I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
Had a great experience with Vonage support line. Specifically, we wanted to add a call queue to our business phone so that it wouldn't hang up on people after a period of time. I looked for a support... See more
Company replied
Company details
- Phone and internet services
- Call Centre
- Software company
- Telecommunications service provider
- Video Conferencing Service Provider
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind review!
We're delighted to hear that you had an excellent experience with our customer service team. Providing helpful, efficient, and professional support is what we strive for, and it's rewarding to know we met your expectations.
Thank you for choosing Vonage. We appreciate your support and look forward to assisting you again whenever you need us.
Regards,
John
Vonage business support
Thank you!
Great platform to use for our business. Great customer service. Just been on the chat to Luciano as I was having some technical issues and he's sorted it out for me straight away. Very friendly and professional, thank you :)
17 June 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful review!
We're delighted to hear that you're enjoying the platform and that Luciano was able to resolve your technical issue so quickly. We'll be sure to pass on your kind words to him—it's always great to hear when our team has made a positive difference.
Thank you for choosing Vonage. We truly appreciate your support and look forward to continuing to provide you with friendly and professional service whenever you need us.
Regards,
John
Vonage business support
We experienced an issue during login
We experienced an issue during login, which was resolved quickly and efficiently. The support team responded promptly and ensured minimal disruption. Overall, the handling was smooth and professional.
17 June 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback.
We're pleased to hear that our team was able to resolve your login issue quickly and efficiently while keeping disruption to a minimum. Providing prompt, professional support is always our goal, and it's great to know your experience reflected that.
We appreciate your review and thank you for choosing Vonage.
Regards,
John
Vonage business support
Customer service...
The irony of not having a telephone helpline for business customers, to fix issues with phones, is boarder line hilarious.
15 June 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback.
We understand your point regarding the support channel. Our chat-based service is designed to provide fast and effective technical assistance for micro and small business customers.
We appreciate you taking the time to share your thoughts, and your comments will be passed on to the relevant team as part of ongoing service review and improvement.
Kind regards,
John
Vonage business support
Admin support query
Had to raise a query about how to add an email address to service alert reports for their VBC platform, Luciano kindly gave me time to make sure he understood my query fully, went away and quickly returned with the answers I needed to fulfil my query. Very happy!
12 June 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re glad to hear that Luciano took the time to fully understand your query and provided you with a clear and helpful solution regarding service alert report email setup. It’s great that he was able to return quickly with the information you needed.
We really appreciate you sharing this, and we’ll pass your comments on to Luciano.
Kind regards,
John
Vonage business support
The customer service was very quick and…
The customer service was very quick and efficient. My query was resolved in no time. Luciano from the customer service team guided me well, provided clear assistance, and resolved my issue promptly. I am very satisfied with the support I received.
10 June 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re pleased to hear that your query was resolved quickly and efficiently, and that Luciano was able to provide clear guidance and support throughout the process.
We really appreciate you taking the time to share your experience, and we’ll pass your kind comments on to Luciano.
Kind regards,
John
Vonage business support
For the second time in a week
For the second time in a week, the chat service has saved me Luciano was exceptionally wonderful and super helpful. Got my issue sorted, and made it easy for me, Luciano was able to work it out from my terrible description. Super service from Luciano - a legend
10 June 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback.
We’re really pleased to hear that Luciano was able to help you quickly and effectively, especially in resolving the issue from a brief description. It’s great to know the chat support has been consistently helpful for you.
We appreciate you taking the time to share this, and we’ll be sure to pass your comments on to Luciano.
Kind regards,
John
Vonage business support
Luciano was brilliant in resolving my…
Luciano was brilliant in resolving my issue quickly and efficiently.
9 June 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re glad to hear that Luciano was able to resolve your issue quickly and efficiently. It’s great to know you had a positive support experience.
We appreciate you taking the time to share this, and we’ll pass your comments on to Luciano.
Kind regards,
John
Vonage business support
wanted to update the address for our…
wanted to update the address for our account, interacted with Shelter and got the great timely response over the chat. Impressed with services.
8 June 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re pleased to hear that Shelter was able to assist you promptly with updating your account details and that you had a positive experience with the support provided.
We really appreciate you taking the time to share this, and we’ll make sure your comments are passed on to Shelter.
Kind regards,
John
Vonage business support
i had an issue setting up my account i…
i had an issue setting up my account i have tried support several time the only one resolved the issue is Luciano, he is absolutely great and helpful
8 June 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re glad to hear that Luciano was able to resolve your account setup issue after previous attempts with support. It’s great to know he provided the help you needed and got everything sorted for you.
We really appreciate you taking the time to share this, and we’ll pass your kind words on to Luciano.
Kind regards,
John
Vonage business support
Shelter was so so helpful in fixing the…
Shelter was so so helpful in fixing the issues with my phone!
