Voya Financial Reviews 

I’ve been with Voya since 2007, and up until recently, I always spoke highly of this company. I even recommended it to parents and friends, especially those with kids in sports, because I believed Voya truly cared about its customers. Unfortunately, after everything I’ve gone through these past few years, I can honestly say my trust in this company has been shaken.

Since 2017, I haven’t been properly paid for my x-ray claims — something that was clearly covered under the original plan I signed up for. I’ve provided every document, including my brochure that shows the coverage I was promised. Yet, instead of resolving the issue, I’ve been asked to jump through hoops, submit years of old paperwork, and even provide doctor’s notes from over five or six years ago. That’s unreasonable, especially when the itemized bills already list the x-rays.

Recently, I spoke with a supervisor named Ericson, who asked me to send in the top page of my brochure, as if I was trying to create fake paperwork. That made me feel disrespected and accused of fraud, when all I’ve done is stay loyal to this company and pay my premiums faithfully — the same amount I’ve been paying since 2007, even though newer plans cost much less today.

It feels like instead of helping long-term customers, Voya is trying to avoid paying legitimate claims by adding new requirements that never existed before. The fact that I’m being told to track down old hospital notes just to get what my plan already covers is not just frustrating — it’s wrong.

If this continues, I’ll no longer recommend anyone to sign up for Voya. I don’t want anyone else to go through what I’m going through right now — years of loyalty, only to be treated like they’re doing something wrong for simply asking to be paid fairly.

Horrible misinformed customer service. One person says pin numbers are the same another says that's not the case now I will be waiting 3 weeks just to access my account. Fidelity, Charles Schwab and One America are better options than Voya.

Customer service is a joke. One of their reps spent 3 minutes interrogating me about "who told you that" when I quoted her company's policies. Their website it trash from 1996. Their investment advice is terrible and pollyannish. And, if you ever want to move your money to another broker, be prepared to jump through hoops -- they don't like to let go of those asset management fees.

I hope they go bankrupt in the most painful way possible.

I took out a small 800 loan from my account with Voyager, and they send it to the IRS. Why I don’t know, they said I requested 100% go to the IRS. My wife passed away last week, and that money was to help with services. They could care less, and basically said sorry, anything else we can help you with.

They have no options to help me, and and said good luck!

Funds in a fully vested IRA retirement facility issues concerned too long a period of time to roll over to another institution. Forms were completed, approval was granted quickly. However, actual transfer of funds taking over 2 weeks. Dissapointing since interest rate decline in the new facility is imminent. I believe the process is, by design, intended to discourage folks from transferring funds to another institution.

Their lack of transparency caused alot of losses and it's so unfortunate how damaging this company has been.Having to put all my money on Zin𝖾nsis Investment as been so reliable and more productive for my friends and i.

I have been trying to settle my wife's estate for 9 months with Voya. At first they told me I was not beneficiary so could not start the process. I notified the company she worked for, but still kept receiving notices about hoe her retirement account was doing. I dropped off a copy of my wife's death certificate and they notified Voya. A month later I receive a packet telling me I am the beneficiary and need to fill out the forms. I fill them out and receive a notice a few weeks later they cannot read my SS number or banking information. I call them and they will not correct it over the phone so they send me another packet and I start over. Received a voice message today they just wanted to verify some information since I put down 2 different SS numbers. I called back. You have to enter a SS number to get to any part of the menu. It would not accept my wife's so I used mine then it emailed me a one time code to enter so I could continue. Finally get a live person and he does not have an account with my information. So I give him my wife's SS number and he pulls up the old information about not being able to read the information. I ask if we can fix it over the phone and he says no since the line is recording. The same line that I just gave my wife's information on. I told them to not contact me about this and to deal with the company she worked for. I then called them and explained all Voya had put me through. For context this is less than $2000 and per my wife's request it was to be donated back to the company she worked

Voya is operating in the dark ages. In order to change your address or name you have to fax...yes fax your request. Full portal access for international customers is limited. Want anything done you have to FAX your request. My recommendation is find another company and do a transfer. So so poor.

Rude, disrespectful customer care who are refusing to help me resolve my transit pass issue. I have been misinformed time and again and everybody's solution is to point fingers at each other. My employer needs to drop Voya like a bad habit

I left my company a few months ago and, unfortunately, had no choice but to rely on Voya for COBRA coverage for two measly months. That was two months too long. Let me just say: Voya is an absolute nightmare. They didn’t just mess up—they repeatedly and inexplicably canceled my coverage multiple times, leaving me uninsured without warning or explanation. Every time I called for help, I was met with clueless, undertrained staff who seemed shocked that phones even rang, much less how to resolve real issues.

Their customer service is not just bad—it’s actively hostile to logic and accountability. No one could tell me why my coverage was dropped, and no one seemed to care. Now, thanks to their incompetence, I’m chasing down doctors and providers begging them to resubmit denied claims—claims that should never have been denied in the first place.

If you have even the faintest option to use anything other than Voya, take it. Run, don’t walk. Choose literally any alternative unless you enjoy chaos, confusion, and costly medical headaches.

Can only log in to their site about 50% of the time - the other 50% I get a message saying:
"Access Denied" or just "Please Wait..." (which never goes away). 1000s of options for small employers. RUN AWAY! RUN AWAY!!!!!!

