I give this the top score. Not because its the cheapest vpn out there, but simply its the best and has protected me for some years now under a different account.. Also as far as I know its the only VP... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was quite cheap initially and mostly worked in the last two years even though on many public wifis it strictly didnt work at all, not sure if thats because of Vypr or the public wifi settings. M... See more
Company replied
It looks like it may be OK, but it will not connect on my android cell phone. connected to guest network at work, and it will not connect. turned on connectwhen android starts, and restarted phone. St... See more
Slow to connect with MacOS Catalina. A lot of background activity on my iPhone (typically 80%+ of usage) which significantly draws down the battery. No issues on my iPad. All is great on all devices o... See more
Company replied
Company details
Information provided by various external sources
Fast VPN Without Third Parties Unlike our competitors, we operate 100% without third parties, own our hardware and run our network. Because we own and manage 700+ servers in 70+ global locations, when using VyprVPN your privacy is protected from end-to-end at the fastest speed possible. A No Log VPN.
Contact info
Obergrubenweg 8, 6045, Meggen, Switzerland
- +1-888-532-5525
- support@vyprvpn.com
- vyprvpn.com
3.2
Average
396 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VyprVPN
We appreciate the review, thanks for taking the time!
Neither my new tablet or my new note…
Neither my new tablet or my new note book are able to connect to your VPN. It only works on old computers.
30 October 2021
Reply from VyprVPN
Thanks for the feedback! VyprVPN should work on your newer devices as well. We recommend trying to uninstall/reinstall the VyprVPN app on your new devices to ensure eyou're on the latest version.
If you're still having trouble with this, please feel free to get back in touch with our support team - https://support.vyprvpn.com/hc/requests/new
Works well but should improve
In my case, I am still experimenting issues with some of the protocols. They do nt work as expected regarding privacy or localization. Serves are also quite OK but needs to be improve in terms of speed provided.
29 October 2021
Reply from VyprVPN
Thank you for the honest review. Please feel free to reach out to our support team any time to help you out with any issues - https://support.vyprvpn.com/hc/requests/new
Sometime instabilities
sometimes the app cuts the connection and shut down. app run instabil an slow down the speed dramatically.
29 October 2021
Reply from VyprVPN
Sorry to hear that! It may help to try a different VPN server location, a different VPN protocol in the app settings, and to restart your Internet equipment such as your modem and router, if possible.
Please feel free to reach out to our support team any time - https://support.vyprvpn.com/hc/requests/new
Does what it needs to do
I’ve used Vypr for years now, and it works well. Easy to use, good transfer speeds. As the title says, it does what it needs to do.
29 October 2021
Reply from VyprVPN
Always awesome to hear that our service is up to our customers' standards! Thanks for the great review!
Works as advertized
Works as advertized, always connects, I really like the App, although I mostly use VYPR on Linux laptop and desktop.
29 October 2021
Reply from VyprVPN
Thanks for the honest review. We do have a CLI for Linux if you're interested to see if it would work for you. It's not a GUI like the VyprVPN app for Windows, Mac, Android and iOS, but it may be useful to you - https://support.vyprvpn.com/hc/articles/360038091211
Great product and service
I've used them for several years and I feel much more secure with them involved.
He also provide very timely support which is important to all of us.
29 October 2021
Reply from VyprVPN
Thanks for the review! We get great satisfaction from helping our customers remain secure and private when they're out there on the Internet!
Everybody very polite
Everybody (10 different customer service!) was very polite and tried to help but the problem could not be solved.
29 October 2021
Reply from VyprVPN
Thank you for your feedback and the kind words. We apologize that we were unable to resolve your issue, and we hope to have a fix in place in our next macOS release which is coming soon.
Easy to use
Easy to use, runs on all devices, rather expensive, good for public WLAN access
29 October 2021
Reply from VyprVPN
We appreciate the review. If it's been a few years since you signed up, it may be possible for you to get a less expensive cost of renewal. You can log in here, and from the Subscriptions section on the left side, you can see our current prices and switch to one of our current plans - https://account.vyprvpn.com/
If you have any trouble with that, please feel free to get in touch with our support team - https://support.vyprvpn.com/hc/requests/new
I find the product very reliable and…
I find the product very reliable and easy to use. The support is outstanding and very responsive
29 October 2021
Reply from VyprVPN
Wow, thank you so much for the shining, wonderful review! We'll be sure to pass your kind words along to our support team!
You have asked for my review many…
You have asked for my review many times. I tried to reject. You persist. I purchased your VPN on a Samsung tablet like 8 years ago. That tablet is dead. I have not used your product since 2009. I am still trying to stop you charging me. You micro charge me 99USD per year because I used your product for a very short period, like 3 months. Stop charging me. You are going to regret pursuing me for this review. I do not care what anyone else thinks. You cannot continually debit someone's credit card $99 per year when they have made numerous approaches to you to cease and desist. The very fact that you are so stupid as to ask e for a review speaks volumes. If there was a negative 10 tat would be generous. BTW, I'm 60 next year. So stop charging me, otherwise you'll be getting a knock on the door....
