I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've tried several times to change names on extensions with no success, but today with Shelter's help it worked. I'm so pleased. It's veru frustrating when oyu follow instructions and they don't work.... See more
Company replied
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
Company details
- Phone and internet services
- Call Centre
- Software company
- Telecommunications service provider
- Video Conferencing Service Provider
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shelter was great
Shelter was great, solved the problem swiftly and very proactive.
28 September 2026
Unprompted review
The agent- Shelter
The agent- Shelter, is a credit to the organisation.
She took time including calling to clarify my requests and painstakingly went over necessary steps with me.
24 September 2026
Unprompted review
Ange was very helpful assisting us with…
Ange was very helpful assisting us with setting up our new phones.
23 September 2026
Unprompted review
hi it was awesome talking to shelter…
hi it was awesome talking to shelter today ...he is one the best and the greatest customer specialist that i always come accross wish u luck for future endevours
23 September 2026
Unprompted review
Porting number is impossible
An organisation I work for used a third party to set up a Vonage voicemail service a few years ago, which we would now like to cancel. We want to port the number to a new service as we are no longer working with the third party who helped us set up the number.
For two months, in spite of the efforts of the third party who originally set this up, and our IT provider, we have been unable to port the number.
Nobody at Vonage is able to give a clear answer and action our request, in spite of the fact that we have provided all of the evidence asked of us.
Be very careful engagaing with Vonage if you think you might one day want to cancel the service and port the number. It's not as easy as you think, and will cost you a lot of person hours.
18 September 2026
Unprompted review
Shelter helped sort out all technical…
Shelter helped sort out all technical setup and concerns with move to digital handset.
Very much appreciated thanks
17 September 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Hi,
Thank you for your great feedback!
We're pleased to hear that Shelter was able to guide you through the technical setup and resolve your concerns with the move to a digital handset. It's wonderful to know that her assistance was appreciated.
We'll be happy to pass your kind words on to Shelter.
Kind regards,
John
Vonage Business Support
Thank you
Thank you, Shelter!
Its been great experience talking you, you helped a lot. once again thank you so much for your guidance and assistance.
16 September 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Hi,
Thank you for your kind words!
We're delighted to hear that you had such a positive experience with Shelter and that her guidance and assistance were helpful. We'll be sure to share your appreciation with her.
Thank you for choosing Vonage!
Kind regards,
John
Vonage Business Support
Great help again from Shelter
Great help again from Shelter. Thank you.
15 September 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're glad to hear you had a positive experience with our Chat Support team and that Shelter was able to help resolve your query. Your feedback is greatly appreciated.
Kind regards,
John
Vonage Business Support
Great work by Shelter
I've tried several times to change names on extensions with no success, but today with Shelter's help it worked. I'm so pleased. It's veru frustrating when oyu follow instructions and they don't work. Shelter didn't give up until it was sorted. Great customer service!
15 September 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Hi,
Thank you for sharing your experience with us!
We understand how frustrating it can be when you've followed the instructions several times and still can't get something to work. We're really pleased to hear that Shelter took the time to work through the issue with you and stayed with it until everything was sorted.
We'll make sure Shelter sees your kind feedback — we're sure she'll be delighted to know how much her patience and support were appreciated.
Thank you for choosing Vonage!
Kind regards,
John
Vonage business support
Had a small enquiry to change my direct…
Had a small enquiry to change my direct debit mandate. Shelter was very efficient, polite and helpful in my request.
Thank you Shelter
11 September 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're pleased to hear that Shelter was able to assist with your Direct Debit mandate efficiently and professionally. It's great to know you found her polite and helpful throughout the process.
We'll be sure to pass your kind words on to Shelter.
Thank you for choosing Vonage!
Kind regards,
John
Vonage business support
Rude Behavior with Customer
Your sale person Mr. Vector is very rude. I used vonage for the last 2 years and now want to open a new account with you guys. I was taking some info. from him and he told me that I am wasting his time by asking question. This is a bad sign from a company. I thought vonage was a good company and he treats every person with respect but his behavior made he so angry. In the last he dropped my call and said I do not want to answer any question.
Totally 1 star rating from me for the sales department for new account set up.
9 September 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with our Sales team. This is certainly not the way we expect our customers to feel when contacting Vonage, and we understand your frustration.
We would have liked the opportunity to look into this matter further and better understand what happened. Unfortunately, we were unable to locate your account based on the information available to us, and when we reached out to request additional details so that we could investigate further, we understand that you chose not to provide them.
We take feedback like this seriously and will continue to work to ensure that our customers receive the respectful and professional service they expect from us.
