Excellent service by Abbie O'Brien....I ordered an e-voucher however a griend had already purchased a B & Q giftcard so my e-gift not required - i had a speedy response to my problem, resolved withou... See more
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I sent a message this morning requesting guidance within minutes I received a response which I acted upon . I was then able to sort out the problem and was so pleased. It was a pleasure to deal wit... See more
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Maisie did a fantastic job when I called her with a question about my Selfridges vouchers, which wasn’t that straightforward! She called around different departments to resolve my query and called me... See more
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I came across this Vex gift voucher in my Google wallet worried that it was out of date I went onto the website to redeem it I had to enter the voucher number but couldn't find the pin. I emailed them... See more
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Company details
About Voucher Express
Written by the company
At Voucher Express, we make gifting easy, fast and rewarding.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
Contact info
Metcalfe House, 23H Kirkgate, , HG4 1PB, RIPON, United Kingdom
- 0371 384 5931
- info@voucherexpress.co.uk
- voucherexpress.co.uk
4.9
Excellent
6k reviews
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Suzanne was excellent from start to…
Suzanne was excellent from start to finish and sorted the issue out within minutes.
She’s a credit to the company!
12 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the issue was resolved quickly and efficiently. We appreciate your positive feedback for Suzanne.
Kaye Tinsley Really quickly and kindly…
Kaye Tinsley Really quickly and kindly resolved my difficulty with gift voucher. Much appreciated!
12 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that your gift voucher issue was resolved quickly and kindly. We appreciate your positive feedback.
My very helpful customer service rep
My very helpful customer service rep, Kaye Tinsley, was quick to resolve my issue and I was happy with the outcome.
12 March 2026
Unprompted review
Reply from Voucher Express
We are happy to hear that your issue was quickly resolved, and you were pleased with the outcome. We appreciate your positive feedback.
Gold Star for Maisie
Absolutely first class service from Maisie at Customer Services. She went above and beyond to deal with my request and in super fast time. Excellent communication too!
11 March 2026
Unprompted review
Reply from Voucher Express
It's great to know our customer service exceeded your expectations.
Thank you for taking the time to leave a review.
Great customer service
Had great service from Kaye Tinsley who quickly sorted out a mistake I made with my order. Received my voucher the very next day. Thanks Kaye!
10 March 2026
Unprompted review
Reply from Voucher Express
We appreciate you taking the time to leave us such positive feedback.
Amazing customer service!
I got through really quickly and was greeted by the lovely Kaye Tinsley who resolved my issue within a matter of minutes! Absolutely wonderful customer service - thank you so much for your help.
11 March 2026
Unprompted review
Reply from Voucher Express
We are so happy to hear that your issue was resolved quickly. Thank you for letting us know about your experience.
Very helpful
I had a question about a voucher that I had received and Maisie was very helpful polite and efficient.
10 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback with us.
Maisie dealt with my query quickly and…
Maisie dealt with my query quickly and very efficiently!
11 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that your query was dealt with quickly and efficiently. Thank you for your positive feedback.
Very fast response and solution from…
Very fast response and solution from Abbie O'Brien. Great customer service
11 March 2026
Unprompted review
Reply from Voucher Express
We're happy that you received a fast response and solution.
Excellent customer services
I contacted customer services following an issue not being able to retrieve an eGift card. I spoke with Suzanne who was very helpful and quickly resolved the issue. The overall experience was excellent and I would highly recommend Voucher Express.
10 March 2026
Unprompted review
Reply from Voucher Express
We appreciate you sharing your experience. We're so glad the customer service team member was helpful and quickly resolved the eGift card issue. Thanks for the recommendation!
Kaye Tinsley made my experience GREAT…
Kaye Tinsley made my experience GREAT as she was so nice and very helpful and handled my problem with with expedience and had it solved in a VERY short time. Thank you to her! I am quite grateful for her helpful manner and knowledge.
B. Gilman
10 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the issue was resolved quickly and efficiently. We appreciate your positive feedback regarding the helpful service you received.
Customer service was excellent
Customer service was excellent! I couldn’t download my voucher so sent an inquiry. Kaye sorted it out just by one email reply! Very straight forward. She was very friendly and polite on the email. I definitely will buy again from John Lewis.
10 March 2026
Unprompted review
Reply from Voucher Express
We appreciate your positive feedback regarding the voucher issue and the helpful support you received.
Excellent service from Kaye Tinsley
Kaye Tinsley went out of her way to sort a delivery issue for me. Quick, efficient and extremely helpful. Many thanks indeed!
10 March 2026
Unprompted review
Reply from Voucher Express
We are so happy to hear that the delivery issue was resolved quickly and efficiently. We appreciate your positive feedback and thank you for sharing.
I contacted Kaye at Voucher express on…
I contacted Kaye at Voucher express on Thursday about an issue I had with my gift card. This is Monday and it has been resolved during the process Kaye kept me informed with what was happening , I never had to contact her. I can’t praise her highly enough. It would be nice to deal with someone like her all the time. She is so professional. Ian.
5 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the gift card issue was resolved so efficiently.
Kaye Tinsley was extremely helpful in…
Kaye Tinsley was extremely helpful in assisting with a voucher we purchase for a client that had deleted it by accident.
9 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that we could assist with the voucher issue. We appreciate you taking the time to share your positive experience with us!
Thankyou Kaye Tinsley
There was an error on my email at Christmas. I emailed To see if they could help thinking it would be a problem to sort and Kaye Tinsley had the problem dealt with within hours. I am extremely grateful to her. Thankyou so much Kaye.
9 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the email issue you experienced during Christmas was resolved so quickly. We appreciate you bringing this to our attention and are grateful for your positive feedback.
really helpful
Kaye Tinsley was really helpful, I needed an invoice for my voucher spend and it hadn't come through automatically like the others did but she was able to retrieve my order with limited information (it would have been on the email I didn't get of course) and has sorted my problem, great service
9 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that our service was helpful and your issue was sorted out quickly. We appreciate you taking the time to leave us this great feedback.
Easy to order and fantastic customer…
Easy to order and fantastic customer service from Maisie - I ordered vouchers for a hospitality gift where the buyer in charge of gifting the vouchers left the company - Maisie was able to explain my options within a few hours of emailing the query and we came to a solution which I am happy with.
6 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that ordering was easy and that our service was helpful. We appreciate your positive feedback and are glad we could find a solution that met your needs.
Resolved
Prompt, polite, resolve. Thank you Abby O'Brian. Much appreciated. Jane B.
9 March 2026
Unprompted review
Reply from Voucher Express
Thank you for your positive feedback; it means a lot to us.
emailed a query about my order
emailed a query about my order - had a response very quickly with a resolution.
great work Maisie, thank you
5 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that your query was resolved quickly. We appreciate you taking the time to leave us this great feedback.
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