VULCAN Fitness  Reviews 

759
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the durable gym equipment, noting that everything feels extremely solid, well-made, and built to last. People also highlight that the staff provides incredible customer service, always taking the time to offer expert advice and help build the right home setup. Some reviewers were not happy with delivery wait times and occasional product issues, mentioning frustrating delays in receiving items or waiting weeks for replacement parts. Consumers noted that while support is generally responsive, sorting out faulty items or missing components could sometimes take longer than expected.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting the solid, well-built quality of... See more

Quality

Customers consistently note positive experiences with quality, expressing strong satisfaction with the sturdy... See more

Staff

Clients share satisfaction on staff, highlighting their quick response times, friendly demeanor, and constant... See more

Customer service

Customers had great satisfaction with customer service, frequently praising quick response times and helpful... See more

Service

Users describe positive interactions with service, highlighting great products and friendly support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a 5 piece set of cable handles. Quality seems good and some price discounting provided. Thats said, the Vevor and Verve products remain cheaper, are equivalent, and provide a carabiner for ea... See more

Company replied

Rated 5 out of 5 stars

Dhil and the team were super accomodating with providing quotes and information for my home gym to help me land on the right setup. Once we did the equipment was ready for collection within 2 days... See more

Company replied

Rated 5 out of 5 stars

Couldn’t be happier or more impressed with Vulcan. Dhil and Justin were both awesome to deal with, they were quick to respond to texts, and very helpful with organising delivery & installation. Inst... See more

Rated 5 out of 5 stars

I am extremely happy with my adjustable dumbbells and weight table. Everything was delivered so well considering how heavy these items were. The quality of the product exceeds my expectations. I will... See more


Company details

  1. Exercise Equipment Shop
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Shop

About VULCAN Fitness

Written by the company

We are an Australian owned and operated small business that’s run by two best mates and fitness enthusiasts. Our goal is simple – to enable as many Australians as possible to access high quality home and commercial fitness equipment at an affordable price and achieve their fitness goals. Since starting the business in 2020, over 10 thousand Australians have entrusted us to do just that.

GENIUNE SERVICE | PERFORMANCE | AFFORDABILITY

GENIUNE SERVICE. As a small business, when you send us a message it will more often than not be answered by one of our owners, Dhil (+61 404 969 244) or Justin (+61 438 780 280). There is no BS calling of 1300 numbers and waiting on hold, simply send us a text or call us and we will be with you right away.

PERFORMANCE. Our number 1 priority is to provide you with quality equipment that you will love to train with and will last a lifetime. From beginners just setting out on your training journey, to elite athletes pushing for that highest percentile, our range of equipment will allow you to beat your best

Safety is a fundamental pillar of our business, and informs all our engineering and product development. The last thing you want is a flimsy bench giving way during your bench press, or a dodgy weld compromising the safety of your rack. We rigorously vet all our manufacturers and uphold strong QA procedures to ensure our products meet stringent safety standards. We also clearly set out maximum load limits for all our products on the product information page so you can feel comfortable loading up for that new PB!

Our manufacturers also supply to some of the biggest and most reputable fitness equipment companies worldwide – so you can be assured that the build quality of our products is up there with the best.

AFFORDABILITY. At VULCAN, we truly believe that our products represent the best value for money in the market. While there may be cheaper options available, when it comes to gym equipment, we are in the camp that cheap is almost always more expensive. While it might save you upfront to go with the cheapest equipment on the market, it will cost you more in the long run when you inevitably need to upgrade. Plus it will save you the worry of your equipment failing when going for that PB.

We can offer these cheaper prices for several different reasons:

  • A lot of our advertising comes free from you, our customers! We love displaying your setups, both big and small. We don’t have big advertising budgets for large fancy shoots - and we pass these savings on to you!

  • Most of the daily tasks are completed by the owners themselves Dhil & Justin)! From helping our customers, responding to customer emails, and communicating with our delivery partners to find the cheapest shipping rate available.

  • Clever internal processes to reduce warehousing, shipping, and stockholding costs.
  • 90 Day Love It Or Leave It Policy

    Risk Free 90 day love it or leave it return policy

    We are so confident that you will love our products we offer a 90 love it or leave it policy. Try any of our products in your own home or facility for 3 months, and if you don't love it contact us to organise a return. Once we have received the items we will provide you with a full refund. Please note that we do not refund shipping costs. Our 90-day risk-free return policy does not apply to commercial rubber flooring. Due to the nature of flooring products (custom cuts, installation variables, and handling requirements), all sales of commercial rubber flooring are final and cannot be returned or refunded unless the product is faulty or damaged on arrival.

    Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    759 reviews

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    Asks customers to review

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    Replied to 100% of negative reviews

    Typically replies within 48 hours

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    4.9

    All reviews

    (759)

    98 reviews in the last 12 months

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    Rated 5 out of 5 stars

    Functional Trainer

    Couldn’t be happier or more impressed with Vulcan. Dhil and Justin were both awesome to deal with, they were quick to respond to texts, and very helpful with organising delivery & installation. Installation was quick, and took all rubbish away too. As far as the trainer goes, I’m seriously impressed. Cables all run smoothly, quality of everything is great and all looks sleek and tidy.
    Thanks again guys, will definitely order from you again in the future.

    7 September 2025
    Rated 5 out of 5 stars

    5 piece set of cable handles

    I bought a 5 piece set of cable handles. Quality seems good and some price discounting provided. Thats said, the Vevor and Verve products remain cheaper, are equivalent, and provide a carabiner for each handle. Vulcan provides just 1 carabiner for 5 handle set. When i questioned this, their advice was to just swap out the carabiner between handles. A bit disappointing. On further discussion with Dhil, he has offered to send me a further 4 carabiners as an added bonus. Thankyou Dhil, much appreciated, John

    18 November 2025
    Unprompted review
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi John,

    Thanks for the honest feedback - we really do appreciate you taking the time to share it.

    We completely understand your point about the carabiners. Our 5-piece handle set does include 1 carabiner, which is stated on the product page, but we can see how having one for each handle would be more convenient for some setups.

    We’re always looking for ways to improve, so feedback like this genuinely helps. In the meantime, we’re more than happy to send you four additional carabiners at no cost to make your experience smoother. Just reach out to our support team and we’ll organise it right away.

    Thanks again for the review and for choosing VULCAN.

    Kind Regards,
    Dhil & Justin
    Team Vulcan

    Rated 5 out of 5 stars

    Fantastic service!

    Fantastic service!
    I messaged Vulcan Fitness yesterday about setting up a functional trainer system for our home gym, and they replied straight away. They were incredibly helpful — taking the time to recommend what would fit perfectly in our space and suit our needs. All my questions were answered clearly and quickly. Excellent customer service from start to finish! Would definitely recommend Vulcan Fitness to anyone setting up a home gym.

    4 November 2025
    Rated 5 out of 5 stars

    quality bit of gear and dillon great …

    quality bit of gear and dillon great fella to deal with 👍

    4 October 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Lash,

    Thanks so much for the great review! Love hearing that you’re happy with the gear!

    If you ever need anything or want help expanding your setup, we’re always here to help.

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Quick delivery and solid gear

    Quick and efficient service when ordering through these guys. Their equipment is consistently solid and sturdy. Recommended!

    4 August 2025
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    Reply from VULCAN Fitness

    Hi Steve,

    Really appreciate the great feedback! We’re stoked to hear your order arrived quickly and that the equipment is delivering exactly what you expected - solid and sturdy. That’s what we aim for with every setup. 💪

    If there’s ever anything you need, we’re just a message away. Enjoy the training!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Compact Powerhouse: Perfect Quality and Design

    This gym set is fantastic! It's incredibly compact for the space, yet the overall quality is perfect for a serious workout. 5 STARS

    8 September 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Jovz,

    Thank you so much for the awesome review! We designed this setup to deliver full-strength performance without taking over your space, so it’s great to hear it’s exactly what you were looking for. 🙌

    If you ever have questions or want help planning your next upgrade, our team is always here to help. Enjoy smashing those home workouts! 💪

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Great experience with Vulcan Fitness

    Great experience with Vulcan Fitness. The team were easy to deal with, delivery was quick, and the equipment quality is top-notch. Everything feels really solid and well made. Would definitely recommend to anyone building a home or garage gym!

    21 October 2025
    Unprompted review
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Harry,

    Thanks so much for your awesome feedback! We're really glad to hear you had a great experience and are loving the quality of the gear. Appreciate the recommendation and support!

    Best Regards,
    Dhil & Justin.

    Rated 5 out of 5 stars

    Really happy with my order from Vulcan…

    Really happy with my order from Vulcan Fitness. The gear is solid and great quality, and the setup looks awesome in my home gym. The team were friendly and helped me out quickly with any questions. Would definitely buy from them again.