Kind regards,
John
Vonage business support
Password reset was very easy via chat
Password reset was very easy via chat. great service
7 September 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're glad to hear that your password reset was quick and easy through our Chat Support. It's great to know you had a positive experience with our service.
Thank you for choosing Vonage!
Kind regards,
John
Vonage business support
I had a great experience with Shelter…
I had a great experience with Shelter from Vonage customer support. She was extremely helpful, professional and patient throughout the whole process.
I was having an issue with one of my extensions and Shelter took the time to properly understand the problem, work through it with me and get everything resolved. She explained things clearly and made what could have been a frustrating issue very straightforward.
Excellent customer service and a real credit to the Vonage team. Thank you again, Shelter, for getting everything sorted so efficiently.
Adam
Burg Boss
4 September 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Hi Adam,
Thank you for taking the time to share such detailed feedback!
We're delighted to hear that Shelter was able to assist you with your extension issue and that you found her helpful, professional, and patient throughout the process. It's great to know that she took the time to understand the problem and make the resolution as straightforward as possible.
We'll be sure to share your kind words with Shelter and the wider team. Feedback like this is greatly appreciated!
Thank you for choosing Vonage.
Kind regards,
John
Vonage Business Support
Quick response and transfer to an…
Quick response and transfer to an agent.
Query solved quickly and politely by Panashe.
Very pleased with service. Thank you.
1 September 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Hi,
Thank you for your wonderful 5-star review!
We're delighted to hear that your query was resolved quickly and politely by Panashe, and that you were pleased with the service you received. We'll be sure to share your kind words with him.
Thank you for choosing Vonage!
Kind regards,
John
Vonage Business Support
Great experience with Shelter…
My experience with Shelter was very professional, efficient and straight forward. Refreshing! Thank you!
1 September 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're glad to hear you had a positive experience with our Chat Support team and that Shelter was able to help resolve your query. Your feedback is greatly appreciated.
Kind regards,
John
Vonage Business Support
Good experience with support team…
Good experience with support team through Chat. Shelter assisted me with my query
28 August 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to leave us a 5-star review!
We're glad to hear you had a positive experience with our Chat Support team and that Shelter was able to help resolve your query. Your feedback is greatly appreciated.
Thank you for choosing Vonage!
Kind regards,
John
Vonage Business Support
Shelter was really helpful with our…
Shelter was really helpful with our query
27 August 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're so pleased to hear that Shelter was really helpful with your query. We'll make sure your feedback is shared with her.
Kind regards,
John
Vonage Business Support
Shelter was quick
Shelter was quick, honest, and efficient. Can’t ask for more than that!
27 August 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful 5-star review!
We're delighted to hear that Shelter was quick, honest, and efficient in assisting you. We'll be sure to pass your kind words on to her.
Thank you for choosing Vonage!
Kind regards,
John
Vonage Business Support
ABSOLUTELY APPALLING, NON-EXISTENT CUSTOMER SERVICE.
ABSOLUTELY APPALLING, NON-EXISTENT CUSTOMER SERVICE.
THE ONLY TIME THEY CONTACT AND CALL YOU IS IF A DIRECT DEBIT FAILS. OTHERWISE YOU ARE ON YOUR OWN.
THE PERSON REPLYING ON HERE PRETENDS THEY HAVE SOME SORT OF SERVICE, IN REALITY, THEY DO NOT.
ALL CUSTOMER SERVICE IS OUTSOURCED TO AFRICA AND INDIA.
GOOD LUCK EVER REACHING SOMEONE WHO CAN HELP.
THE ONLY THING THIS COMPANY CARES ABOUT IS TAKING MONEY. THE FACT THEY PRETEND TO BE ANYTHING ELSE OTHER THAN THAT IS A PATHETIC ATTEMPT AT HIDING IT.
25 August 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're sorry to hear that you remain frustrated with your experience, and we appreciate you taking the time to share your feedback.
We understand how important it is to be able to reach someone when you need assistance. We aim to provide our customers with clear communication and appropriate support throughout their experience with us.
Regarding the suspension of the service, this was actioned in accordance with our Terms of Service and following the appropriate internal process. We appreciate that this may not have been the outcome you expected, and we understand your frustration.
We take all customer feedback seriously and will use your comments to help us identify areas where we can improve our processes and customer experience.
Kind regards,
John
Vonage Business Support
Great customer service experience was…
Great customer service experience, shelter was so patient and professional and my main reason for the 5 star
25 August 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your fantastic 5-star review! We're delighted to hear that you had such a great customer service experience and that Shelter's patience and professionalism made such a positive impression.
We'll be sure to pass your kind words on to Shelter. We truly appreciate you taking the time to recognise her efforts!
Kind regards,
John
Vonage Business Support
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