28 October 2021
Reply from VyprVPN
Thanks for providing your feedback. Sorry, it wasn't our intention to bother you about providing a review. We do appreciate it though!
I've checked your case, and your account should not be billed again, as long as no further changes are made to your account.
We'll be reaching out to you via email soon. We look forward to hearing back from you!
So I have connection issues sometimes
So I have connection issues sometimes. Sometimes I contact customer support to deal with it other times I just turn off the VPN. So there's that. And you y'all snitched on me to my ISP a few times in the past when I lived in Colorado. Not okay.
28 October 2021
Reply from VyprVPN
Thanks for the feedback.
Since we became a no-log VPN in late 2018, it has not been possible for us to identify users based on their assigned IP address. We're very happy about this change, and you can read about it here - https://www.vyprvpn.com/our-commitment
We're particularly proud of the 3rd party no-log audit we had done on our systems, which can be found here - https://www.vyprvpn.com/audit.pdf
To better ensure your privacy, it might make sense to enable the Kill Switch feature in VyprVPN, so that your Internet connection is blocked whenever VyprVPN is not connected. Alternatively, you could try using a download client that allows you to specify which network adapter it uses to connect. If you specify this as an adapter that is specific to VyprVPN, that should make it impossible for your download client to connect at all, unless VyprVPN is connected.
If you have further questions, or if there is anything else we can help with, please don't hesitate to get in touch with our support team any time - https://support.vyprvpn.com/hc/requests/new
Lack of information
I can't tell if VPN is working with no info on if it is blocking stuff or not. That gets to wondering if it's working or not
27 October 2021
Reply from VyprVPN
Thank you for the honest review. As long as the app shows you are connected then your connection is secure. If you have any questions, please get in touch with our support team and we will be happy to help you! - https://support.vyprvpn.com/hc/requests/new
Reply from VyprVPN
Thank you! We are happy to hear that!
Constant disconnections
Constant disconnections. Perfect support team. That's why 3 stars.
26 October 2021
Reply from VyprVPN
We really appreciate your honesty, and we're sorry to hear about the connection trouble you've had.
You may get a more stable connection using a different VPN protocol or server location in the VyprVPN app settings. Also, if possible, it may also help to restart your network equipment, such as your modem and router.
Please feel free to get back in touch with our support team any time - https://support.vyprvpn.com/hc/requests/new
On the laptop it doesn't work (I had to…
On the laptop it doesn't work (I had to install a VPN from another manufacturer), on a mobile it crashes repeatedly and on an old mobile it works perfectly.
26 October 2021
Reply from VyprVPN
We appreciate your feedback. On your laptop, you may be able to log into the VyprVPN app if you first connect to VyprVPN manually using one of the methods here - https://support.vyprvpn.com/hc/sections/360007434832-Windows-10
Once you're logged into the VyprVPN app, you can then disconnect the manual connection, and you should be able to connect using just the VyprVPN app. When you restart the app, and even when you restart your laptop, the VyprVPN app should remain logged in.
The crashing on mobile may be resolved by fully uninstalling and then reinstalling the VyprVPN on that device.
Please feel free to get in touch with our support team any time - https://support.vyprvpn.com/hc/requests/new
GoldenFrog incorrect debit
GoldenFrog has taken an increased amount from my credit card and has not corrected the error to this day. I am held up with friendly emails in response to my inquiries, but I expect the repayment to be made immediately. If there is any further delay, I will notify consumer protection.
Christoph
25 October 2021
Reply from VyprVPN
We're very sorry about this, and we appreciate your honest feedback. Our support team will be following up with you as quickly as possible once we have this issue resolved.
Due to regulations related to Brexit, we are aware that some customers have been billed in GBP when they should have been billed in Euros. We’re working with our payment processor to find a solution, and we’ll be providing an update to our customers as quickly as possible.
Slow to connect with MacOS Catalina
Slow to connect with MacOS Catalina. A lot of background activity on my iPhone (typically 80%+ of usage) which significantly draws down the battery. No issues on my iPad. All is great on all devices once connected: I find the VPN to fast and stays up. I have never experienced a dropped connection, and I have been using VyprVPN on multiple devices for a few years.
24 October 2021
Reply from VyprVPN
Thanks for the feedback. VyprVPN using up 80% of CPU on an iPhone does sound excessive. Please try uninstalling and then reinstalling the VyprVPN app on the iPhone, and see if that improves things.
We're very happy to hear that VyrpVPN is working well for you otherwise!
Reply from VyprVPN
We appreciate the review. If you have any specific recommendations or requests for things you'd like to see added in future updates, please feel free to submit suggestions to our Ideas forum here - https://ideas.goldenfrog.com/forums/171209-golden-frog-ideas
I am impressed with VyprVPN
I am impressed with VyprVPN, up to par DNS sec protocols - configuration is super simple - good security app!
23 October 2021
Reply from VyprVPN
We appreciate it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.