Vonage for Home Phone | United Kingdom  Reviews 

Kim made the process very straightforward. We had changed our Internet to Giganet and as we wanted to keep our landline and they didn't supply one, it was suggested Vonage would be a good bet. We are more than pleased with the Vonage service and the costs per month. Thank you Kim.

With a new superfast broadband (Giganet) introduced into our street it made sense to switch from a landline telephone service to a VOIP. Vonage was the ideal partner with Giganet. I am not technically minded but the installation was easy and straightforward. I was surprised to see that I am now paying less for my phone service than before, and am all set for 2025 when landlines will be discontinued.

Vonage is easy to set up and works very well.

However, customers need to be aware that the billing is linked to their debit or credit card and not to a bank account. This means that if your debit or credit card needs to be replaced for any reason, you will need to update your billing details online so as not to miss a payment.

The company uses an offshore business partner to deliver their customer service. I found the customer service representative who dealt with my query difficult to understand, but this is apparently quite rare and the UK side of the company were very helpful in answering my question.

(This review has been updated following communication with the UK side of the company - I had misunderstood that 0800 numbers were charged, hence the reply from Vonage below - it is 0844 numbers that are charged, as to be expected.)

Kim was most helpful with connectivity issues relating to my full fibre broadband and moving my home telephone to Vonage.

Excellent service. I happy with Vonage.

The changeover to VOIP was a lot easier that I expected and Kim Grant was very helpful. I did have a problem in the early days with being able to use the telephone keypad to access departments once I’d been connected to a company I’d called but the Vonage customer service team quickly escalated the problem and it was sorted out in a reasonable timeframe. Since then, I’ve had no problems with the service at all.

The change over from normal landline to an internet based phone line was a bit daunting. Vonage made the process extremely easy. The first person I spoke to explained the process and the time frame for transferring the line, keeping the same number.
Thoroughly recommend Vonage with features such as calls going through to your mobile if it is not answered at home.
Very Happy

Grant Kim was very professional,helpful and pleasant to deal with. Happy with the service so far no problems and easy to install

Simple process to keep my existing BT number. Helpful guidance re set up. Reasonable price

I have no problem with my contact with Vonage. The setup all went well and so far everything else is going well.

When I changed internet providers and still wanted a land line phone I was advised that they used Vonage. I was told Kim Grant was the person to get in touch with and I was not disappointed. Everything was done very professionally and without a hitch. I am very pleased with the outcome and continue to be so.

They rectified a small problem i had at first but
All sorted now

Hi Kim,
I would like to say how pleased I am with your service Plus the excellent way you dealt with the setting up of my line,
Thanks again,
Rege

Sometimes it rings for incoming calls and sometimes it doesn’t. When my wife calls me it doesn’t ring. Am I “registered on the system “? I can not tell.

Grant Kim was very professional and very helpful when we decided to join Vonage ,nothing was too much trouble he gave us a first class service. We are very happy joining up with Vonage if you need any information all you have to do is to phone Vonage and they will assist you whatever your needs what a great Company

Very helpful answered all questions

Quickly phone me back, answered all of my questions. Can't wait to get connected

3 times requested call back as unable to get to talk to sales team when I rang as I have a couple of questions regarding the sign-up online. Last call today message wasn't even to leave a message for a call back had a message stating We are closed!
Absolutely appalling service.