When two other companies had already let me down, this company came up trumps with excellent customer service and a speedy delivery...all at a cheaper price. Highly recommended, i will use again!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nicely packed . Delivery by Post Office services which is a better service that others . Also arrived quickly . Item cost was competitive.
Very poor customer service. I received the wrong item, but they kept insisting that it was the correct one, despite me explaining that it clearly wasn’t. My request for the correct item was ignore... See more
Company replied
Literally cant believe how quickly my order arrived. ordered about midday and they arrived by 1pm the next day. Just over 24 hours to deliver after ordering which was very unexpected. Havent used the... See more
Company details
- #243 of 272 best companies in Vitamin & Supplements Shop
- #205 of 233 best companies in Fitness and nutrition
Written by the company
Vytalise is a UK-based, family-run wellbeing company providing high-quality vitamins, supplements, and health products across the UK and Europe. Trusted by over 500,000 customers since 2009, we stock leading brands including Nordic Naturals, MaryRuth’s, NOW Foods, Life Extension, Jarrow Formulas, Doctor’s Best, and more. We specialise in trusted vitamins, supplements and minerals, including vitamin D, vitamin D3, immune support, and everyday health essentials. Orders are dispatched daily from our UK distribution centre for fast, reliable delivery
Contact info
3 Maclaren House, YO25 6PN, Driffield, United Kingdom
- contact@vytalise.co.uk
- vytalise.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 44% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didn't expect such a quick service…
I didn't expect such a quick service from company. Amazing communication, fast dispatch. Good stock on website and plenty of choices for good price as I had to compare with few. Very happy with.
Quick service and good communications.
Quick service and good communications.
Very quick delivery
Very quick delivery, good service. Happy with this company.
Very prompt service and good quality…
Very prompt service and good quality nutrients. Always happy with products and fast delivery. Customer service very friendly, and to use order form and payment online is also easy to use.
Susan
I bought nordic naturals 1-6 but they…
I bought nordic naturals 1-6 but they delivered nordic naturals +1 , not happy at all.
Only Quality products sold
Only Quality products sold, fast delivery and excellent standards overall
Great service and site
Great service and site, easy to find what I was looking for, good product and prices, very fast delivery, and keep informed by email. Will be buying from in the future.
Poor Service
I have been a loyal customer for many years, and I was disappointed to discover that I was charged twice for a single product. I did not place an order for two items, and it appears there was an error in the billing. Now, I am being asked to pay for both items and to go through a lengthy process to return one for a refund. I find this situation quite frustrating and inconvenient, especially given my long-standing relationship with your company.
I had to pay them twice
I had to pay them twice, second time without discount, cause their system sent by default my billing address same as my shipping one, which I tiped MANUALLY FOR SURE NOT TO BE THE SAME! Anyway, their team took a piss on me, so I paid twice. Even if it is some misunderstanding and I got refund by any chance, the experience is very annoying and lead me to nervous breakdown durnig the day at work! I needed this suplements before my blood test, not neglecting me😡
Excellent all round service
Tablets were dispatched very quickly and postage by Royal Mail was excellent first time of using Bigvits and if this a example of what I can expect I will definitely be back
Very quick delivery
Literally cant believe how quickly my order arrived. ordered about midday and they arrived by 1pm the next day. Just over 24 hours to deliver after ordering which was very unexpected. Havent used the vitamins yet but Im very impressed with the speedy delivery and service. Thanks!
probiotics at a great price & delivered quickly
I ordered some probiotics at a great price. I expected they would either arrive over the weekend or next week, at the earliest. I was thrilled when I received a notification from Royal Mail that they would arrive today. Less than 48 hours after making my purchase the items were delivered.
Very disappointed
Very disappointed .
I paid for two bottles of magnesium Glycinate and only received one ! I feel cheated !
I tried calling them but in vain .I emailed and no response whatsoever.
I have always used Iherb and never had an issue .
Will never use bigvits again .
Poor customer service and unfortunately I can’t trust them again .
Arrived in 26 hours.
Ordered on 7th July - arrived 26 hours later by good old Royal Mail.
Just when you thought no one could do this anymore! Prices are not bad either.
Thank you.
Scam - uric acid pills complete scam
Scam
Uric acid vitamins don’t work. Took for two months and now having a painful flare up so clearly this product doesn’t work.
ordered with the wrong delivery address…
ordered with the wrong delivery address by mistake. This can happen sometimes when a previous address is kept on the system. I requested a cancellation so I could re-order to the correct delivery address. Seller deliberately refused cancellation and shipped anyway. There is no chance this was accidental, as I made an immediate cancellation request at the weekend, and the seller decided to ignore his and ship on Monday. A request to cancel & re-order with an alternative delivery address is a reasonable one, and the decision to refuse this and ship anyway to the wrong address is nothing but poor customer service. How to improve? Be more responsive to customer requests especially when they are entirely reasonable!
Sells expired products
Sells expired products, refused to refund it even though it was their error.
I ordered some vitamis from italy its…
I ordered some vitamis from italy its been 1 months No delivery No respond to my e-mail and phone line is always busy
At the end company respond and l got my order by 6 weeks delay
Great company
Great company, I have been ordering from them for more than a year. Prices are great, their delivery processing is on par with the best, always very quick and accurate (no incorrect/missing items). Highly recommended.

Reply from Vytalise
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