Place is terrible , 2 deaths in family had to go out of country my wife’s dad suddenly passed away , emergency flight same day for family of 4 after a week over there had to come back and go back again to finish burial expenses etc and fell behind on bills and can’t even get hardship withdraw draw draw they denied it 10x or more , place is terrible run away tell your employer to seek other options , over 5000 people in work place and half of them are complaining about Voya let that sink in . My advice stay away you been warned

It's typically a simple form to rollover a 401k, however, there site doesn't allow access to those forms. The site crashes or routes you a sales pitch to open a new Voya account. After contacting support (several times), it hasn't exactly gotten better. They charge significant fees to access money and had a slew of rules that I've never experienced. I've validated everything is correct and now I'm waiting (20 business days and counting) for a check. I'm not confident and have a feeling the "check will be lost" or something.

My mother had an annuity she paid cash into about 25 years ago a large sum of cash. Back then the Company was Equitable of Iowa. Later this company would be bought out a merged with Voya. Calling the Voya rep with our information on the annuity they tell us there is not account in moms name or SSN and the Acc# for the annuity does exist yet I am, looking at all the paper. Then they state will there is no really was of knowing anything about the account as those older records have been " purged" . They then ended our cal. So basically they are running of with my mother who is now 72 her saving she put away from my dad's passing 25 years ago and keeping all the money and interests.

If anyone knows a good lawyer hit me up>

I also work for HCA (saw another review) and the switch created some problems such as updating my withholdings and having no contributions for 5 pay periods. However, almost everyone at VOYA was kind, professional, and caring - and seemed to be doing their best to correct the situation. The issue was eventually resolved. A manager gave me her direct line to reach out if issue continued. The transition to VOYA was not the smoothest but, for me, has been corrected. This Trust Pilot Site has mostly negative reviews of not just VOYA but Fidelity, Schwab, and Vanguard - EVERYONE should be on top of their finances and monitor.

Not sure why HCA left the respected Fidelity with its financial fiduciaries to go with this *insurance company* VOYA but it was a huge mistake. I am beginning to think VOYA is completely incompetent with understanding 401k and Roth regulations and rules. This HCA switch to Voya happened this year - I increased my withholding percentage to hit my maximum this year. Since I elected to change my contributions - paycheck contributions went to ZERO for 10 weeks (5 pay periods) - I have little confidence that it will show up correctly in my next paycheck as promised. One VOYA employee told me she would see about making my contributions retroactive - is that a joke? Is VOYA deliberately making it difficult for us to maximize our benefits (employer match) or are they incompetent or both? Meanwhile, halfway through the year, I am waiting for my contributions to start (and keep getting told by VOYA "next paycheck or the one after") but my funds that did convert over from Fidelity are losing value plus VOYA is charging me management fees on top of that.
Not being able to contribute to my employer's sponsored retirement fund has serious tax and retirement and financial implications, and I cannot trust that my elected retirement contributions will be handled correctly any time soon. I also doubt that I can get the maximum benefit from my employer match. There are all kinds of bad reviews/complaints/SEC violations regarding VOYA online. This switch reflects badly on HCA.

I Requested my account to be closed and filled out all necessary forms. And 3rd partying authorization. After about 3 weeks I received a call to verify info, said it was complete and taken care of. A week later I received a confirmation letter that the check will be mailed within a few days. Five days later no check received. I called and was told the form had an error and to start all over again. Waste of 42 days.
Started all over 2 weeks ago, nothing from voya yet? Avoid them. Poor experience and terrible communication. Deal with a local company you can visit.

The company we work for has changed our 401k from Fidelity over to Voya. THIS IS A TERRIBLE COMPANY TO HAVE YOUR 401K WITH. The company tried to sell it that this was good for the company AND us. IT IS A JOKE TO EVEN SAY THAT. This was a bottom dollar decision for management within our company and nothing else. We are now being charged something like 1% for them to have our money and we have a monthly fee we also have to pay just to have the privilege of them having (and making money off of our money). The fees for what is offered is also a good deal higher than fidelity. If your company is changing you to this company, do anything and everything to get your money away from this company. If you are old enough to roll your money over, do it! If you are not, strongly suggest to talk with a different company to find other options for investing and only putting what your company matches into the AON Pep plans your company has bamboozled you to be forced to donate to this company.

I had my retirement set up and worked through a contractor with local state government. I have had so financial difficulties and health problems and due to this have been trying to withdraw funds from my 401k with Voya Financial. I initially tried to take money out back in February but had problems getting my pin.

The account now is less than a 3rd of what I put in, in February and still they are not helping me to get my money. I’ve delay with horrible and I empathetic responses from staff.

My health is further deteriorating and I have been in and out of the hospital. It took 4 months to update my address so I am not happy with this added stress to an already stressful situation.

Every time I call I get a different answer and to be called the most ethical company their seems like their should be some consistency across the board.

I’ve had people lie and say they were managers, yell at me and hang up. I haven’t always been the most pleasant to speak to due to my deteriorating health and keep getting the run around.

My patience has run out and moving forward I would not put any money into a Voya 401K account. The manager I spoke to today said her name was Michelle and when I said that to her, her response was good, don’t.

If that is how they treat their customers than I rather not engage with Voya because if I wanted to be treated badly and talked to any kind of way I’d choose that.

Customer service is key because without customers you have no job or company even to run.

Only associated because my employer enrolled me in a 401k. After opting out I got a letter by voya that I will be auto enrolled an additional 1% every year until that number is 15%. After calling to unenroll (again) and waiting 40 minutes of sporadically waiting on hold the customer service couldn’t find my account (you need an associated social to even get on the phone with them) so my social is recognized but my money is no where to be found? Absurd. Wouldn’t trust voya to break a 20 much less manage my retirement fund.