VULCAN Fitness  Reviews 

759
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the durable gym equipment, noting that everything feels extremely solid, well-made, and built to last. People also highlight that the staff provides incredible customer service, always taking the time to offer expert advice and help build the right home setup. Some reviewers were not happy with delivery wait times and occasional product issues, mentioning frustrating delays in receiving items or waiting weeks for replacement parts. Consumers noted that while support is generally responsive, sorting out faulty items or missing components could sometimes take longer than expected.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting the solid, well-built quality of... See more

Quality

Customers consistently note positive experiences with quality, expressing strong satisfaction with the sturdy... See more

Staff

Clients share satisfaction on staff, highlighting their quick response times, friendly demeanor, and constant... See more

Customer service

Customers had great satisfaction with customer service, frequently praising quick response times and helpful... See more

Service

Users describe positive interactions with service, highlighting great products and friendly support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a 5 piece set of cable handles. Quality seems good and some price discounting provided. Thats said, the Vevor and Verve products remain cheaper, are equivalent, and provide a carabiner for ea... See more

Company replied

Rated 5 out of 5 stars

Dhil and the team were super accomodating with providing quotes and information for my home gym to help me land on the right setup. Once we did the equipment was ready for collection within 2 days... See more

Company replied

Rated 5 out of 5 stars

Couldn’t be happier or more impressed with Vulcan. Dhil and Justin were both awesome to deal with, they were quick to respond to texts, and very helpful with organising delivery & installation. Inst... See more

Rated 5 out of 5 stars

I am extremely happy with my adjustable dumbbells and weight table. Everything was delivered so well considering how heavy these items were. The quality of the product exceeds my expectations. I will... See more


Company details

  1. Exercise Equipment Shop
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Shop

About VULCAN Fitness

Written by the company

We are an Australian owned and operated small business that’s run by two best mates and fitness enthusiasts. Our goal is simple – to enable as many Australians as possible to access high quality home and commercial fitness equipment at an affordable price and achieve their fitness goals. Since starting the business in 2020, over 10 thousand Australians have entrusted us to do just that.

GENIUNE SERVICE | PERFORMANCE | AFFORDABILITY

GENIUNE SERVICE. As a small business, when you send us a message it will more often than not be answered by one of our owners, Dhil (+61 404 969 244) or Justin (+61 438 780 280). There is no BS calling of 1300 numbers and waiting on hold, simply send us a text or call us and we will be with you right away.

PERFORMANCE. Our number 1 priority is to provide you with quality equipment that you will love to train with and will last a lifetime. From beginners just setting out on your training journey, to elite athletes pushing for that highest percentile, our range of equipment will allow you to beat your best

Safety is a fundamental pillar of our business, and informs all our engineering and product development. The last thing you want is a flimsy bench giving way during your bench press, or a dodgy weld compromising the safety of your rack. We rigorously vet all our manufacturers and uphold strong QA procedures to ensure our products meet stringent safety standards. We also clearly set out maximum load limits for all our products on the product information page so you can feel comfortable loading up for that new PB!

Our manufacturers also supply to some of the biggest and most reputable fitness equipment companies worldwide – so you can be assured that the build quality of our products is up there with the best.

AFFORDABILITY. At VULCAN, we truly believe that our products represent the best value for money in the market. While there may be cheaper options available, when it comes to gym equipment, we are in the camp that cheap is almost always more expensive. While it might save you upfront to go with the cheapest equipment on the market, it will cost you more in the long run when you inevitably need to upgrade. Plus it will save you the worry of your equipment failing when going for that PB.

We can offer these cheaper prices for several different reasons:

  • A lot of our advertising comes free from you, our customers! We love displaying your setups, both big and small. We don’t have big advertising budgets for large fancy shoots - and we pass these savings on to you!

  • Most of the daily tasks are completed by the owners themselves Dhil & Justin)! From helping our customers, responding to customer emails, and communicating with our delivery partners to find the cheapest shipping rate available.

  • Clever internal processes to reduce warehousing, shipping, and stockholding costs.
  • 90 Day Love It Or Leave It Policy

    Risk Free 90 day love it or leave it return policy

    We are so confident that you will love our products we offer a 90 love it or leave it policy. Try any of our products in your own home or facility for 3 months, and if you don't love it contact us to organise a return. Once we have received the items we will provide you with a full refund. Please note that we do not refund shipping costs. Our 90-day risk-free return policy does not apply to commercial rubber flooring. Due to the nature of flooring products (custom cuts, installation variables, and handling requirements), all sales of commercial rubber flooring are final and cannot be returned or refunded unless the product is faulty or damaged on arrival.

    Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    759 reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.9

    All reviews

    (759)

    98 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    So far so good

    So far so good. The buying process/experience was great. I will leave another review when I have collected and installed all the gear.

