I'm very happy with the service I received. The first wand comb I received stopped working within a week, I contacted customer services who responded quickly and set out a replacement asap, so far so... See more
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Review summary
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Reviews shaping this summary
I have used the Vortex Hairgrowth Serum for more than a year and it has definitely helped my thinning hair to get thicker. I having aging alopecia and the front and back of my hair was starting to thi... See more
I didn't receive my hair serum and the pro wand I ordered for my mom arrived with a broken wand. I was annoyed at first because I was given the run around. Even after having sent pictures of my order... See more
After seeing countless advertisements for the Vortex Wand on facebook - and looking at the reviews .. on and off the advert. I decided to splash out and purchase the wand. It arrived within a wee... See more
3.6
Average
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having success, responsive customer service
I like the wand and serum and had luck with improving my hair volume and thickness this last year.
I've had a good experience with customer service in that they helped me pause my subscription and also sent me two replacement comb attachments when one arrived broken in the initial shipment. I haven't tried returning anything which seems to be the main source of frustration for people.
18 October 2025
Unprompted review
Just Don't.
Since my previous very true review was removed. I'll just tell everyone not to do business with this company. Also, I now know the folks over at Vortex 100% read these reviews. They should spend more time responding to customer emails and less time removing negative reviews off the internet.
Update - 11/8/2025
Since there has been a recent influx of 5 star reviews, I decided to give them another opportunity. I emailed customer support and they were, in fact, very responsive. We emailed back and forth for some time, and they addressed all my concerns. I initially contacted them because I was interested in canceling my order then returning the products that I purchased. Even though, they've been more forthcoming I've decided not to proceed with a return because according to their own Return Policy and what I was told via email it will have to be shipped back to an address in China. I don't fully trust that I would actually receive a refund so I rather keep the items. The 1-star review reflects my earlier experience with Vortex. It was very difficult to get in contact with them for about 2 months and that is never acceptable. Unfortunately, that's what broke the trust.
Update - 12/26/2025
Ry,
First, the Trustpilot email I received about the removal of my previous review stated, "vortexhaircare.com has flagged your review..." After review, Trustpilot took it down. Most likely because of my recommendation and name dropping a more reputable company. Therefore, Vortex did take part in the removal of my review. Second, there was never any correspondence between us that spoke about pending legal action against unauthorized sellers. Third, I have only been to the official website and have only corresponded with Vortex thru their official customer support. Please do better.
23 August 2025
Unprompted review
Reply from Vortexhaircare
Thank you for your update and for taking the time to share additional context.
We want to clarify one point regarding your earlier review. That review was removed by Trustpilot, not by our company, after it was flagged for containing information that Trustpilot determined to be misleading in light of the ongoing situation involving fraudulent third-party sellers impersonating our brand. We do not have the ability to remove reviews ourselves.
As noted in our correspondence with you, we are actively pursuing legal action against unauthorized sellers who have caused confusion around fulfillment, returns, and product authenticity. We have published a detailed article outlining this issue and how customers can identify legitimate Vortex Hair Care products here:
👉 https://vortexhaircare.com/blogs/news/vortexfrauds
We appreciate you acknowledging in your update that our support team was responsive and addressed your concerns once contact was re-established. We also understand how earlier communication delays impacted your trust, and we take that feedback seriously as we continue improving our support processes.
Regarding returns, our policy requires products to be sent to our designated processing center, where devices are professionally inspected, cleaned, sanitized, and restored to brand-new condition so they meet required FDA standards before being restocked. These procedures are what allow us to offer returns while maintaining safety and quality standards for all customers. We recognize that this process may not be the right choice for every customer, and we respect your decision to keep the items.
We remain committed to transparency, compliance, and supporting our customers as clearly and fairly as possible.
Best regards,
Ry
Vortex Hair Care
Fraud and Scam
This company is entirely fraudulent and engages in scamming. They refuse to honor returns. It has been six months since I initiated the return process, and they have stopped responding. A significant legal challenge is imminent for them. Avoid purchasing from them.
