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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of the products and cleaning results. Many highlight the professionalism and helpfulness of the staff, often describing them as friendly, efficient, and informative. The ease of contact and communication, including timely updates and confirmations, also contributed to a positive experience for many. However, some people were dissatisfied with the cleaning results, noting issues like incomplete cleaning or residual dirt. A few other people also felt that the service was unprofessional, citing instances where jobs couldn't be completed as promised or where there were significant delays and communication breakdowns regarding appointments.

What people talk about most

Service

Consumers generally express satisfaction with the service provided. Many reviewers highlight the... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers delighted by the results, stating that... See more

Product

Customers had positive experiences with product. Reviewers frequently report that their ovens, carpets, and... See more

Customer communications

Clients share positive opinions on contact. Customers appreciate the proactive communication, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

VH Svces came for the 1st time.They cleaned my Large living Room carpet which is 25Years Old .the end result was excellent it looked brand new.Also cleaned my long Hall Carpet the colours are standi... See more

Rated 5 out of 5 stars

Had carpets cleaned today, 2 bedrooms, landing, staircase and small entrance. Great results....my carpets smell so fresh and look brand new. Couldn't be happier. Technician was professional and very... See more

Rated 5 out of 5 stars

Received a call from Stephen on the morning he was due, letting me know when he would be arriving. He talked me through the paperwork and explained a further option for cleaning the lounge carpet. St... See more

Rated 5 out of 5 stars

Steve, rang me early in the morning to tell me what time he would arrive. His timing was perfect. He was very kind and professional throughout his time in my home. He cleaned three carpets, stair,hal... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

142 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Happy first time customer

Had carpets cleaned today, 2 bedrooms, landing, staircase and small entrance. Great results....my carpets smell so fresh and look brand new. Couldn't be happier. Technician was professional and very informative and talked me through the process. He put my mind at rest with having pets regarding the cleaning products. Thankyou for doing such a great job!!
Highly recommend Vulcan Hygiene.

26 July 2025
Unprompted review
Rated 4 out of 5 stars

Very pleased with the results

Very pleased with the results. Carlos was very informative and discussed the best process for each individual clean. I had one carpet and two rugs cleaned. Also kept me informed as to the time he would arrive.
Definitely will be using them again

4 July 2025
Unprompted review
Rated 2 out of 5 stars

Really disappointed to have to write…


Really disappointed to have to write this because after speaking with Toni it sounded like everything would be great.
I was advised I couldn’t be given a time due to not knowing how long each job would take but I would get a 90 mins notice before arrival. I got 10 minutes notice and was told it’s because he lived 3 minutes away for I needed to be done first. I was 20 mins away from my house about to walk my dog so had to turnaround straight away.

The clean of the mattress and dressing table chair was unsuccessful but still received an invoice for £120. Hoping off the back of the staff showing before and after pictures the customer services team will see reason to not charge the full amount.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

An excellent job

James sent me a text on the morning of the oven clean with an expected time for arriving which was really helpful. He was a couple of hours early but rang to rearrange. Made an excellent job of an old cooker, was friendly and left the job all clean and tidy. Thanks so much, I'll be in touch about carpet cleaning !

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Five Star Service

I had my oven hob and extractor cleaned by Stan. He did an amazing job and even befriended my usually anti social cockerpoo 😃
I would highly recommend and would definitely use them again. Thanks Guys

29 June 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed for the money

We moved into our new house 2 weeks ago and the oven was filthy, I put a note on trust a trade and Vulcan rang so I booked them. The guy who came was on time and cracked on, but the finish was disappointing for the £145 charged. I have had oven cleans done before and never had grease left in the seals and around the doors, the extractor left dripping with whatever he sprayed on it and the hob still smeared. The kitchen floor was left with drips and dirt from the oven. I wouldn’t use them again.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Rangemaster clean

Prompt response to my enquiry and easy to book. Friendly and helpful over the phone.
Carlos, the vulcan engineer, arrived on time and was very polite and professional. He did an outstanding job on my rangemaster elan. It really did look brand new!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

My ovens look brand-new

My ovens look brand-new! Very good customer service here -they are excellent communicators- send out reminders telephone you before hand to confirm times . Very hard-working and pleasant lads did a great job.

25 June 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing service

Very disappointing service , first appointment was due to be an afternoon appointment , still had not arrived by 4.30 pm rescheduled for bank holiday Monday with promise would be first appointment 8.30/9 am still hadn’t arrived by 0950 so I rang office only to be told person would not be arriving for at least another two hours! . Expressed my disappointment that I had arranged my day around this and was offered a £20 discount which I refused as I was disappointed at the whole offer of service , , stay away if you want a reliable service where people turn up when they tell you they will

21 April 2025
Unprompted review

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