VSP Vision Care Reviews 90

Horrible company and non-customer service, even worse the scumbags that work there.

VSP uses to be good back in the days. Now they are just corrupted stealing from hard working folks. So I checked to make sure Costco is in the network. Yes they are: however, VSP only covers $70.00 for frames instead of the full amount of $130.00. What kind of crap is this? Just because Costco offers good prices for their members DOEST IT GIVE THE RIGHT TO VSP TO ONLY ALLOW 70.00?? If that’s the case, then I should get lover premium for ins. coverage!! VSP =Thieves thieves thieves!!!

NIGHTMARE I was told that I missed the deadline to enroll. A year later, I enrolled, I paid the premium, and I was informed the next day that I had been enrolled for a #$%^&! YEAR. For a year, I had the insurance that I needed. Their emails all read: do not reply. Their phone service is minimal, AND THEY ARE SO POORLY FUNDED THAT THEY CANNOT POSSIBLY CONTACT THEIR CLIENTS BY SNAIL MAIL!!!!!!! I HAD NO CONFIRMATION OF ENROLLMENT, NO ID CARDS ARE EVER SENT ???? HOW ARE THEY EVEN CONDUCTING BUSINESS? AS A SIDELINE DELT DENTAL????? NIGHTMARE

Used a outa network dr because I like to support local business. Between appoint 192.00 and new eye ware glasses 972.00. Made outa network claim they reimbursed me 180.00 total. This company is the worst . RUN AWAY AS FAST AS U CAN.

Inaccuracies on website on purpose. You can’t shop out of network even though website says you can file to do so. The place in network cost almost double for contacts and I hear the same for glasses. They make you pay for a full year of contacts in order to get that discount which is more expensive than paying elsewhere out of pocket. They don’t tell you the contact lenses benefit is wrapped into the eye exam. They tied us into a year contract but based on the laws in my state that’s not legal.
We called and canceled and requested reimbursement.

Unorganized they cannot pull up any information

TOTAL RIP OFF. Even if a company takes VSP they can still be OUT OF NETWORK. They don't stand behind their product. - RUN!!!

They charge for an entire year's worth of premiums even if you cancel before the year is up.

I just got this insurance a couple days ago and I haven’t even been able to get into my account even though I’ve put all my accurate information in there. I haven’t been able to get any help. I finally seem to get a grievance form filled out, but who knows if they’ll ever read it because the way they made me write it was definitely for AI to understand and not a person. “”Worst insurance company ever!!

no wonder cannot find their reviews! can we use a negative scale?
worst ever. If any option....use it.

VSP Vision Insurance has been an extremely frustrating experience and is one I would strongly recommend avoiding. The company makes it unnecessarily difficult for customers to manage or cancel their policies, repeatedly stating that cancellation is not allowed while failing to clearly explain policy terms upfront. Critical details about coverage, enrollment conditions, and cancellation timelines are not communicated transparently, leaving customers confused and feeling misled.
VSP also auto-enrolls customers without clear, informed consent, which creates significant stress and distrust. Compounding this issue, the online login system frequently does not work, preventing customers from accessing their accounts, reviewing policy details, or resolving issues independently.
Overall, the lack of transparency, forced policy retention, auto-enrollment practices, and unreliable online systems result in a highly stressful customer experience. Insurance should offer clarity and peace of mind, but it does the opposite. Avoid this insurance if you value your money, transparency, and customer respect.

worst compnay for the glass insurace. bad customer service and claim settelements

They are the WORST !! Cannot ever sign in, always saying wrong password, even a day after You got a new one ! Charge way to much. Can never get through to an operator or Rep without spending 25 minutes arguing with a stupid Robo Machine. Do not bother with this skam company.

I agree with everyone else, VSP insurance is awful, and the fact that AARP recommends it has me thinking that I can't trust AARP. I had VSP insurance for a year, but I haven't used it, and I found it almost impossible to cancel. I ended up on the phone for 3 hours and had to contact AARP in order to get a number that worked. I tried three different numbers, all in the VSP materials, but every number hung up on me. I am sure the difficulty in canceling is intentional. They get you on autopay, and then you can't cancel the insurance. As far as I am concerned that's fraud. Save your money, and look elsewhere.

such a scam.
doubles the price of a frame, then gives you a discount.
at the end you'll end up pay more or equal for the frame.

Telephone service non existent. Online is terrible. Calling and going through hoops and never getting a human and "due to high call volume we cannot take your call" or some such BS. I am going to call my state's insurance commission. They should be fined.

After retiring I took out VSP vision in Oct to go into effect in November. I madean appointment to get my eye checked and was told I had already used me benefits in Nov. I leave Va benefits where used in Kansas. And I have been getting notifications to set up my appointment ever since. This company is a scam they take your monthly payments but you get nothing

This company sucks. I pay them for insurance and they deny every claim. Moving on to a different company.

I could barely understand a word the customer service rep said, his accent was so thick! How is this service? I wanted to cancel my policy because I found I didn't need it. I got new glasses at an out-of-network store for less than my VSP benefits paid. But it was extremely difficult trying to communicate on the phone with someone I couldn't understand.

Do not sign up for VSP. They make it incredibly difficult and such a pain in the ass to cancel it it's not even worth it. Every VSP customer service rep speaks broken English (we're in America... come on people) and they always give you some kind of ass-backwards run around. Stay far away before you get roped into a contract for a year.