I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
Had a great experience with Vonage support line. Specifically, we wanted to add a call queue to our business phone so that it wouldn't hang up on people after a period of time. I looked for a support... See more
Company replied
Company details
- Phone and internet services
- Call Centre
- Software company
- Telecommunications service provider
- Video Conferencing Service Provider
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Luciano made my day
Luciano made my day! Locked out of my account and sent me all the right info on email - Thanks soooo much!
Lou @ Brighter Spaces Ltd
15 May 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that Luciano was able to help you regain access to your account and provide the information you needed. We'll be sure to pass your kind words on to him – feedback like yours truly makes our day!
Thank you for choosing us, and please don't hesitate to reach out if you need any further assistance in the future.
Kind regards,
John
Vonage business support
Shelter being really helpful for me
Shelter being really helpful for me, he gives all solution of my queries within minutes. Really appreciated.
13 May 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad to hear Shelter was really helpful and was able to provide solutions to your queries within minutes. We truly appreciate you taking the time to share your experience and will make sure your kind words are passed on.
Regards,
John
Vonage business support
Luciano - was great and went above and beyond!
8 May 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re really pleased to hear that Luciano went above and beyond to support you. We’ll make sure your kind words are shared with him. We truly appreciate you taking the time to leave this review.
Regards,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad to hear Luciano was able to resolve your issue in a single interaction and provide great support. We really appreciate you taking the time to share your experience and are happy to hear everything was sorted efficiently.
Best,
John
Vonage business support
Great customer support
Great customer support. I contacted Vonage for some technicall issue and Luciano helped me to resolve the issue in no time.
6 May 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad to hear Luciano was able to resolve your technical issue quickly and provide great support. We really appreciate you taking the time to share your experience. Thank you for choosing Vonage!
Best regards,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad to hear that Shelter was efficient and able to assist you quickly. We really appreciate you taking the time to share your experience. Thank you for choosing Vonage!
Regards,
John
Vonage business support
I contacted Vonage support via online…
I contacted Vonage support via online chat and had the pleasure of being assisted by Panashe. I reached out a couple of times for help with several tasks, and on each occasion, she was exceptionally polite, patient, and incredibly helpful. She made the whole process smooth and stress-free, and I truly appreciated her professionalism and support. Thank you, Panashe!
1 May 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing such wonderful feedback. We’re delighted to hear that Panashe provided you with polite, patient, and professional support throughout your interactions with us. It’s great to know she was able to make the process smooth and stress-free for you. We truly appreciate your kind words and will be sure to pass your comments along to Panashe. Thank you for choosing Vonage!
Regards,
John
Vonage business support
Once I had Shelter's attention and they…
Once I had Shelter's attention and they were focused on my query, everything was sorted quickly and efficiently.
28 April 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback. We’re delighted to hear that Shelter was able to resolve your query quickly and efficiently once connected with you. We truly appreciate your patience and your kind words, and we’ll make sure your comments are passed on to Shelter. Thanks again for choosing Vonage!
Regards,
John
Vonage business support
Mr.Shelter is helped to assist to…
Mr.Shelter is helped to assist to access admin portal and my problem is sorted it very quickly. Thanks. Ganesh Mani - Reudan International Ltd
22 April 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your review! It's great to hear that Shelter provided helpful, patient, and understanding support. We're glad all your questions and concerns were addressed, and we truly appreciate you taking the time to share this.
Regards,
John
Vonage business support
Always been a good experience
Always had a great experience with Vonage, used them a few times over the years. Recently had tech issues I just couldn't resolve myself, a member of the support team 'Shelter' honestly got it sorted in minutes for me with no hassle. Happy all round.
22 April 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind words and for choosing Vonage over the years! We're really pleased to hear that Shelter was able to step in and get your technical issue sorted within minutes. It’s great to know you’re happy all round—we appreciate your continued support.
Best regards,
John
Vonage business support
Had to use chat support today and…
Had to use chat support today and received help from Shelter.
First class service, issue resolved extremely quickly.