6 January 2025
Unprompted review
Reply from Vortexhaircare
We take claims like this seriously and would like to clarify an important point.
We are currently involved in ongoing legal action against fraudulent third-party companies impersonating Vortex Hair Care. Unfortunately, some customers have unknowingly purchased from these unauthorized sellers, which has caused confusion around returns, communication, and refunds. These sellers are not affiliated with us and do not follow our policies or customer service standards.
If your purchase was made through one of these impersonating companies, we are absolutely willing to assist and offer a refund, as the order would not have originated from Vortex Hair Care. We have published a detailed article explaining this situation, including how to identify legitimate Vortex purchases, here:
👉 https://vortexhaircare.com/blogs/news/vortexfrauds
For orders placed directly through our official website, returns are handled according to our published return policy, which requires the product to be returned to our designated processing center before a refund can be issued.
We encourage you to reach out to our support team directly so we can verify where the order was placed and help resolve this properly. Our intent has always been to operate transparently and protect customers from bad actors misusing our brand.
Best regards,
Ry
Vortex Hair Care
Still not refunded after months
I wrote a review in July, and they responded, so followed their instructions and I am still waiting for a responce it's nearly October.
Here was their response:
Thanks for reaching out. To help locate your return, could you please double-check that your carrier was given our correct warehouse address on the return label? Our system only receives packages that the carrier has marked “undeliverable” and sent back to us—if the address on the label was slightly off, the carrier may still be attempting delivery rather than returning it.
Because our Vortex Wands are high-value items, our warehouse holds any packages it receives until they’re officially scanned in as returned. If the carrier hasn’t reported a failed delivery and return in transit, we won’t see the package on our end.
Could you send us:
The full return address you used
The carrier name (USPS, UPS, FedEx, etc.) and tracking number
Any status notes from the carrier (e.g. “Delivery attempted,” “Incorrect address,” or “Return to sender”)
With that info, we can coordinate with the carrier and our warehouse to confirm receipt and get your refund processed right away.
Thank you,
— The Vortex HairCare Team
25 September 2025
Unprompted review
Reply from Vortexhaircare
Thank you for following up and for your patience.
As noted in our previous response, refunds can only be completed once a returned item is successfully received and scanned by our warehouse. Because Vortex Wands are high-value devices, our warehouse holds all inbound packages until they are officially logged as returned. If a carrier has not marked the package as delivered, undeliverable, or returned to sender, it will not yet appear in our system.
In this case, we requested additional details so we could coordinate directly with the carrier and our warehouse to locate the return. Without confirmation from the carrier or a completed return scan, we’re unable to proceed with a refund, as the product has not been confirmed as received.
We understand how frustrating this process can be, especially when delays occur with third-party carriers, and we remain willing to assist once the requested information is provided or the carrier updates the delivery status. Our intent has always been to resolve returns as quickly and fairly as possible within our policy.
Best regards,
Ry
Vortex Hair Care
I'm trying to start the return process
I'm trying to start the return process, but they won't even respond to my emails, and there is no phone number to contact them with. Even if they do respond, I have zero faith that they will actually refund my money, based on many other reviews. Save your money! This is clearly not a trustworthy company. I wish I had read the reviews before I ordered, but sometimes shopping while tired leads to bad decisions.
12/18/25 Response to Vortex Hair Care's reply: Is your official website vortexhaircare.com? That is the website I purchased from. I still have the emails from your company that show my purchase and the order number. You are lying!!
14 September 2025
Unprompted review
Reply from Vortexhaircare
We’re sorry to hear about your experience and would like to clarify an important point.
Based on the details shared, it appears this purchase was not made through Vortex Hair Care or our official website. Unfortunately, we are currently dealing with unauthorized third-party websites impersonating our brand, which has caused situations exactly like this. These sites are not affiliated with us, do not follow our policies, and do not have access to our customer support or refund systems.