I have been having trouble for weeks with my internal team trying to fix it, and within 15 minutes on the chat the issue has been resolved. So helpful, so handy, would definitely recommend.
8 June 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback.
We’re really pleased to hear that Shelter was able to resolve the issue quickly after it had been ongoing for some time. It’s great to know the support was efficient and made a real difference.
We appreciate you taking the time to share this, and we’ll be sure to pass your comments on to Shelter.
Kind regards,
John
Vonage business support
Adding company details
I spoke with the chatbot today and was transferred to Luciano, who was very helpful and completed my enquiry to add the company VAT to the billing.
8 June 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re pleased to hear that Luciano was able to assist you and successfully update your billing details. It’s great that everything was handled smoothly after your chat interaction.
We really appreciate you taking the time to share this, and we’ll make sure Luciano receives your comments.
Kind regards,
John
Vonage business support
Great Live Support!
Very helpful support chat from Tuwanda who helped me provision my Yealink handset in just a few minutes.
3 June 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback.
We're glad to hear that Tuwanda provided such helpful support and was able to provision your Yealink handset quickly and efficiently. It's great to know the process was completed within minutes and that you had a positive experience.
We’ll make sure to pass your kind words on to Tuwanda.
Kind regards,
John
Vonage business support
Shelter upgraded firmware for our…
Shelter upgraded firmware for our Polycom phones. Problem of phone drop-out with the message "line unregistered" fixed.
29 May 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks for your feedback.
We're glad to hear that Shelter was able to quickly identify and resolve the “line unregistered” issue by upgrading the firmware on your Polycom phones, restoring your service without further disruption.
We really appreciate you taking the time to share this, and we’ll pass your comments on to Shelter.
Kind regards,
John
Vonage business support
I had to get my new handset configured
I had to get my new handset configured, chatted with Luciano, he was swift and got it sorted for me within no time. that's all i epxect from your team. thanks
26 May 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your review.
We're delighted to hear that Luciano was able to get your new handset configured quickly and efficiently. Providing fast and effective support is exactly what we strive for, so it's great to know we met your expectations.
We'll be sure to pass your kind feedback on to Luciano.
Kind regards,
John
Vonage business support
I had an excellent experience with Shelter
I had an excellent experience with Shelter. He was extremely helpful, professional and responsive throughout the entire conversation. He answered every single question quickly and clearly and his support truly helped me in a very difficult situation. What impressed me the most was how fast everything was handled while still providing such high-quality assistance. I really appreciate his patience, dedication and willingness to help. Outstanding customer service — thank you, Shelter!
21 May 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're delighted to hear that Shelter provided such helpful, professional, and responsive support during a difficult situation. It's great to know that his quick assistance, clear communication, and dedication made a positive impact on your experience.
We'll be sure to share your kind feedback with Shelter. Thank you for choosing us, and we're always here if you need any further assistance.
Kind regards,
John
Vonage business support
Above and beyond
I would like to express my sincere gratitude for the exceptional support I received from Shelter. She went above and beyond by staying after hours to assist me with my issues, demonstrating outstanding dedication to customer service. I truly appreciated her willingness to address all my concerns and even took the time to ask if I had any further questions after we finished. Her professionalism and commitment made a significant difference, and I am very thankful for her help.
20 May 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your experience with us.
We're delighted to hear that Shelter provided such exceptional support and was able to assist you with all your concerns. Going above and beyond for our customers is something we strive for, and it's wonderful to know that her dedication, professionalism, and willingness to stay after hours made a positive difference.
We'll be sure to pass along your kind words to Shelter, who will be thrilled to receive your recognition.
Thank you for choosing us, and please don't hesitate to reach out if we can assist you again in the future.
Kind regards,
John
Vonage business support
Luciano made my day
Luciano made my day! Locked out of my account and sent me all the right info on email - Thanks soooo much!
Lou @ Brighter Spaces Ltd
15 May 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that Luciano was able to help you regain access to your account and provide the information you needed. We'll be sure to pass your kind words on to him – feedback like yours truly makes our day!
Thank you for choosing us, and please don't hesitate to reach out if you need any further assistance in the future.
Kind regards,
John
Vonage business support
Shelter being really helpful for me
Shelter being really helpful for me, he gives all solution of my queries within minutes. Really appreciated.
13 May 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad to hear Shelter was really helpful and was able to provide solutions to your queries within minutes. We truly appreciate you taking the time to share your experience and will make sure your kind words are passed on.
Regards,
John
Vonage business support
Luciano - was great and went above and beyond!
8 May 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re really pleased to hear that Luciano went above and beyond to support you. We’ll make sure your kind words are shared with him. We truly appreciate you taking the time to leave this review.
Regards,
John
Vonage business support
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