    21 October 2025
    Unprompted review
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Abi,
    Thanks so much for your kind words! We're really glad to hear you’re loving your setup and had a great experience with our team. Appreciate the support and hope you enjoy the new gear!

    Best Regards,
    Dhil & Justin.

    Rated 5 out of 5 stars

    Extension dumbbell kit. Thumbs up

    Great item! High quality and durable. Stoked to have the dumbbell extension kit added to the home gym.

    20 October 2025
    Unprompted review
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi M

    Justin here, one of the owners of Vulcan. I have reviewed your email correspondence with us, and we are genuinely sorry for your experience. We have dropped the ball on our communication with you.

    Your order has been fully refunded, and we’ll still be sending your product at no cost as an apology for the inconvenience.

    This experience is not the norm for us, we pride ourselves on being responsive, transparent and reliable (which we hope is reflected by the majority of our other reviews). We have already put in place new measures with the customer service team to ensure that these issues surrounding ETA's do not happen again.

    As I mentioned in my email to you, please reach out if there is anything further we can do to make it up to you.

    Kind regards
    Justin

    Rated 5 out of 5 stars

    Great customer service and high quality stiff

    I came in the store 15 minutes before they close, to buy rubber matts and some dumbbells. They took the time to assist me, explaining the different options etc. And provided me with a discount, without me having to ask for it.
    Equipment is very high quality too, unfortunately they didn’t have the bench with a leg attachment yet, and I was too impatient to wait for it. Really great service overall. Will come back to purchase other free weights and a power rack once I have the space!

    1 October 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Wanda,

    Thanks so much for visiting and for the lovely review! We’re really glad you had a great experience in-store and that you’re enjoying the quality of the equipment. We’ll have more benches with leg attachments arriving soon - can’t wait to help you build your full setup when the time comes!

    Best Regards,
    Dhil & Justin.

    Rated 5 out of 5 stars

    Repeat purchase

    Repeat purchase, easy and affordable process.

    7 October 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Mr Catalano,
    Thanks so much for your continued support! We're really glad to hear the process was easy and affordable for you.

    Best Regards,
    Dhil & Justin.

    Rated 5 out of 5 stars

    Great products

    Great products, and always amazing service

    2 October 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Andrew,

    Thanks so much for the kind words! We're really glad to hear you’re happy with the products and service. Appreciate your support.

    Best Regards,
    Dhil & Justin.

    Rated 5 out of 5 stars

    Awesome company

    Competitive pricing and shipping rates (even to regional Tasmania) and great quality products.

    My plates/barbell see regular punishment with no sign of letting up yet!

    11 April 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Michael,

    Thanks so much for the awesome feedback! We’re glad to hear your plates and barbell are holding up strong under regular use - that’s exactly what we aim for. Appreciate you highlighting our shipping and pricing too, even all the way out to Tassie!

    Best Regards,
    Dhil & Justin

    Rated 2 out of 5 stars

    The stationery erg bike is not of commerical standard.

    The stationery erg bike is small and clunky when pedalling. It is definitely not commercial standard and for the price I would by either an Arrow or Concept one.
    Note whilst there ply metric boxes are solid to land on they are also extremely heavy. Not as light as large plyo boxes.

    3 July 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Roger,

    Thanks for your feedback and for taking the time to leave a review.

    We’d really like to understand more about your experience with the Aero Max Bike Machine. This model is designed as a heavy-duty unit and we supply it to a number of commercial gyms, so I’d appreciate if you could clarify what you mean by the bike feeling “small” and “clunky.” That way, we can investigate further and see how best we can improve your experience.

    Regarding the plyometric boxes - we designed them to be extremely solid and stable for safety, which can make them heavier compared to other options. We completely understand your point and will look into ways we can improve usability while keeping the durability and safety intact.

    We take reviews very seriously, and your feedback helps us get better. If you’d like, please reach out to us directly at support@vulcanfitness.com.au
    so we can assist you further.

    Best Regards,
    Dhil & Justin
    Team Vulcan

    Rated 5 out of 5 stars

    Quality product & Service

    If it's quality product and even better quality service, then this is your go to.

    5 September 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Paul,

    Thanks for the kind words and for being a returning customer! We’re really glad the team could help and that you’re happy with your experience again. Looking forward to supporting your next setup!

    Best Regards,
    Dhil & Justin

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