We are actively pursuing legal action against these fraudulent sellers and have published a detailed article explaining the situation, including how to identify legitimate Vortex purchases and avoid impersonators:
👉 https://vortexhaircare.com/blogs/news/vortexfrauds
If your order was placed through one of these impersonating websites, we are absolutely willing to help guide you and offer a refund, as the purchase would not have originated from Vortex Hair Care.
For orders placed directly through our official website, we respond to all customer inquiries and process returns according to our published return policy. We encourage you to contact our support team directly so we can verify where the order was placed and assist you appropriately.
Our goal is to protect customers and ensure transparency, and we appreciate you bringing this to our attention.
Best regards,
Ry
Vortex Hair Care
BUYER BEWARE
This company is selling a product you can find on Ali Express for $70 at a price of $240+. When I tried to cancel the order before it was shipped, they told me it wasn’t possible (because the company doesn’t actually ship it, it’s a dropship item). They told me I could return it when I receive the item. I asked numerous times over a few weeks to explain the return process, to provide a label, and I got no response whatsoever. I continued asking how to return the item repeatedly with no reply. I am currently disputing the charge with my CC company. Absolute garbage company with some of the poorest customer service I’ve seen. Scam.
9 August 2025
Unprompted review
Reply from Vortexhaircare
We take allegations like this seriously and would like to clarify several important points.
Vortex Hair Care does not sell or resell products from AliExpress. Devices sold on AliExpress are unauthorized knockoffs that are not manufactured, tested, or approved by Vortex Hair Care and do not meet our safety or quality standards. These counterfeit products are part of an active legal case we are pursuing against third-party sellers impersonating our brand. We have published a detailed article explaining this issue and how customers can identify authentic Vortex products here:
👉 https://vortexhaircare.com/blogs/news/vortexfrauds
Regarding cancellation, our fulfillment process is automated to ensure fast shipping. In some cases, orders are processed by the warehouse shortly after placement, which can make cancellation impossible once packaging has begun. When this occurs, customers are directed to our return policy, which is disclosed prior to purchase.
For orders placed directly through our official website, returns are handled through our designated return authorization process. Returned devices must be received and inspected before a refund can be issued. We do not withhold refunds for legitimate returns that are successfully completed according to policy.
If your purchase was made through a third-party or impersonating website, we are absolutely willing to help and offer a refund, as the order would not have originated from Vortex Hair Care. We encourage you to contact our support team so we can verify where the order was placed and assist appropriately.
Our intent is to operate transparently, protect customers from unsafe counterfeit products, and provide support consistent with our published policies.
Best regards,
Ry
Vortex Hair Care
Complete scam
Complete scam! Ordered the comb close to 12 months ago. I received apologies emails and then they stopped. NEVER received one.
Save yourself the scam and the money! Unprofessional, did not follow through…so damn sad this happens. Any apology is to save face but they never deliver. Think about that…a customer matters at payment but never thereafter
23 August 2025
Unprompted review
Reply from Vortexhaircare
We take feedback like this seriously and would like to clarify the situation.
Based on the details provided, this order does not appear to have been placed through Vortex Hair Care or our official website. We fulfill orders quickly, and customers who purchase directly from us typically receive their orders within the same week once shipped. An order placed close to 12 months ago without delivery would not align with our fulfillment records or processes.
Unfortunately, we are currently dealing with unauthorized third-party sellers and counterfeit websites impersonating our brand, which has caused confusion for some customers. These sellers are not affiliated with us and do not follow our fulfillment or customer service standards.
That said, we genuinely want to help. We ask that you please reach out to our customer support team and provide your order number and the website where the purchase was made so we can verify the source of the order. If the purchase was made directly through Vortex Hair Care, we will happily send a replacement completely free of charge.
Our intent has always been to deliver promptly and support our customers beyond the point of purchase. We appreciate you bringing this to our attention and welcome the opportunity to resolve it properly.
