Vuori Reviews 

I have plenty of gear from Vuori but when it comes to standing by their product, they always fall below expectations. I had several issues with their Ponto performance hoodie and they replaced it one time and then it happened again and I followed all of the care instructions. I just think it’s a defective product. I’ve been through two of these hoodies in two years. I will restate that I’ve purchased so many items from Vuori with my wife. You would think they would just reciprocate the loyalty that I have showed them, especially when I continuously have the same problem with this hoodie. I have not had many issues with any other products, just this one. All I wanted was either a replacement for the hoodie or be allowed to select another product at the same cost, which is more than fair for the amount of money I’ve spent on their gear.

I got a pair of leggings from the new London office and they were damaged. After 20 emails back and forth with the US headquarters and the UK store they finally said that they don’t have the same leggings in stock and have no idea when they’ll have more. The only option is to travel back into central London to talk to the store but they don’t have any solutions. Really poor service, I definitely won’t be shopping here again.

Sizing is awful and despite it being super expensive, I cant return as im international. Awful customer service. Wish I checked trust pilot before ordering.

I like the clothing and feels great on. However they use DHL Express and my closest return point is over 20 miles away. I was going to pay the return and see returns go to California. Not a very sustainable option IMO. I had 1 of 4 to return. I'll probably reluctantly keep but avoid this company in future. Shame.

Honestly worst customer service. I got a pair of pants as a gift and gave them all the information I had. Since I didn’t have an order number, they said best that they could do is have me pay for shipping to ship the item back and I might get a giftcard. Such horrible managers.

They don't fulfill order and then blame the customer? I don't get how this company even exists... worst customer "service" I've ever received. They wanted me to get in touch with the carrier? Isn't that their job? They didn't even refund me.

Customer service will just give you the run around with no conclusion. You might spend $300 and just never see your order and they will indefinitely say "an expert is working on it" with no resolution. Good luck hearing back!

Super comfy clothes - and nice Covent Garden shop although a bit small.

I first bought 2 pairs of Vuori performance joggers during the pandemic. They were the softest, most comfortable pants; they were also SUPER flattering. Because I loved them so much, I justified how pricey they were. Fast-forward 5 years later, and I ordered two more pairs! Imagine my disappointment when I noticed the material is different - a little thinner and not as soft as the original pairs! - and they also fit differently. They hug my legs and look more like leggings. I don't think I'm going to keep them. Very sad, because I was really looking forward to my order.

I've been wearing performance joggers for years and have many pairs. My last ordered arrived and I immediately washed them so I could wear them. Imagine my annoyance and disappointment when I put them on only to find that they were bigger in the waist by over an inch than any of my previous pairs. This sizing issue is unacceptable for such pricey pants. And because I washed them, they can't be returned so I'm out $300.

Sick of being bombarded with their adverts that always cause my browser to crash

My fiance purchased a pair of the ponto performance jogger for me for Christmas. I was super impressed with the material and comfort at first. However they quickly became pilled like some cheap microfiber sheets off Amazon. I tried to write Vuori and let them know and they said I could only return them to the store. The customer service left quite a bit to be desired as they were terrible and do not stand behind their product. Poor quality for the price. Go to Lululemon instead, they at least stand behind their product.

Accidentally forgot to input the discount code. The order went off and I contacted customer information five seconds later to see if they could apply the code or cancel the order. They said even within one minute they cannot cancel the order and cannot apply a discount code. They suggested I return all the products and re-order them again. I suggested this was bad for the environment and they said this was not their problem. Clearly not caring about the environment and unhelpful as a company.

Vuori is seemingly high fashion in the leisure clothing industry these days, but the product is just so so, way overpriced, and customer service is non existent. You can definitely do better purchasing from other leisure wear vendors. Much better...

Terrible website takes your payment without letting you change shipping settings. Customer service refuses to correct anything even if you act right away. Their only solution is to buy more stuff. These people are scammers stay far away, you can find better gear from reputable sources.

Vuori is my preferred athleisure brand. Their quality is unmatched and their sizing is consistent.

Been waiting for two months it’s embarrassing. (3nov)
(17nov) - I don’t think I’m going to get my order. Support doesent exist. No shipment sent. Don’t waste money on them like i did

I had a terrible experience with this company. They added a subscription to my account without my consent, and when I reached out to customer service to cancel it, I received no response. This lack of communication and transparency feels incredibly unprofessional and misleading. I would caution others to think twice before purchasing from this company.

make sure you check your receipts as it appears vuori is trying to scam you by not refunding you the full amount - easy to miss and I'm sure they are counting on people not catching them! my receipt shows a a return subtotal of 126.40 and 7.58 tax which would equal a return of 133.98 yet the return total shows 128.50 and thats all that was refunded! I reached out to get their help and online support was not efficient or helpful!