    2 September 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi David,

    Thanks for sharing your experience so far! We’re glad the buying process was smooth and look forward to hearing your thoughts once everything’s collected and set up. Hope you enjoy the gear!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Top-Quality Gym Gear & Outstanding Service

    I recently purchased bumper plates, a barbell, and Olympic tri-grip plates from Vulcan Fitness, and I couldn’t be happier with the quality. The weights feel solid, well-made, and a step above what I’ve seen from other suppliers. You can really tell they don’t cut corners on materials, the plates have a great finish and the barbell feels fantastic to train with.
    On top of that, their customer service has been excellent. Even when there was a delivery hiccup (which was outside their control), Dhil was quick to respond, kept me updated, and even worked out a great deal on my next purchase. That level of care made a big difference and showed how much they value their customers.
    Overall, I’m really glad I chose Vulcan Fitness for building my home gym. The gear is top-notch, and the support is just as strong. Highly recommend!

    1 September 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Nimble,

    Really appreciate the detailed feedback! We’re stoked to hear you’re enjoying the bumper plates, barbell, and tri-grip plates, and that the quality is standing out for you. Thanks also for mentioning our service - we’ll always do our best to keep you updated and looked after, even if hiccups come up.

    We’re glad you chose VULCAN for your home gym and can’t wait to support you on your training journey!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    customer service was great

    customer service was great and the team were happy to help get the correct product to suit our needs

    1 September 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Daniel,

    Thanks for the great feedback! We’re glad the team could help you find the right product to suit your needs. Appreciate you choosing VULCAN and we look forward to supporting you again in the future.

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Awesome Company and Service…

    Just purchased a Leg extension machine from Vulcan Fitness and could not be happier with the product and the after sales support and service.

    27 August 2025
    Unprompted review
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Glenn,

    Thanks for the awesome feedback! We’re really glad to hear you’re enjoying the leg extension machine and that our after-sales support has made a difference. Appreciate you choosing VULCAN and we look forward to helping with your future training needs!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Great response time to my questions and…

    Great response time to my questions and super helpful with ordering

    6 August 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Dean,

    Thanks for the feedback! We’re glad we could respond quickly and make the ordering process smooth for you. Appreciate you choosing VULCAN and we’re here if you need anything else.

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Unmatched equipment and customer service

    The customer service and quality is unmatched! The team is easy to talk to and quick to check something out, I was asking specifics regarding the space and budget I had to set up my home gym, and they were so patient & helped talked me through everything. Now I’ve got the sickest setup ever. Will definitely be coming back!

    20 June 2025
    Unprompted review
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Emily,

    Thank you so much for your awesome review! We're stoked to hear you're loving your new setup - it was a pleasure working with you to bring your home gym vision to life. If you ever need anything else or want to upgrade down the line, we're just a message away.

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Vulcan Fitness

    Amazing staff and delivery times. Equipment is all high quality

    4 June 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Leo,

    Thanks so much for the awesome feedback! We’re glad to hear the team looked after you and that the equipment met your expectations. Appreciate your support!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Excellent service excellent response

    The guys were very prompt in dispatching the equipment and answering inquiries about shipping. Very good and equipment quality is to high standard without the astronomical cost.

    5 June 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Brent,

    Really appreciate you taking the time to leave such a thoughtful review! We’re stoked to hear you were happy with the service, dispatch, and the quality of the gear. Keeping it high-quality without the crazy price tag is exactly what we aim for.

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Fantastic company to deal with that…

    Fantastic company to deal with that stocks quality products

    4 June 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Colleen

    Thank you so much for the kind words! We're thrilled to hear you had a great experience and are happy with the quality of our gear.

    Best Regards,
    Dhil & Justin

    Rated 4 out of 5 stars

    Receptive customer service but a lot of issues

    I bought a power rack, bench, weights, barbell, 3 kettlebells and 9 mats from Vulcan.

    The bench was missing two hat bushings which was a ‘supplier issue’ and took two weeks to be shipped to me

    The treadmill support bar for the controls had poor tolerances so I scuffed up the paint trying to seat the screw. Eventually had to remove a lock washer to make it fit.

    Similar with the power rack. I scuffed the powder coat trying to make the longitudinal support bar lock with the vertical ones.

    I left a review and the customer service team was quick to try and resolve my issue with a voucher and discounted shipping so I bought some extra stuff.

    However they shipped it twice so I ended up with doubles of what I ordered. They asked if I could send the duplicates back and it was a bit painful printing out return stickers and the boxes sat outside my house for a week.

    I got the gym set up in the end (about a month from first delivery) but the process was painful.

    25 May 2025
    Unprompted review
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Matthew,

    Thank you for taking the time to leave your review - we genuinely appreciate the detailed feedback.

    We’re really sorry to hear that your experience wasn’t as smooth as it should have been. While it’s great to know our team was receptive and tried to resolve the issues quickly, we completely understand that the missing parts, fitment challenges, and return process caused unnecessary frustration.

    We’ve taken your feedback seriously and have already raised the product tolerance and packaging concerns with our suppliers to ensure this doesn’t happen again. We’re also looking at improving our returns workflow so it’s less of a hassle in future.

    Despite everything, we’re glad you’ve got your gym set up and really appreciate your patience throughout the process. If there's anything more we can do, just let us know - we’re here to help.