Best regards,
Greg
Vortex Hair Care
DO NOT BUY!! SCAM COMPANY - AWFUL CUSTOMER SERVICE
DO NOT BUY!!! ITS A SCAM!!!
Bought this for my girlfriend and wasn't satisfied with the product. Our problem is not with the product, but the customer service provided afterwards when attempting to return.
I was provided an address in China, and after 2 months of liaising with customer service, they went silent and stopped responding to my emails. They had all the tracking information and still unable to provide me with any updates on how the refund was progressing. My return was eventually shipped back to me from China, as the address bounced back and nobody was willing to collect it from the postal office. Vortex would have been aware of its status had they followed the tracking information that I had provided them. They have effectively stolen nearly £250 of my money on this product due to their unwillingness to support customers when and enable them to execute a refund as they said would be possible. I have been attempting to return since January, after purchasing in December last year and no progress has been made. This is wholly unacceptable for a company who claims to want the best for its customers, clearly a scam and a front to get money off people and ghost. AVOID AVOID AVOID
13 May 2025
Unprompted review
ZERO stars!
This company is a scam! I ordered the product on January 27, 2025. I finally received the product on February 21, 2025. I indicated I wanted to cancel the order the day after I ordered it but was told it couldn't be cancelled at that point but I could return it within 90 days for a refund. I shipped the product back to Vortex on February 24, 2025. The company doesn't provide return shipping, so I paid for trackable shipping (~$50). The package cleared customs in China on March 10, 2025. I have not received a refund to date. I reach out every week - you can only contact them by email - and ask when to expect a refund and until a few weeks ago I was told to be patient. Since then, I have not had a response. This company is fraudulent! DO NOT PURCHASE ANYTHING FROM THEM!
17 April 2025
Unprompted review
Reply from Vortexhaircare
I’m very sorry you’ve had such a frustrating experience. Our genuine Vortex HairCare products ship directly from the U.S. and we do honor our 90-day refund policy as soon as we receive a tracked return.
I see said your package cleared customs on March 10th but does it show we received it on your tracking link?
Could you email your exact tracking number to the support team so we can locate it immediately and issue your refund. Also please make sure it says delivered on your end because we have systems in place that automatically refund customers once we receive the return.
Thank you for your patience, and please reach out directly if you have any other questions. We’re committed to making this right.
— The Vortex HairCare Team
This company is a scam
This company is a scam. I returned brand new product but had decided before it arrived that I didn't want it. So i followed the 90 day return policy, and returned the product with tracking a few weeks after it had arrived to me. The company required that I pay for the shipping back and they provided the tracking number back to China. The product has been sitting at customs in China for them to pick up for 4 months. I get blanket statements of 'we are working on it' when I check in. I've now opened a PayPal claim and hopefully they can help.
Update 4.25.25
In reply to the response below from 'Vortex hair'. To add further clarification. I did buy it from thier website directly. It did ship from a 'USA' address. The issues is when you ask to return the product within the return window, I was told to ship it to a Chinese address provided to me by their customer service person. The reply they have offered is absolutely not accurate and they truly are a scam. Don't be defrauded over $200. You will never get it back if you aren't happy with the product.
11 April 2025
Unprompted review
Reply from Vortexhaircare
Thank you for sharing your experience, and we are genuinely sorry to hear about the situation you encountered.
Unfortunately, we must clarify that your transaction was not with Vortex HairCare. There has been an ongoing issue with unauthorized sellers falsely advertising counterfeit "Vortex Wand" products through third-party marketplaces. These sellers are not affiliated with Vortex HairCare in any way.
In fact, fraudulent listings have previously appeared on platforms like Walmart and Amazon. These listings have since been taken down after we filed formal takedown requests to protect our customers and our brand.
Vortex HairCare products are only sold through our official website: vortexhaircare.com, and we ship exclusively from the United States — never from China.
