Vonage for Home Phone | United Kingdom  Reviews 

A bit of a struggle at first with one or two mis-steps/misunderstandings on my part as to what was happening and when. However, by using the website and the links provided, it all worked (eventually). If I'd been told from the outset that I was the one supposed to fill in the form to instruct my old ISP/phone provider to portage my number to Vonage, things would probably have gone more smoothly. However, Vonage persevered with me and with the process and my account was set up, complete with my 'old' number. Always courteous and keen to help. Well done Vonage!

I have recently moved to toob who suggested I contact Vonage for my online phone. I am very pleased that I did. Their service was impeccable and were extremely responsive, helpful and value for money. I would highly recommend Vonage.

Excellent service, good voicemail system, and good value.

Very easy to set up and is cheap but not nasty.
Had this system when I lived in Spain, it was very clear no interference, so using it again now I am back in the UK. Would highly recommend it.

service excellent when i had problem it was sorted out straight away

Been using Vonage for approx 3 years. I have had no issues in that time, call quality has been excellent, customer service (when I've needed to use it which is rare) has also been excellent. The monthly cost has been half of what I used to pay with Virgin Media, it's a no-brainer.

I have used Vonage for a number of years. I don't have to call customer service very often but when I do I usually find them quite helpful. They are clearly offshore but so far this does not seem to matter as they have always been able to help and understand whatever query that I have.

Very efficient and easy to deal with people

Recently moved broadband from sky to Trooli but wanted to keep phone number which Vonage was able to do. Their customer service is good, nothing is too much trouble. The call quality is great and the online portal is great for account management and setting up the phone features. Very pleased.

Profile management is very user friendly. I needed some guidance and the customer care service was very professional and informative. Transferring numbers has never been easier.

Sorted out my problem and answered all my queries

I needed to retain my landline number when moving from Virgin to Toob (who are broadband ony).

Vonage VOIP took care of everything and it was up and running within a week. The service from Vonage and customer care have been excellent and their competitive pricing is an added bonus!

My total monthly cost for phone and broadband has now reduced from Virgin's £84 to £35!!

A billing error was corrected immediately without a quibble.

I have used Vonage for 7 years and never had a problem with it. the quality of the calls is very good on line or on a mobile phone.

Having had Toob connect us to the Internet we wanted to retain our landline number. Voyage undertook to arrange this with BT and within ten days the job was done. Superb service

Had a problem today with linking a new phone to the system and Henry was able to advise me on the steps to do it. Top marks to Henry

All well until you have to speak to customer service.

I dont understand why you have a sales team in Europe and then I have to speak to customer service in India, where they dont have a clue what is being said/asked. Had a problem, started a conversation and I had decided to disconnect because the communication barrier is a BIG issue.

Added problem and response to you established relationships with your "Indian" partners. You have ported a number which was cancelled to a number that is disconnected! I have a catalogue of emails. You are now holding it ransom. You are trying to force me to reconnect. I was supposed to get an initial refund never received. Now your Indian partners suggest I resign up and pay only to get refunded when my first refund has not been returned.

Communication ombudsman for you. Your underhanded network should be shut down. Can't do anything about your "Indian partners" but I will get you dealt with within the UK.

Very pleased with the help from Kim Grant. He was very polite and explained everything fully. Spoke to customer services on 29th March about retaining home phone number and the person was extremely helpful and gave us the information we needed. As we are in our 70s he was very patient. Thankyou

Straightforward changeover. I have now more options at a lower cost. If my ISP had offered a fibre only package before, I would have taken it.

Totally painless changeover from my previous landline supplier who left me without a connection for THREE weeks and then wondered why I dispensed with their services!