Voya Financial Reviews 

The 2nd time they didnt expedite my check and gave me a fake routing number, wasting my time and money. Then they give you the run around with no answers. Very sad from a once great company.

If I could give negative stars I would. Voya has been an absolute NIGHTMARE to try to work with. The answers you get, or required paperwork varies depending on who it is you speak with. I have submitted the SAME paperwork so many times and there is always something wrong - even when I fill it out over the phone WITH HELP. I have kept records of every fax/email I have sent and some are identical with different things on them that need addressed. It is absolutely a joke. I have been trying to handle my parent's estate for over a year - EVERY phone call, every interaction - there is something else that is required. It seems to me that they are simply trying to get out of paying the benefit. And it's not even a BIG benefit - I'd much rather NOT get it and still have my parents.

High account fees will eat up all gains in the account. Large fee to close my account, doubleing the published closing fee on their web site! I have my retirement contribution there for two years and I end up with less than I contributed. Still wainting for my account gets closed and funds transfer out. Sad.

I've paid for critical illness coverage and was denied because they said we waited more than a year to report it. We've been paying the premiums on time. They don't care. No appeals form. We have to write a letter suggesting an appeal. They won't send your case except through the mail. Everything in place is designed to take as long as humanly possible. Speaking to an actual person takes an hour sometimes. Dishonest to the core.

This has been the absolute worst experience in history. I am going through a complete hardship and I am unable to get a withdrawal because of paperwork that obviously states it’s a bill. The customer service has no human skills what so ever . They don’t be empathetic about your situation . Their rules are horrific and gives you major anxiety. I love fidelity with all my heart and hate Voya to my core.

I have been with Voya for more than 15 years and can attest to their utter incompetence. Voya manages a portion of the State of Oregon’s retirement plan as a contractor, so I have no choice about the investment; I have to leave a portion of my deferred compensation with Voya until I retire.

Their latest screw-up was sending me a check labeled “401k plan refund”. I don’t have a 401k with Voya and I have never received a refund check from Voya before. After finally connecting with a supervisor, he admitted that it was an error on their part – but I had to birddog this for two weeks to resolve THEIR error. He said I received someone else’s check!

Mistakes happen, and I get that – but here is the unsettling part: Voya wants to handle everything over the phone – and they can only call you – there is no mechanism for you to call them. I asked to correspond via email for recordkeeping’s sake…but the supervisor stuck with, “calls only; no email”. This is odd to the point of feeling “scammy”; especially for a financial services company.

During my second call back from the supervisor, I insisted that Voya send a written explanation of what transpired for my recordkeeping, and the supervisor reluctantly agreed to it. When I hung up, I knew that I was never going to receive that written explanation.

Voya has made a number of errors with my account over the years. The story above is just the most recent mistake, not the most serious…but let’s just leave it here for now. Plain and simple: Voya is not competent and not a safe place to park any funds, let alone your retirement dollars.

Oregon PERS uses them in their IAP program. Their web portal provides very minimal information, statements are not available on line and it is virtually impossible to find any help like customer support number or online chat at their portal. Since they have locked in a government account , they do not see any need to provide any kind of service to their customers.

In this case the Oregon OIC is failing its constituents, When they pick these investment firms , they should set a minimal standard regarding visibility/transperancy and customer support. Just a website thrown without any information is not sufficient.

My other retirement account at Fidelity provides stellar services. Whomever in OIC that chose this service needs to be fired .

After not finding my account information, I contacted Voya Financial many times to get information on my life insurance account, which is through my ex-wifes former employer. I have been paying on that account for many years through auto pay. They could not provide me with any account information, but constantly said they would get me that information. THEY NEVER DID, but they were sure to take my money every three months. I have taken drastic measures to deny payment to them.
DO NOT TRUST THIS COMPANY!

Recently had a representative help me settle a difficult and multi generational transaction. Yea these guys know what they are doing. The person I worked with was smart and laid back to work with

THIS IS ABSOLUTELY THE WORST COMPANY EVER!!! I have been waiting for over two weeks for my hardship check from my 401k. I figured something was up with this company after being told lie after lie and them constantly trying to blame the mail for delays, but after reading some of the other reviews I know for certain this company is holding their customers money and deliberately causing delays. I don’t know how they have not been sued yet. Company full of thrives. I will NEVER EVER deal with this company again.