If you would like assistance verifying your order or pursuing a claim against the fraudulent seller, please contact our support team directly at support@vortexhaircare.com. We are committed to helping customers who have been affected by these unauthorized sellers.
Thank you again for bringing awareness to this important issue. We will continue working to protect and educate our community
Don't Get Scammed: My Vortex Haircare Warning
Vortex Haircare is operating a fraudulent business with abysmal customer service. I placed an order on January 16, 2025, and despite their stated 10-business-day shipping policy for the USA, I never received it. After numerous emails, I received only generic, unhelpful responses. On February 25th, tracking indicated delivery to a parcel locker, but I never received the package. Further emails I sent to support@vortexhaircare, including one receiving this promise on March 25th:
"Hi Meleni,
Thank you for reaching out, and I truly apologize for the delay in receiving your order. I completely understand your frustration, and I’m so sorry for the inconvenience this has caused.
I will follow up with our management to investigate the situation and determine the best resolution for your order. We’ll work on this and ensure we provide you with an update as soon as possible.
Again, I’m truly sorry for the delay, and I appreciate your patience as we look into this. Please feel free to reach out if you have any other questions in the meantime.
Best regards,
Ry
Vortex Customer Support"
...have yielded no follow-up or resolution. I was charged for an undelivered product. Avoid Vortex Haircare at all cost.
25 February 2025
Unprompted review
Reply from Vortexhaircare
Hi Meleni,
Thank you for taking the time to share your experience — and we’re very sorry for the situation you've described.
After reviewing the tracking number you responded with (HHWFR5016147101YQ), we want to clarify that this shipment was not processed or fulfilled by Vortex HairCare. The tracking format indicates it was sent via an international courier we do not use, typically associated with third-party or overseas sellers. Our products ship exclusively from within the United States, and we use only verified domestic carriers.
Unfortunately, we’ve seen an increase in counterfeit sellers falsely using the "Vortex Wand" name, especially on marketplaces like amazon and walmart. These sellers are not affiliated with our brand in any way, and we understand how misleading and frustrating this can be for customers.
VortexHairCare products are currently only available through our official website at https://vortexhaircare.com. We encourage you to contact our team at support@vortexhaircare.com — we’re happy to assist you in verifying your order source and guiding you on how to report the transaction to PayPal or your payment provider.
We are actively working to remove fraudulent listings and protect customers like you. Thank you for bringing this to our attention and allowing us the opportunity to clear up the confusion
This is basically a scam.
This is basically a scam.
I returned my items after deciding it was not for me. A decision based upon unconfirmed science on this type of hair therapy and electrically stimulating other undesirable areas, like nerves, glands and neural receptors.
After returning the items (tracked) I have basically been ignored since November and still have not had my refund.
Avoid
31 March 2025
Unprompted review
Reply from Vortexhaircare
Thank you for bringing this situation to our attention, and we sincerely apologize for any frustration you've experienced.
At Vortex HairCare, we take customer satisfaction very seriously, and we want to ensure that every return and refund is processed properly. We would like to look into your case in full detail to make sure you receive the correct resolution.
Could you please send your return tracking number and order information directly to support@vortexhaircare.com ? Once we receive this, our management team will prioritize investigating your return status and ensure your refund is processed accordingly.
We appreciate your patience and the opportunity to make this right for you
ZERO stars It took over 45 days to…
ZERO stars It took over 45 days to arrive. In the meantime I kept emailing them saying I wanted to cancel and wanted my refund. They keep your money and you will never see it again, no matter what. Their customer service is AWFUL, only reply once a week saying to be patient that the product was on its way. Now that it arrived, I want to return.
They told me that they do NOT provide a shipping label and gave me an address in CHINA to ship back! A total SCAM stay away from it.
18 March 2025
Unprompted review
Reply from Vortexhaircare
Thank you for sharing your experience, and we’re truly sorry for the frustration you’ve encountered.
