this right.
Once again, we apologize for this unacceptable situation.
Best Regards,
Voltslot Casino Team
Reply from Voltslot Casino
Dear Liliana,
Thank you so much for your kind words and for considering us as your number one choice! We are absolutely thrilled to hear about your positive experience at our casino.
Our team works tirelessly to provide an exceptional and memorable gaming experience for all our guests, and it's truly rewarding to know that we've achieved that for you.
We look forward to welcoming you back for more exciting moments and unforgettable memories. If there's anything else we can do to enhance your experience, please do not hesitate to let us know.
Thank you again for choosing us as your preferred destination.
Best Regards,
Voltslot Casino Team
Changed my mind but company wont give me back my 200 euros!!
Have dposited 200 euros last saturday. One deposit went wrong and was not on my account so I deposited 100 more. In totally after 2 days it was on my account. I changed my mind and wanted my money back, because I had to pay a bill meanwhile. Forgot about it. Thats something what can happen..mailed the conpany directly at saturday morning. Now 5 days later still nothing happened and every time when I I chat at customer service they said I have too wait. Now I have an extra penalty because I dont have paid my bill from 40 euros. From another bill I get another penalty as well in a few days. It is a shame that whatever I write or do at the company Voltslot never give a reaction. I Just want my money back! Took too much time now and will Cost me lots of extra money!
Update:
When can I get my money back then?? On which date?
23 September 2023
Unprompted review
Reply from Voltslot Casino
Dear Dirk,
We sincerely apologize for the inconvenience you've experienced with your deposit and the delay in processing your withdrawal request. This is not the level of service we aim to provide, and we deeply regret the frustration this has caused you.
We understand the urgency of your situation, and we are committed to expediting the process to ensure you receive your funds promptly.
Again, we sincerely apologize for the stress and inconvenience this has caused you. Rest assured, we are committed to resolving this matter to your satisfaction.
Thank you for bringing this to our attention, and please know that your feedback is invaluable in helping us improve our services.
Best regards,
Voltslot Casino Team
ordinary scammers
ordinary scammers, I won 12,000 e, I have been writing from the first days that there is a problem on their side with acceptance, so that I can make a transfer, there is no help, only selling, that I have to wait, please don't get upset, we are not cheating, this is not true, I do not recommend it, if it does not change, the matter goes to a lawyer.
23 September 2023
Unprompted review
Reply from Voltslot Casino
Dear Mateusz,
We are deeply sorry to hear about your experience, and we sincerely apologize for any inconvenience you have faced. We take your feedback seriously, and we want to assure you that we are committed to addressing this issue promptly.
Our team is working diligently to resolve this matter as soon as possible. We appreciate your patience and understanding during this process. Rest assured, we are dedicated to providing you with a seamless and enjoyable gaming experience.
Regarding your concerns about assistance, please know that we are here to support you. Our customer support team is available around the clock to address any questions or concerns you may have. We value your trust, and we want to ensure that you feel supported throughout your time with us.
Thank you for bringing this matter to our attention, and please do not hesitate to reach out if you have any further concerns or questions.
Best Regards,
Voltslot Casino Team
Reply from Voltslot Casino
Dear Ward Driessen,
Thank you for your positive feedback! We're delighted to hear that you've had a good experience with our games and that you've found our payout process satisfactory.
We strive to provide the best possible gaming experience for our players.
If you have any further comments or suggestions, please feel free to share. We look forward to providing you with more great gaming in the future!
Best Regards,
Voltslot Casino Team
terrible
terrible . I don't recommend in the rest of the comments everything is entered. And it's hard to win.
11 September 2023
Unprompted review
Reply from Voltslot Casino
Dear Grzegorz,
We're truly sorry to hear that you had a disappointing experience. We take all feedback seriously and we're committed to addressing any concerns.
We understand that winning can be challenging, as outcomes in games of chance are inherently unpredictable. However, we strive to provide a fair and enjoyable gaming environment for all our players.
We're also actively working on improving various aspects of our platform to enhance the overall experience.
Thank you for bringing your concerns to our attention.
Best regards,
Voltslot Casino Team
Good casino
After a little difficult start for the verification, the customer/support service did a good job to help me out with their patience to complete it.