I have been contacting voya for the last week and between that week.I had to call the company more than six different times regarding different incidents.Therefore, every single time that I call to let them know about my uploaded.Documents or my faxed documents?I get a different representative, of course.And every representative tells me different.The first one tells me that I need to send in the fax information with my application. The second representative told me that I did not need to do that.That I needed to just submit the plain receipt that needed to be accompanied by the application which I already had done online. It's very frustrating when you call the company and every single time they get you a different answer.

I am so frustrated with VOYA. I requested my money on 11/10 and they zeroed out my account in three days. The money is still missing and they are telling me will take 12 business days to get a new check. Unacceptable. The total time is over one month.

Terrible terrible company. Don’t recommend doing business with them.

Stuck in RMD hell every year. It is not the $ but the process to withdraw 457. Every year it takes weeks to complete. Contrast with Fidelity, Raymond James, Schwab. Under a minute each. Voya endlessly repeat requests, name, # etc even if voice recognition IDs me. Then I have to speak with rep to get RMD " request" ( today I have been thru 4 reps, it is still not downloading). Yes you can hit the online request box but it does zilch. Then you print or fax the form after signing to administrator who sends it to voya. Seems simple ? It is not . 142 minutes and counting today, about par over the years excluding dead tree USPS wait time. These folks have one foot in 1900's and one on 2000's . Over the past 5 years the longest portion of my tax calcs is always voya. Website is a mishmash of voya ads and disconnected menus. Awful, non intuitive. Worst I have ever seen.
VOYA program this : " REQUEST RMD" (send me form to esign) ----Transmit to Administrator on file for e sign--- generate payment and receipt.---- transmit to Feds. Done

Every step of the way there is some form of an issue dealing with this company.
They are always trying to sell you something before they try to help you.
Every communication takes 2-4 weeks to get any form of an answer

is there a zero rating ? 1 star is far too much. my 401k is administrated by Voya Financial. I opted for a self managed brokerage account offered thru Voya with Charles Schwab . The problem is Voya and Charles Schwab operate independently .....and they do not communicate. Charles Schwab has been a breeze to manage ....but Voya does not have immediate access to your self brokerage at Schwab. It's a nightmare if you need to withdraw funds ....I have had to get Schwab rep on three way with Voya just to prove liquidity of my funds.
Over a month ago Voya sent $ 17,000 to my Schwab account that wasn't mine. Schwab and I reported it. I should have just kept the money.
A completely disastrous experience. Customer service is clueless.

A freaking JOKE! My son got into an accident on a school bus so he immediately started going to a chiropractor. My claim was denied because they don’t cover chiropractic visits, which is a complete joke to me because usually when you get into an accident, that’s the first place you have to go. I’m so glad it’s open season at my job because I will not be getting Voya going forward. A complete JOKE!!

They took over the administration of the Minnesota Deferred Compensation from Empower in July. We should have received a quarterly statement for July through September. NOTHING. I believe they are either incompetent, or crooked. Maybe both!

Voya is the most frustrating company that I have had to deal with. Voya do everything in their power to avoid resolving your accident claim. If I was to enroll into insurance per my job again & VOYA is the insurance provider I would decline!!!!!I would rather choose coverage with an outside provider even if it cost more. After sustaining an injury. I thought VOYA would be sensitive to life change events. Speaking with VOYA customer services reps & supervisors is stressful, anxiety, and very upsetting. VOYA will give you a run for your money. 2 different supervisors provided 2 different answers to address my needs. Customer service reps the same!!!!! Out right ridiculous. Please ask your employer before you enroll if VOYA is the provider decline IMMEDITALLY or you will be going in circles chasing your own tail. I cannot even stand to hear this companies name. It's like using some type of off brand insurance. Requested for the claims examiner to reach out to me as of Monday Oct 21st. I have called them every day this week & customer service rep advised me the claim examiner closed out the call back task. Now that reset the 24-48 hrs that I initially put in the request. I am so drained by speaking with VOYA never ever again!!!!! My nephew just had me to help him with enrolling into insurance with his job VOYA was one the insurance carriers!! YES he declined. But he enrolled into 401k dental, medical (which is not voya) and dental. I WILL BE SURE NO FAMILY OR FRIENDS provide one red cent to this company.

Recently lost my job and sought to withdraw my retirement. Voya is being singularly uncooperative in returinng my money i will never involve myself with them again.