After reviewing your description, we want to clarify that Vortex HairCare only ships products domestically from within the United States. Unfortunately, there has been an increase in unauthorized sellers falsely using the Vortex HairCare name and shipping counterfeit products from overseas, including China. These sellers are not affiliated with us in any way.
To ensure that customers receive authentic products and proper support, Vortex HairCare products are currently only sold through our official website: https://vortexhaircare.com.
We would appreciate the opportunity to help verify your order and assist you. Please contact our team directly at support@vortexhaircare.com with your order details or tracking number, and we will prioritize your case.
It colors my hair but it smells like…
It colors my hair but it smells like medicine. I don't know why that smell is so strong and it stays like a medicated smell on my scalp and skin for a whole day but it does color. I would love it more if they could figure out how to not let it smell like a medicine cabinet.
13 February 2025
While it arrived later than expected it…
While it arrived later than expected it did eventually come. 3 pumps do not suffice for the entier head. Does it cover? Some of the greys on my head are covered which gives a feeling of rejuvenated color, so yes. However, the whiter hairs I have near the ears do not get completely covered and some of them turn blonde. On the other side is that my weak points are the same as when I use regular dye without any chemicals. Seems like that area can only be fully masked using strong chemicals. I would personally not buy this again but for someone who has a few greys and does not want to frequently visit the hairdresser, this is a great product.
6 February 2025
Buyers Beware
I ordered this product back on February 25, 2025. It was taking forever to receive it. My first initial impression of this company was that they are a scam. Because I was sending emails to their customer support team and was receiving slow responses, or none at all. I did a review on Trustpilot and immediately received a call from a guy name Jaylen who claimed to be the manager at Vortex. He explained to me why it was taking so long and even offered to give me “extras” like the hair serum for my inconvenience. He offered to keep track of the package. And when the package said it was delivered in their system, he updated me. He claimed the package was delivered on February 23 to my door. However I did not have it in my hands. I looked and looked and even knocked on doors and never found it. So Jaylen offered to not only send me another one, but he took the time to keep me updated when it was delivered. The package was delivered to my home this time as he promised. At first I’m thinking great customer service! However after finding out the original package was never delivered I do feel this company is skept.
Here’s the problem, the original package came from China. And upon customer service finally reaching out to me with a USPS number to track the original package, I did some further research. Come to find out the original package was NEVER DELIVERED. I confirmed this with the USPS number their customer support provided me.
I’m now stuck with a product I honestly no longer want. While Jaylen was trying to rectify the situation, the situation only appears worse. It’s the company that is fishy. Reviews that are only positives on their website. But when you come to Trustpilot you see people complaining about never receiving the product entirely, or receiving broken products. I haven’t even opened the package I received from Jaylen because at this point I want to return it for a full refund.
Another problem is they have you return the product to somewhere in HongKong. Lol And it’s YOUR responsibility if you want to return it.
I can’t say that this company is a scam. But BUYERS BEWARE. Please do your research on this company. And possibly go with another company that isn’t going to take you for your money and deliver broken or zero products.
25 February 2025
Unprompted review
Reply from Vortexhaircare
We are sorry for your frustration, but after reviewing your situation, it appears your transaction may have involved an unauthorized third-party seller using the Vortex HairCare brand without permission.
Our products are only available at vortexhaircare.com and ship domestically from the U.S.
We recommend contacting your payment provider to file a fraud claim and contacting our team at support@vortexhaircare.com for verification support.
Protecting our customers is our top priority.
DO NOT order from this company
DO NOT order from this company. THEY ARE SCAM ARTISTS. They claimed I received th product but it was not delivered to my address. The I reached out to them. They said they would look into it and either refund my money or send me the product again but then they GHOSTED me with multiple attempts to reach them. RUN as fast as you can and do not fall for tis SCAM
15 January 2025
Unprompted review
Reply from Vortexhaircare
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and lack of communication you’ve encountered.
We want to make this right for you. We would be happy to either refund your full purchase or send you a new Vortex Wand completely free of charge — whichever you prefer.