Would thoroughly recommend.
Thank you :)
22 April 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback! We're pleased to hear that Shelter was able to assist you with patience and understanding while addressing all your questions and concerns. We’ll be sure to pass along your comments.
Best,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
We appreciate your feedback! It's great to know Shelter provided quick and helpful support. We'll make sure your kind words are shared with them—thanks again for taking the time to leave a review.
Regards,
John
Vonage business support
Shelter was really helpful with my…
Shelter was really helpful with my request and answered all my questions and concerns with patience and understanding.
16 April 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback! We're pleased to hear that Shelter was able to assist you with patience and understanding while addressing all your questions and concerns. We’ll be sure to pass along your comments.
Regards,
John
Vonage business support
Ange was fantastic and quick
Ange was fantastic and quick. A phone randomly stopped working and they had it sorted within minutes after I spent a few hours faffing with it.
15 April 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your experience! We understand how frustrating it can be when things stop working unexpectedly, so it's great to hear that Ange was able to step in and get it sorted within minutes. We'll make sure your feedback is passed on!
Regards,
John
Vonage business support
Great product and an excellent service
Great product and an excellent service. From sales to support.
13 April 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We're delighted to hear that you’re enjoying the product and that our teams provided excellent service from sales through to support.
Best,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your review! We're delighted to hear that you found the support quick and helpful. Shelter will be very pleased to know their assistance made a positive impact.
Regards,
John
Vonage business support
Welldone to Ange
Just got off the chat with Ange.
Helpful customer service.
Weird that a company that sells digital telephone lines, only uses the telephone lines to provide sales service and no support service.
Nonetheless, the issue was resolved efficiently on this occassion by Ange.
Well done.
Good phone system as well. just works out of the box.
Quite a lengthy system to set up however, they have support resources.
Look at approximately 48-72 hours for setting up a simple 3 tier auto respondent system.
But once set up it is absolutely brilliant.
I dare say it cost effective and with the addition of the E-SIM in the Max Plan for Vonage Business Communications, Well I await to test it out, but I am sure it will work well.
3 April 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share such detailed feedback—we really appreciate it. We’re glad to hear that Ange was able to assist you efficiently and resolve your issue during the chat. We’ll make sure your kind words are passed on.
We also appreciate your broader feedback regarding setup and support experience. While many customers benefit from our digital support channels for faster resolution, we understand preferences can vary, and insights like yours help us continue improving both accessibility and onboarding experience.
It’s great to hear you’re finding the system effective and cost-efficient once set up, and we’re excited that you’re exploring features like the E-SIM on your plan. If you need any further help as you continue setting things up, we’re always here to support you.
Best regards,
John
Vonage business support
Great Customer Service
Tuwanda provided me with great customer service this evening.
2 April 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We’re really pleased to hear that Tuwanda provided you with great customer service.
We’ll be sure to pass on your kind words—it’s always appreciated. If you need anything else, we’re here to help.
Best regards,
John
Vonage business support
Very easy and helpful chat
Very easy and helpful chat with Panashe, got everything sorted with great service and professionalism.
1 April 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks for your lovely feedback! We’re really glad to hear that your chat with Panashe was smooth, helpful, and handled with professionalism.
It’s great to know everything was sorted efficiently—exactly the experience we aim to provide. We’ll be sure to share your kind words with Panashe.
If you need anything else down the line, we’re always here for you.
Best,
John
Vonage business support
Quick and Efficient Support from Shelter
I contacted Vonage support today and was assisted by Shelter. The service was quick, efficient, and stress-free. Shelter understood exactly what I needed - and had it sorted within minutes. Very professional and helpful. Thank you, Shelter!
31 March 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your experience! We’re so pleased to hear that your interaction with Shelter was quick, efficient, and hassle-free.
Understanding the issue right away and resolving it promptly is exactly the level of service we aim to deliver, so it’s great to know Shelter made that happen for you. We’ll be sure to pass along your kind feedback.
If there’s ever anything else you need, we’re always here to help.
Best regards,
John
Vonage business support
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