There is a good variation in games to play, so well done.
Thursday the withdrawal and sunday the payout.
Yes, sometimes the systeem is a lil slow with issues, but with some improvement it could be a good one.
10 September 2023
Unprompted review
Reply from Voltslot Casino
Dear Brouwer
Thank you for sharing your experience with us. We're glad to hear that our customer support team was able to assist you through the verification process, and we appreciate your patience.
We're pleased to know that you found our game selection appealing. We're constantly striving to provide a diverse and enjoyable gaming experience for our players.
Regarding the processing times, we're working on improving our system to ensure smoother and faster transactions. Your feedback is incredibly valuable in this regard.
We're grateful for your constructive input, and we're committed to making the necessary improvements to enhance your overall experience.
Best regards,
Voltslot Casino Team
Dont use this site
My first deposits went through as expected but yesterday i did 2 deposits and now 22 hrs later still nothing!
Reading all the other comments here gives the conclusion that this casino sucks and gives stress instead of fun !!!
So dont play here !
10 September 2023
Unprompted review
Reply from Voltslot Casino
Dear Peter,
We're truly sorry to hear about the delay you experienced with your recent deposits. This is certainly not the level of service we aim to provide, and we understand how frustrating this must be for you.
We're actively looking into the situation and working to resolve any issues with our deposit process. Your feedback is invaluable in helping us identify areas that require improvement.
We apologize for any stress this situation may have caused you. Rest assured, we're taking steps to ensure a smoother experience moving forward. If there's anything else we can do to assist you, please don't hesitate to reach out.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address these concerns.
Best regards,
Voltslot Casino Team
Scam
I just make my deposit few minutes ago..it was not showing up in my account and I thought something is wrong..so I did second one and guess what.. nothing. So I contacted the support and they said the deposit will be there within 24 Hours
Let's see how is gonna work but for now I'm totally not happy.
6 September 2023
Unprompted review
Reply from Voltslot Casino
Dear Boyka,
We sincerely apologize for the inconvenience you've faced. It's concerning to hear about such issues, and we genuinely take feedback like yours seriously.
We're committed to ensuring that every player has a positive experience, and we understand how crucial timely transactions are. Please provide us with further details, and we'll prioritize the investigation of your case. Rest assured, we'll do our utmost to resolve this matter promptly.
Again, our apologies for the inconvenience, and thank you for bringing this to our attention. We hope to resolve this situation to your satisfaction soon.
Best regards,
Voltslot Casino Team
Good game I like the casino and the…
Good game I like the casino and the games on it too
2 September 2023
Unprompted review
Reply from Voltslot Casino
Dear Cody Thomas,
Thank you for your positive feedback! We're thrilled to hear that you're enjoying the casino and the variety of games we offer. Our team works tirelessly to ensure we provide a diverse and entertaining selection for our players.
It's always uplifting to receive such commendations from our players, and it motivates us to continue refining our platform for an even better gaming experience. If you have any suggestions or recommendations, don't hesitate to share. We're here to make your time with us as enjoyable as possible.
Once again, thank you for your kind words, and happy gaming!
Best regards,
Voltslot Casino Team
Reply from Voltslot Casino
Dear Cezar Ionescu,
Thank you for your recommendation! We're elated to hear that our fast payments and impressive game selection have caught your attention. Our team strives to ensure that every aspect of our casino meets the expectations of our esteemed players.
Feedback like yours reaffirms our commitment to providing top-notch service. We'll continue to work diligently to maintain and even surpass the standards you've experienced.
Feel free to reach out if you have any suggestions or questions in the future. We're here to assist!
Best regards,
Voltslot Casino Team
Reply from Voltslot Casino
Dear Horvath Jennifer,
Thank you for your positive words and wishes! We truly appreciate the good vibes you're sending to our entire community. It's always heartening to see players supporting one another.
At our platform, we believe that luck is best when it's shared. We hope that everyone who joins us has a memorable and enjoyable experience. Your encouragement boosts our motivation to continue offering top-tier service.
Should you have any feedback or require assistance, please don't hesitate to get in touch. Wishing you all the luck in return!
Best regards,
Voltslot Casino Team
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