Please email support@vortexhaircare.com with your order information and reference this review. Our management team will prioritize your case immediately to ensure you receive the resolution you deserve.
Thank you again for bringing this to our attention, and we look forward to resolving this for you
Vortex Wand Never Received, No Answer from Vortex Customer Service
UPDATE: I emailed the company again on 04/29/25 as requested in their response below and have still not heard back from anyone at the company - today is 05/18/25. Also, my particular order was placed directly on the Vortex website and definitely did “ship” from China, not from the US.
Ordered a Vortex Wand bundle for $237 on 12/01/2024 and never received it. Inquired with Vortex about tracking on January 10, 2025 as I was only given a foreign tracking number which still did not show delivery. All of a sudden, the day after my request, the tracking magically updated to showing delivered on December 31st and was advised by Vortex representative, Karl, to check with my local USPS hub and neighbors. I called USPS and as they did not recognize or have the ability to track the foreign tracking # provided by Vortex, I requested the USPS tracking number and received that from Karl several days later. When I called my local USPS delivery hub with the USPS tracking #, they advised that the tracking # provided by the Vortex was not associated with my address, but a different address several miles away from me (same city and zip code)! I contacted Vortex again to alert them and obtain the correct USPS tracking number and that is when their customer servicer representative, Karl, stopped responding to my emails altogether (they don't have a phone number to call either). Very frustrating experience - no product, no support and no refund!
7 February 2025
Unprompted review
Reply from Vortexhaircare
We take delivery issues and customer service standards extremely seriously. We are also very concerned to hear that you were given incorrect or confusing tracking information, and that your emails did not receive the timely support you deserved.
Our Head of Customer Support, Ayra, is now personally reviewing cases like yours to ensure that no customer is left without proper follow-up or resolution.
We would like to immediately correct this situation. We are happy to either issue you a full refund or send a replacement Vortex Wand bundle free of charge, whichever you prefer.
Please reach out directly to support@vortexhaircare.com with your order information and reference this review, and we will prioritize your case for immediate resolution under Ayra’s supervision.
Ordered product in January
Ordered product in January, I never received it. I set up payments with Affirm who is now hounding me to pay them for a product that clearly shows via tracking that it was never received. Vortex is not responding to my requests for credit. I wish I had read the reviews on here first. This is awful. I don't want the product at this point. I need my account credited.
Tracking number: HHWFR5009189901YQ
21 February 2025
Unprompted review
Reply from Vortexhaircare
Thank you for taking the time to share your full experience — we’ve read it carefully, and we’re genuinely sorry for how frustrating this has been.
Based on the tracking number you shared (HHWFR5009189901YQ) and the mention of being billed through Affirm for a product you never received, it sounds like your order was unfortunately not placed through Vortex HairCare's official website. That tracking format is not one used by our fulfillment team, and our products do not ship from international carriers or include foreign logistics providers.
We understand how upsetting it is to feel ignored after reaching out for help, especially when you're being asked to pay for something that never arrived. That’s not acceptable — whether or not it came through us.
Please know that Vortex HairCare:
-Only sells through our official website: https://vortexhaircare.com
-Ships from verified U.S. warehouses
-Uses only trackable, domestic carriers
And has a dedicated customer support team, led by Ayra, who is now personally handling cases like this to help protect people from misleading third-party transactions
We would love the opportunity to help — not just to verify the origin of your order, but also to support you in resolving the Affirm billing issue if it was linked to a fraudulent purchase. Please reach out directly to support@vortexhaircare.com, reference this review, and include any screenshots or receipts you may have.
We know you didn’t ask to deal with this, and we’ll do everything we can to help you get closure — even if the purchase didn’t come through us.
Thank you again for bringing this forward. You’re helping others stay informed, and we respect that
I have emailed several times with no…
I have emailed several times with no response. I emailed them starting the day I received the hair wand to return it. Over a week has passed and not a word from them.
22 February 2025
Unprompted review
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