    Best Regards,
    Dhil & Justin
    Team VULCAN Fitness

    Rated 3 out of 5 stars

    Super smelly

    The product is great though the smell from the VOCs is really awful and still smells after over a month. Having to keep the fan on and the sliding door open in that room so it doesn’t stink ou the whole whole house. Cheap plastic. Toxic stuff.

    4 May 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Dan,

    Thanks so much for your feedback - we’re really glad to hear you're happy with the product itself, but we're sorry to hear about the issue with the smell.

    Some rubber or plastic-based items can emit VOCs (volatile organic compounds) when newly manufactured, and while the smell typically fades over time, we understand it’s frustrating that it's lingered this long. We’re always working with our suppliers to improve materials and reduce off-gassing for future batches.

    If you'd like, we’re happy to provide you with tips to help speed up the process or chat through alternative options. Please feel free to reach out to us directly at support@vulcanfitness.com.au.

    Best Regards,
    Dhil & Justin
    VULCAN Fitness Team

    Rated 5 out of 5 stars

    Customer service at its best!

    I found these guys online and felt I just needed to speak to someone there to help me with my purchase. I got onto a guy named Justin and he totally earned this 5 star review! Answered my calls every time and was super polite and helpful to me. I’m a huge fan of customer service and this legend ticked all the boxes!
    Thanks heaps man really appreciated it and can’t wait to get my order! 💪💪💪

    21 June 2025
    Unprompted review
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Paul,

    Thanks so much for the awesome review! We’re stoked to hear Justin could help you out - he’s a legend for a reason. We’re big believers in good old-fashioned customer service, so your words mean a lot. Can’t wait for you to get your order in and put it to good use! 💪

    Best Regards,
    Dhil & Justin

    Rated 4 out of 5 stars

    Great dumbbells

    Great dumbbells, got the order slightly wrong but great and friendly customer service and they corrected it super quick!

    6 May 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Mia,

    Thank you for your kind words! We're so glad to hear you're loving the dumbbells. Apologies again for the mix-up with your order, but we're thrilled our team could get it sorted quickly for you. If you ever need anything else, we’re just a message away!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Amazing service

    The team at Vulcan are always really great to deal with. Their customer service is next level. The boys get back to you so quickly, I can’t fault them or their equipment.

    9 April 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Jess,

    Thank you so much for the awesome feedback! We're stoked to hear that you've had a great experience with our team and gear. We really appreciate your support - it means a lot to us!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Great pair of boxing gloves for a good…

    Great pair of boxing gloves for a good price.

    4 April 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi James,

    Thanks for the great review! We're glad you're happy with the boxing gloves - solid gear at a good price is what we aim for. Enjoy the training!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Awesome equipment and team

    Awesome equipment, awesome prices, awesome team. I love the quality and aesthetic of their home gym equipment, I found the staff really helpful, they answered my questions and continued to assist post sale. Already recommended to a mate who has made a purchase and is also very happy.

    10 April 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Adam,

    Thanks so much for the kind words! We're stoked to hear you're loving the gear and had a great experience with our team. It means a lot that you’ve already recommended us to a mate — we truly appreciate the support.

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Really good service

    Really good service! Great value on all items and we are very happy with our purchase.

    10 April 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Ben,

    Thanks for the great feedback! We’re glad to hear you’re happy with the service and found great value in your purchase. Appreciate you choosing VULCAN!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    They work with you

    Held the items till I could get there 2 weeks later so it was very flexible to buy things from!

    10 April 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Costa,

    Thanks for the great review! We’re always happy to work around our customers’ needs — glad the flexible pickup worked well for you.

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Great product poor delivery.

    The items are fabulous and so far seem to be of good quality. The delivery service however lets Vulcan Fitness down, although it is a seperate company and service. The delivery service was rather difficult to deal with resulting in a weeks delay in delivery and a whole day off work wasting time waiting for the delivery. This would make me not want to purchase from Vulcan again, which is a great shame.

    9 April 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Sean,

    Thank you for your honest feedback. We're really glad to hear you're happy with the quality of the products, but we're sorry the delivery experience let things down. While we work with third-party freight providers, we know they’re a reflection on us too - and we’re actively working to improve this part of the customer experience. Your feedback helps us push for better.

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    I accidentally ordered an attachment…

    I accidentally ordered an attachment that was not going to suit my rack, zeik was quick to notice the mix up of attachments and quickly arranged some new compatible attachments for me, great service, was very impressed

    7 May 2025
    Unprompted review
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Ollie,

    Thanks for the kind words! We’re glad Zeik was able to catch the mix-up and get you sorted quickly. Appreciate the support and stoked to hear you were impressed with the service.

    Best Regards,
    Dhil & Justin

    The Trustpilot Experience

    Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

    We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

    Learn about Trustpilot’s review process.

    Here are 8 tips for writing great reviews.

    Verification can help ensure real people are writing the reviews you read on Trustpilot.

    Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

    Take a closer look