Poor inadequate packing, gift arrived squashed, packing torn. Very unimpressed. Cannot give gift so tatty. Will dump. Unwilling to pay return postage for W7 mistake. Will never use W7 again.
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See what reviewers are saying
The only company I will ever use for lashes! I buy the same ones every time and am yet to find another company that make lashes similar to the ones I get. Great quality, only ever had one bad pack of... See more
Great value products however I left reviews on their website and the items I scored less than 4 out of 5 weren't published so all their products have a minimum 4* rating as they don't accept 3* or les... See more
I never usually write reviews but I feel that the customer service W7 offered me went above and beyond this week! I received a damaged delivery (not their fault but fault of the courier) I wrote an em... See more
Company details
Information provided by various external sources
W7 Makeup & Cosmetics official website for Quality products at value for money prices. Free Shipping Available.
Contact info
United Kingdom
- w7makeup.co.uk
3.3
Average
30 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I use brown mascara and w7 does a nice…
I use brown mascara and w7 does a nice one called "it's Brown". However it comes with a bottle-brush sized bristle applicator. Far too big & clumsy to use.
Fortunately I kept the slim silicone one from their blue top black mascara and swapped them over.
So if you read this w7, please send me a couple more silicone ones.
20 October 2023
Unprompted review
Lovely foundation but!
Lovely foundation, however if you're very fair like me the lightest colour they have is buff, I tried legend and HD foundation, legend being favourite but the colour is wrong for my skin, it is orange looking so I can't carry it off! If they made a shade more suitable in legend it would be my go to foundation!
4 November 2023
Unprompted review
i accidently dropped the gloss and it…
i accidently dropped the gloss and it leaked everywhere and bc it is sticky'' IT IS 2 STICKY'' it is not getting off and i dont know what 2 do .VERY BAD AND I JUST BOUGHT IT AND THE FALL WAS NOT EVEN HIGH
23 August 2023
Unprompted review
Great Products
Great products, great price. Excellent packaging, quick delivery. Easy to buy on line. Very pleased.
21 December 2022
Unprompted review
I ordered my favourite product from…
I ordered my favourite product from their online store and received delivery quickly and well packaged; however, there was a very easy mistake to make with the wrong shade being delivered instead. I emailed their customer support and was promptly offered a replacement and delivery. How an online store responds to its customers when there has been an error can make all the difference to the experience. My query was dealt with sincerely, quickly and efficiently, so I'll definitely be returning to their online store for future purchases, and I'd like to thank them for making the process to get in touch/query so simple.
3 November 2022
Unprompted review
Favourite makeup brand!
Wow, I love this brand! Ordered some bits because of the affordable price after seeing them on social media (cost of living am I right?) they arrived and I couldn’t be happier. Beautiful packaging, beautiful formulas everything sits on the face so well. Can’t recommend enough.
25 October 2022
Unprompted review
Snapped piece of Needle in face cookie pad
So my daughter spent her money on one of those face wash cookie pads.
She used it and ended up with a little scratch, didn't think much of it until the next day when she came down screaming she had a little puncture hole in her face and it was bleeding. After checking the item I then discovered a snapped off piece of needle, obviously when the lining was being stitched it had snapped off and they just left it in the item...
After several emails to W7 providing pictures of the needle and my daughters puncture wound they are now completely ignoring my emails. No investigation done or anything...
Emailed again asking for some sort of update and yet again it was ignored.
Will also be posting this to social media.. customer service is appalling!
1 September 2022
Unprompted review
Fabulous brand
I have ordered so much from here! I love all the products, really affordable and cruelty free, with a vegan range which is fabulous! 100% recommend to anyone looking for a new make up brand !
5 August 2021
Unprompted review
I ordered some black nail polish
I ordered some black nail polish, and I messed up with my address. I emailed customer service, and sally ended up changing the address on it. Thankyou so much !! :)
Easy to get in contact with, easy to find, a good trustworthy site, with real customer service!
16 December 2020
Unprompted review
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