Vyne Reviews 1,374

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 369 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the ease of the ordering process and the promptness of deliveries. Many people appreciate the quality of the products received and the helpfulness of the staff, who are described as friendly and knowledgeable. However, some customers experienced issues with delivery, noting delays or incorrect routing of their orders, which they attributed to the delivery service rather than the company itself. A few other people also felt that certain products, like colostomy bags or leg bags, were not up to their expectations in terms of quality or fit.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and efficient delivery,... See more

Product

Consumers find products to be positive, highlighting the excellent quality, good value, and effectiveness of... See more

Service

Users describe positive interactions with service, consistently highlighting excellent and prompt service,... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of the... See more

Quality

People report positive experiences with quality. Many customers praise the top quality products, noting they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vyne have been supplying me with all of my suprapubic catheter supplies for a couple of years now and I can't fault them. Online orders are easy to complete (even for an oldie like me!) and if you ca... See more

Rated 5 out of 5 stars

I first became aware of Vyne when my elderly dad was sent home from hospital with a catheter in situ in March. I can’t speak highly enough of them. I phone each month to place dads prescription order... See more

Rated 5 out of 5 stars

Came across this company while searching for a product online. Very easy website to find your way round. Particularly loved the fact you were asked preset questions about why you wanted the prod... See more

Rated 5 out of 5 stars

I can't praise Vyne enough as my experience so far has been faultless. Great communication regarding deliveries and items arrive in good time. I received a follow up call from Holly to check if I had... See more


Company details

  1. #8 of 49 best companies in Medical Equipment Supplier
  2. #10 of 42 best companies in Medical supply store

Written by the company

We are the healthcare service grown for you. Order your prescriptions and buy your continence and ostomy products, all in one place, delivered directly to your door.

Here's a few reasons to like Vyne...

Written by the company

Vyne Shop
Home to the UK’s largest range of medical devices, available to buy online, all available with next day delivery.
Vyne Prescriptions
We can also fulfil your prescribed continence and stoma products, delivering them directly to your door.
Years of specialist experience
Offering decades of experience from our team of specialist nurses and healthcare professionals.
Dedicated customer support
We’re specialist at what we do, and we’re always here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing customer service and well organised process for ordering products.

Vyne have been supplying me with all of my suprapubic catheter supplies for a couple of years now and I can't fault them. Online orders are easy to complete (even for an oldie like me!) and if you call them, they answer the phones promptly and always provide great advice, checking with colleagues if they aren't sure about your enquiry. The order arrives swiftly and if you run short and need something urgently, they get onto it straight away. It is fantastic to have such great customer service every time.

8 April 2026
Unprompted review

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