Voya Financial Reviews 

Complete waste of time calling this company. I was planning to rollover my previous employers retirement into this employers retirement which uses Voya and the representative had no means or measures of success. They were unable to share any history of rate of return. I have an advisor who is unable or unwilling to advise. Bottomline, I will stay with Merrill

Worse company to work with, very incompetent. I request transferred my 401 from this company and it’s over a month and I still have not received it. First they said they mail out the check I called after 3 weeks after and was told it was sent out they issue another check I waited over 2 weeks and did not receive the check I called 3rd time they said they was going to send via UPS and it would take 3 business days I called a 4 time and was told the sent out the 2nd a day before. Very deceitful company don’t trust them

I had a 401k retirement account with them from a former employer. I requested to withdraw from my 401k but I also needed to update my mailing address because I recently moved. They emailed me a form to request to change my address. Then they said that I needed a PIN number in order to request to withdraw my 401k. So I waited 2 weeks for snail mail to deliver my new PIN number and I never received it. After 3 weeks I called again and to my shock, they mailed me a check to my old address with my money!!!! They told me that I couldn’t request to withdraw from my 401k until I had my PIN number but they mailed a check anyway?! To my old address!!! These people are so dumb! Now I have to waste another 2-3 weeks! Thanks Voya now I can’t pay my bills!!!

I've been trying to claim a beneficiary account after my mother passed away. I sent the forms off and they replied they haven't received anything. Sent them off again, and they replied saying I checked a box which I did NOT check and I need to send in a new form. Complete and utter lies to keep my money. As if losing my mom wasn't hard enough. I cannot believe for the life of me that they are voted more ethical. Steer clear of this horrid company.

I was on medical leave and went through Voya Financial to pay my monthly premiums. Supposed to get a refund from them regarding my premiums. They mailed it out on April 4th, 2025, and it is now May 3rd, 2025. Where is my refund?

I would give this company a zero if I could never trust this company they are deceitful and told me something 25 years ago that’s not true that I would never need to fund my life insurance recently. I just received a bill for $1600 to be paid in two weeks otherwise my policy of 2526 years will lapse. I was a state employee and faithfully paid this policy for all those years. I couldn’t find anybody that spoke English all complaints go to outside America. I finally got someone to call me back from America two days later and she was no help never buy from this company. It is a rip off.

Voya transferred my mother's IRA annuity to Resolution life. When she tried to surrender the annuity, Resolution gave the wrong form, but I had to hunt down the assigned agent to get the correct form that is not available anywhere on their website or online. I get the correct form and Resolution's site keeps giving an error when I try to upload it. There is no one to contact. The form provided a Voya email address. I emailed it AND snail mailed it. The account is closed, but WHERE IS THE MONEY? This nonsense has cost us three months to execute a simple transaction. Our last experience when she requested an RMD they dragged their butts to cut the check. They make money off the float with no interest paid to the policy holder. Now, I am concerned that while they are dragging their butts again, the policy which is invested in the market took a down turn in value. The market was higher when the first request was mailed and emailed.

I have made over a dozen calls. Voya canceled my insurance over $1.77-even though I have auto draft. I started calling (almost weekly) in January and it is now April. I have the coverage yet they aren't charging me for it. As an employer, why would you want this company to manage your benefit billing

I will NEVER recommend this company or use them. I was automatically enrolled in the 401k retirement contribution even though I did not authorize this or receive any mail corresponding to this change. I only found out after my paycheck was shorter than before, and this is when I immediately called the VOYA financials number. The representative then walked me through that I couldn't remove myself but that I could change the contribution to 0% which was completed. The representative then notified me that I would be refunded the amount within 5-7 business days, which is not a problem I waited patiently I even waited an additional week for my refund, and to no avail. I called in A MONTH since they had removed the funds and low and behold the representative didn't input a document that was required to issue the refund check. Once she explained this to me I was then notified I would not be receiving the full amount that was taken from my check due to the change in the market. This is not my responsibility to confirm if a form was/wasn't submitted in its entirety yet getting penalized for someone's mistake. I requested to speak with a manager and then I was able to speak with Arthur who provided me with his direct line, he reassured me he would look into it and call me back. I gave him time and called for a follow-up today, when I went to call for an update the phone rang and then went busy I also confirmed with Arthur the number twice. I called the regular number where I spoke with Clarence which was not helpful whatsoever with the situation even when I told him the number was dial tone and that it must have not been a real number he shrugged it off. Clarence couldn't even transfer me to his extension which they did previously. This has been a HORRIBLE ordeal with Voya and I am not the only one, my sister is dealing with a nightmare switching over her funds from Voya to her employment 401K and they have given nothing but problems.

