Voya Financial Reviews 

Voya withdraws my monthly distribution from account on the last day of the month, but it is not transferred to my checking account until the 5th of the following month. Where is my money? Voya is sitting on it and earning interest for almost a week at my expense.

Requested to cash out of my 401K, Voya required that a PIN be mailed to me. Waited about 2 weeks and received no PIN through the mail. Inadvertantly requested a PIN be sent via email but they have my previous employers email, this request canceled the first request so had to start the process over entirely. So far, I have waited about 2 months and received no service to allow me to cash out of my 401K. I believe Voya's response is criminal and am considering hiring an attorney or filing a complaint with the BBB.

Terrible customer service. First off, I could not download my statement for over a month because their website was down for downloading statements and downloads section. Called about it, gaslit. Then asked if they can email it to me. They can't. So I ask ok what do we do then???? They said we can mail it out to me would tale 7 days. Fine, whatever sure. It's been OVER a month and nothing. Tried calling back mid month and they said they would mail it out to me once again. It never came. Voya has no idea what they are doing and their customer service has no clue what they are doing. No wonder the reviews are laughable and 1.4 stars are given to this god awful company.

Why did I get my HSA through this company if I knew their customer service was going to be this bad? Why do I have to wait for someone to call me to get my matter resolved when I have been dealing with it since December?

Worst company. God bless you and your money!

i had a savings account set up through work. The owner of the company sold to someone else and that program stopped. took me years to have them catagorize me as 100% vested (i was a 28 year employee). Then i wanted to rollover my account to another. That was like pulling teeth. The owner filled out all the necessary documents. i had 3461.00 to be rolled over. It never got done. Value is now 3058.00. Their inaction has cost me 400.00 that i will never see. DO NOT INVEST at Voya. your money becomes theirs and they will make it impossible to get it out.

Terrible website and phone representatives that can't answer a question without putting you on hold for 5 minutes.

HSA card denied when used at health visits, called 800#- card's active. Kudos to the 2 @Voya who helped on the phone (so 2 stars vs 1) but why does it take THREE BUSINESS DAYS to resolve? My account's associated with previous employer (!) from 2 years ago; no wonder I can't get anywhere on the phone (automated) nor create online account under current employer despite bi-weekly contributions. Very frustrating. Who's at fault for this? Current employer HR person missed a step or Voya?

They are just an awful company with the worst customer service. Very high fees. Avoid them.

My employer uses Voya for 401K and it is awful. They will take your money every week and when you try to take a loan they will not let you get one. Avoid this company.

Voya screwed up my retirement account and refuses to correct the problem. All the money I deposited into my retirement accout was supposed to be Roth already taxed dollars. They reported that most of my money was pretaxed dollars...now I will have to pay taxes on money that was already taxed. They are horrible! They refuse to correct the problem and I am on the hook for paying taxes twice on my money

Despite some people having bad experiences, I think it depends on who your agent is. The Voya office and agent I have, have been awesome. I’ve been working with them for the last 30 years. So people need to take that into consideration.

Company is withholding funds and not sending the document to the proper address after mentioning the correct address to mail document to.

Cecilia from customer service was of little assistance and was attempting to avoid assisting with a basic issue that needed further looking into.

After waiting for over 30 minutes on the phone waiting for an escalation, no manager or supervisor was reached.

Avoid this company. There customer service is awful. Horrible experience every single time I’ve called. I’m waiting for my HSA check distribution for almost 2 months. Today I was told that my check was resent 20 days ago and probably it got lost. What a joke!!! VOYA those are my money, not yours. I’m not borrowing anything from you just to be clear. I want my money due to medical expenses.

the errors on here costed me alot of things.. still waiting for a resolution i do hope i get a correspondence. wish ya'll can heap like me with kågévestº only one keeping the tempo when it comes to delivery of profits

My work uses Voya for flex and health savings accounts, and I have to say it is the worst company to deal with. FSA debit card is almost useless. I am always having to call them. They need receipts for everything and still decline when you send them in. It's better to not have a health savings account then to deal with Voya. Not worth the headache.

My employer recently switched to this company and I've had nothing but problems. I injured myself bad 2 months ago and needed money for bills so I don't get kicked out of my house, and to pay all my other bills. EVERY SINGLE thing that had to be done to get money has been a nightmare. Waiting periods of insane amounts of time, 7 days to approve my bank account, waiting period to approve and accept a transfer from another 401, THEN 12 days to be able to take a loan, then their Direct Deposit would probably have taken longer then mail I was told. THEY MAIL a check no matter how big it is through REGULAR MAIL with no tracking, not having to be signed for, NO FedEx, no overnight, nothing!
What craziness is this!? They promised a date I would get it, I paid $50 for an EXPEDITED process, (not mail, because they don't do that), and it still didn't get here! I called again for a refund for the expedited process and they said I wasn't charged for it.. I bet I know why! They mailed it 2 days ago and it should have been here yesterday! I am furious. I hope that employers who are considering this company, do not. If I could give -1,000 stars I would. DO BETTER!
The only good thing I can write is the representatives are very nice.

After reading all the reviews pertaining to 401k it aligns with our compliant. This is a horrible company and they do NOT want to give you your money. Its been over 3 weeks now and on our 4th call. It clearly appears they're using your money for as long as they can to invest for their profits. BE AWARE IF YOU HEAR YOUR COMPANY IS LOOKING TO MOVE TO VOYA.

Awful processing claims. Very slow. Waited 10 days was told to wait another 5 due to high claims. Maybe processed them quicker. Wish my employer would get a new company to deal with. Would never recommend this company to anyone.

AWFUL, RIP OFF!!!! Supposed to be helpful for the working people. What a lie. Don’t want to pay out. Have to be called continuously and do not return calls in a timely manner. Always getting information wrong. PATHETIC. LOTS OF EXCUSES as to why they got wrong info.