Voviabags Reviews 73

Had to reach out about a return and honestly the support was really refreshing. They got back to me quickly, asked a few questions to understand the situation and offered a couple of different solutions which I didn't expect. Still sorting it out but I feel like I'm in good hands. Nice to deal with a company that actually communicates.

Ordered a few weeks ago and just received it, really pleased. The bag looks just like the photos and the craftsmanship is lovely. The unboxing felt thoughtful, little details like the dust bag and fragrance card made it feel like a proper luxury purchase. Asked a question before ordering and got a helpful reply within a few hours. Only minor thing was delivery took closer to two weeks but honestly no complaints.

Ordered in early March and it arrived within about ten days, faster than I expected. The bag is exactly as pictured, the woven detail is really beautiful in person. They included a little fragrance card in the packaging which was a nice surprise. Had one question about the strap and customer service got back to me the same day. Very happy with the whole experience.

Quite nervous about making an order and falling into a trap of conflicting reviews. But it came and I have none against it. Bag was very beautiful, good quality and had a proper dust bag.

Im in the process of trying to return a bag which I felt didn’t look as good in person. I have asked four time for the return address. First they asked for pictures of the bag, then they kept offering counter offers. I still haven’t received a return address from them. I would not recommend this company to anyone considering buying a bag with them

Very shady return policy.

The website shows a Netherlands return address, but when you try to return the item you are told to ship it to China at your own expense with possible customs fees.

I paid to return the bags anyway and the parcel has now been stuck in Chinese customs for over a month because the recipient must clear it (and apparently they haven't bothered).

Customer service keeps offering partial refunds instead of fixing the problem.

Also: the bags had a very strong unpleasant smell.

Scammers.
I did the wrong thing : ordered against the negative comments. My 70 euros were immediately withdrawn by this shitty scamming company. Never received any reimbursement while I have a written email stating that my refund will be processed.
DO NOT ORDER FROM THEM ! Friendly advice.

Lovely bag, I did worry after I ordered and checked the other reviews that I'd been scammed and/or that the positive reviews were bots, but I can confirm that they aren't haha. Bag is good quality, it came with a lovely soft dustbag. Delivery was a bit longer than I would've liked but no more than expected.

I unfortunately had to cancel my order, but I can not praise the customer services enough, their response was second to none, my wish wad dealt with promptly and a refund is on its way. Thank you Vovia I will definitely use you again

One star just because I can't put 0. I have ordered my bag on 13.02. The parcel has never left the origin center. After twenty days of me emailing them almost daily, I was told that the package had some issues and was returned. I had to push them again to get a new tracking code and now the bag is stuck somewhere with no updates since ten days. It is already one month I am waiting. The customer service is just an AI bot telling you that they understand your frustation. Completely usessul. Please don't buy from them

😭😭😭😭😭😭 VOVIA do not honor refund. They pretend to allow refund. Then gave you a wrong address that cannot be reached. And gave you a wrong phone number answered by an old lady. There is no way you can achieve a proper refund.

When I first received the bag because the hardware tone is more of a warm bronze, which i found lovely and it fits perfect to the bag. That said, after seeing it in person, the color actually gives it a softer, more vintage feel that pairs beautifully with the design.
The quality feels sturdy and well made, and the bag itself has a structured shape that holds up nicely. Shipping took around 9 days since it comes from overseas, but it arrived safely and well packaged.
Overall, it has a unique look and feels like a thoughtful piece once you style it.

I ordered my bag in February and it arrived within about two weeks, which felt very reasonable. The design was exactly what I had been searching for, clean, minimal, and true to the photos online.
When I first opened the package, it also included one of their VOVIA fragrance cards inside, which was such a thoughtful touch and made the whole unboxing feel a little more special.

I reached out to customer service with a few questions and received clear, transparent answers in 6 hours or so. Overall, I am really happy with both the style of the bag and the support behind it.

I’ve seen a few comments online calling the brand a scam, which honestly made me hesitant at first. But that has not been my experience at all.
I placed my order, received a confirmation right away, and my bag arrived within the expected time frame. The tracking updates worked and the package showed up safely. The quality and design matched what was shown online, and the bag feels thoughtfully made for everyday use. When I had a question, customer service replied clearly and professionally. Nothing about the process felt dishonest or misleading to me. From ordering to delivery, everything worked as it should.
Based on my experience, it feels like a legitimate brand offering nice pieces at an accessible price point if you ask me.

I want to share a more balanced and positive take on my experience.
The bag has a lightweight feel, which actually makes it really practical for everyday use. Once styled, the design looks chic and modern, very easy to pair with different outfits. The overall look is on trend and flattering in person.
Shipping is international, so it can take a little time, but my order arrived safely and well packaged. When I had questions, customer service responded and clarified the process, which I appreciated.
While expectations can vary from person to person, I think it is a stylish piece at an accessible price point, especially if you are looking for something fashionable and easy to wear.

Since the brand ships internationally, returns can involve overseas shipping, which is something to keep in mind when ordering. That said, the bag arrived safely and the overall design reflects a modern, on trend aesthetic. It feels like a heavy luxury piece, with the price tag of a cheap one. My friend also bought one and she was very happy with the purchase.

Unfortunately they scammed me.
I ordered a bag from them and after a few days i received a notification that the order was cancelled. They then told me that the transportation company sent it back to them because it exceeded the size. Until today i havent received a new tracking number or the money back.
They keep coming with new excuses or that the person repsonsable with this is on a leave etc
Scammers!!!! Please dont waste your money and energy

Absolutely worst experience ever and a SCAM of a company. I ordered a bag, it never showed up. I've been speaking with their support for over a month trying to get it sorted. They keep repeating themselves, telling no need to worry they are here to help. It's very clear they are NOT and are just taking peoples money, without ever giving them a product and stringing them along.

The tracking shows the bag was returned to the merchant on Jan 30. Since then, they continue to say once the bag returns back to us we can reship it. It's been with you for months.

Then, I try to warn people on their Instagram, reporting them and leaving comments on their posts and they continue to delete each of them so they can scam more people.

They also copy and paste their responses from ChatGPT, as I received multiple emails back from them that start with something like ""of course 🤍 here’s a clean, warm version you can send:""

The bag is horrible. It's not gold color hardware but brazzy bronze color.
It looks cheap and you can not return it as it is sent from China. This is a drop shipping SCAM company.

Beautifully designed, high-quality, and incredibly practical. My Vovia bag looks amazing and feels durable—perfect for everyday use. Definitely worth it!