AVOID USING THIS COMPANY FOR INVESTMENTS ACCTS

Worst company ever! They will scam you out of money.

𝘚𝘊𝘈𝘔!!! 𝘐 𝘱𝘶𝘵 𝘢𝘭𝘭 𝘮𝘺 𝘵𝘳𝘶𝘴𝘵 𝘪𝘯 𝘵𝘩𝘪𝘴 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘧𝘰𝘳 𝘮𝘺 𝘤𝘰𝘮𝘱𝘦𝘯𝘴𝘢𝘵𝘪𝘰𝘯 𝘧𝘶𝘯𝘥 𝘱𝘢𝘺 𝘵𝘩𝘦𝘪𝘳 𝘴𝘪𝘵𝘦 𝘪𝘴 𝘸𝘰𝘳𝘴𝘵 𝘵𝘰 𝘯𝘢𝘷𝘪𝘨𝘢𝘵𝘦 𝘢𝘯𝘥 𝘵𝘩𝘦𝘺 𝘸𝘰𝘯'𝘵 𝘳𝘦𝘱𝘭𝘺 𝘮𝘺 𝘮𝘦𝘴𝘴𝘢𝘨𝘦 𝘵𝘩𝘦𝘯 𝘐 𝘧𝘰𝘶𝘯𝘥 𝘵𝘩𝘦 𝘯𝘢𝘮𝘦 𝘰𝘯 𝘮𝘺 𝘗𝘐𝘊𝘛𝘜𝘙𝘌 𝘢𝘯𝘥 𝘐 𝘨𝘰𝘵 𝘩𝘦𝘭𝘱 𝘸𝘪𝘵𝘩 𝘮𝘺 𝘳𝘦𝘧𝘶𝘯𝘥𝘪𝘯𝘨

DO NOT TRUST THIS COMPANY WITH YOUR MONEY. They will deny your claim/ reason for use/withdrawal and their challenge process is a joke. I essentially have a large sum of money stuck in a medical account that is now unusable. We tried to use it on visits to our pediatrician for our children and were denied. Don't risk using them for anything.

Simply awful. Is this company in business to collect money from your paycheck, make it impossible to use, so that is ultimately goes back to your employer? I lost thousands in my commuter expenses when I was downsized from full-time to contract. No way to recover. And -- for my FSA -- I go to pay my doctor's co-pay and the Voya Bank FSA MasterCard is NEVER accepted at in-network hospitals: NYU, Weill Cornell, etc. You have to pay with your own money, file a ton of paperwork and wait for a paper check to be mailed, if you do the paperwork correctly. Did I mention the customer service phones are answered overseas?

How can a company that handles something as important as your 401k be so difficult to deal with? They turn getting a hardship withdrawal into an entire ordeal that’s a headache to navigate, and God forbid if you change addresses because you can’t edit that directly on your profile. No, you have to go through your company’s HR department to make that happen. And then, even when you explain in plain detail that you need the money YOU EARNED to avoid an eviction, they tell you there’s nothing they can do despite having access to ample documentation proving you’re not trying to “scam” the company out of giving you YOUR money! It’s MY money! I earned that! Why are you giving me the rigamarole for money I earned?

If you’re wondering why there’s so many one-star reviews for this utterly worthless company, it’s because it’s a pile of bodies that could have avoided terrible situations if this company gave a shit about making anything vaguely user-friendly.

I depend on this company for my Deferred Compensation fund payments. Their website is totally infantile and difficult to navigate. Nobody ever, ever answers their contact phone number. Last year, they send me twelve (12!!) 1099 forms for tax purposes--one for each month!. And this year, the 1099-R for 2024 posted online is missing the first three months of 2024. I have spent the last two monnths trying to resolve this, to no avail. These people ate complete clowns. And i'm being polite.

Absolutely unethical business practices. Dirty tactics used to screw people out of claims. Arrogant agents that will try to threaten your job security when called out. Disgusting company, stay far, far away.

Hold your retirement hostage with no ability to transfer funds. Terrible service

Voya is terrible. Cannot set up your account through their app must use a browser. Use the browser now pin has expired and need to send new pin. this has been going on for 2 months and every time it is a different excuse why i can’t access my account. These people are theives.

Horrible customer service. Stay far away from this company if you can. Rude and arrogant agents

Worst company to deal with. I have interacted with them over 2 different matters over the past 2 years. One to setup a monthly distribution. This took me 2 months any multiple calls with them say I've never talked to them.

Now I'm trying to change my with holding and I'm going down the same rabbit hole with them saying they will notify me about status and I never hear from them. I'm on my third call now and they are impossible to deal with.