VPZ Reviews 

1 month on and still waiting for the vape devices ordered and paid for, no customer service, an absolute disgrace of a company.

I love going to the Newmarket store. Jas is always friendly, helpful and efficient. Have been using this store for several years and travel from a different town specifically to go here. If I want a new vape Jas is always able to find the perfect one, if I want a new flavour she can quickly find one right up my street and knows all the new flavours I might not have tried yet. Always a pleasure using this store, Jas is a credit to your company!

Bob is a fanny
Tara is the best sales rep i have ever had the pleasure of dealing with
Kidding on Bobs sound as feckk

excellent customer service with a great selection of juices. staff are amazing and there’s always some great offers on. Aliada served us today and very happy. Derby is the best store

Morven helped me today ! I got a faulty vape and she helped sort me out with a new one, was so polite and helpful! The only vpz store I love to visit, the staff are brilliant !

Alisha xx

Leighland was wonderfully helpful, listened to my confused questions, made me feel very welcome and found a vape exactly to my needs. The other employees were very friendly too. Id recommend this store to anyone.

Elliott is fantastic and always ever helpful, incredible chat and i always spend far too much here x

Toby is brilliant he helped me a little bit with my device he’s a great guy

used to be great, would make an order and receive 1-2 days later, in the last month or so, their online store just arent fulfilling orders. have been waiting well over a week, royal mail status is still 'waiting for dispatch' which essentially means VPZ arent fulfilling their orders. I'm not sure what the point of royal mail 24 is when you take 2 weeks to send them the parcel. As you will see, all recent reviews of the online service say the exact same thing - orders still havent come after weeks, or half the items are missing. VPZ offer good discounts so i hope they sort it out soon, otherwise im gone.

Jaylen is absolutely fantastic at serving us, has done for a long time, so pleasant and funny! That’s why we keep going back to this store.

The service was brilliant. Helped find an alternative cheaper product. The level of customer service was outstanding and was tailored around my needs and they ensured I was completely happy with what I was purchasing.

I had a great experience in the Swindon store - Dean served me and told me about the new device and sold me on it! And I will say he was right, the battery is incredible (only charged it once in a week!) and the flavour is great - exactly what Dean said. Extremely happy with my service, not only was he super friendly he also knew exactly what he was talking about.

Really friendly and affordable for the quality of items

Always a great time in the Stirling store. Jeylan is always on point with her recommendations!

No response to several emails ? Had to do a bank charge back , item recieved damaged and not useable..have now stopped ordering weekly oils and have gone elsewhere

Reiterated what a lot have said. Customer for several years Ordered £90 weeks ago. Only received half of my order. Emailed several times, left on hold on phone for more than half an hour TWICE with no reply.

In meantime I had generic email asking if had received my whole order?? (Apparently a known issue of them sending partial orders)

Appears warehouse have sent dozens (hundreds??) of orders half complete, rather than just admit they cannot fulfil/do not have stock and refund.

Managed to get refund via chargeback with bank. Closed account and finding new vape supplier.

VPZ have lost loyal customers, through trying to expand. Maybe you don’t need the bigger warehouse after all

Been coming here for 4 years never had a bad experience. The workers are always friendly, know what we want and give us 10/10 customer service.

I would 100% recommend this vape store !!

Great service, always helpful

Ordered a starter pack online When the package arrived it didn't contain the actual vape machine and only had 4 vape oils instead of 5. I have contacted them via email and their own message service. Not one reply telling what's happening. Very poor show.

Placed an online order in the efficient-looking website.
It’s many, many years since I’ve seen such breathtaking incompetence. The online experience with this “business” is absolutely laughable. I placed an order and paid for next day delivery. The email acknowledgement advised that the order had been processed and passed to the courier company for next day delivery. The courier website indicated that they’d been advised of a package but that they had yet to receive it. The package didn’t arrive so I contacted VPZ “support” and received a ‘your message has been logged and will be reviewed by our support staff’. Days passed and the courier website message remained unchanged while VPZ failed to respond to several further emails. I also tried the phone-line which gave either the recorded “all lines are busy” message or played music while I was placed in a queue. Thirteen days after placing the order, the items arrived. No explanation nor apology for the delay and lack of response to emails. The “company” had the gall to email asking me to confirm delivery. The complete indifference demonstrated by the staff will ensure that VPZ receives no further business from myself or any of my contacts. Deserve no stars but one given because the review wouldn't be accepted otherwise.