WackyPets.co.uk Reviews 36

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

After contacting them to say my order had not arrived l received an apology. They could not find my order when attempting to track it and explained the label might have fallen off. They apologised aga... See more

Company replied

Rated 5 out of 5 stars

I placed my first order with "WackyPets" to be honest their was a slight delay with the delivery, because of the industrial action undertaken by CWU/Post Office. I found Wacky Pets to be a ver... See more

Rated 3 out of 5 stars

It was a quick delivery, but very badly packaged. Very batterd box and the balls were just wrapped in carrier bags. The balls themselves looked nothing like the picture and very sadly...the birds wo... See more

Company replied

Rated 5 out of 5 stars

i ORDERED MY FIRST PURCHASE WITH WACKYPETS I HAD A QUERY WITH REGARD TO THE DELIVERY BY COURIER AND THIS WAS ADDRESSED PROMPTLY THE PRODUCT FOR MY BUDGIE WAS AS DESCRIBED ONLINE, IT ARRIVED CAREFU... See more

Company details

  1. #207 of 266 best companies in Pet shop

Written by the company

Originally we traded as Marion's Pets, Middlesbrough through our shop. In 2008 we went online registered as Wacky Pets, and later closed our shop in order to concentrate on our online sales, and bring our many years of experience in the pet trade to customers across the whole country. We only stock the highest quality items that we have tried and tested over out long trading history. We know our customers love their pets just as much as we do, which is why we take the upmost care when processing all orders placed on our website.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast free delivery

Fast free delivery. Highly recomend

13 May 2026
WackyPets.co.uk logo

Reply from WackyPets.co.uk

We really appreciate you taking the time to leave this lovely review. We are very glad you are happy with our service

Rated 5 out of 5 stars

After contacting them to say my order…

After contacting them to say my order had not arrived l received an apology. They could not find my order when attempting to track it and explained the label might have fallen off. They apologised again and would send my order by express delivery, which they did and it arrived the following day. Can't say fairer than that.

16 April 2026
WackyPets.co.uk logo

Reply from WackyPets.co.uk

Thank you very much for leaving this lovely review. Glad we were able to help you.

Rated 5 out of 5 stars

Competitively priced

Good price, quick delivery and well packaged.

6 April 2026
WackyPets.co.uk logo

Reply from WackyPets.co.uk

Thank you very much for this lovely review. We really appreciate you taking the time to leave it.

Rated 5 out of 5 stars

No complaints

Had what I wanted at a good price

5 April 2026
WackyPets.co.uk logo

Reply from WackyPets.co.uk

Thank you very much! We really appreciate you taking the time to leave us this lovely review

Rated 5 out of 5 stars

Easy ordering

Easy ordering, fast delivery, correct product.

18 March 2026
WackyPets.co.uk logo

Reply from WackyPets.co.uk

Thank you very much for taking the time to leave this lovely review. We really appreciated it!

Rated 3 out of 5 stars

It was a quick delivery

It was a quick delivery, but very badly packaged. Very batterd box and the balls were just wrapped in carrier bags. The balls themselves looked nothing like the picture and very sadly...the birds wont touch them. Even the squirrels wont eat .them . Very disappointed . So sorry..but have to he truthful. Wont buy again.

8 March 2026
WackyPets.co.uk logo

Reply from WackyPets.co.uk

Very sorry your parcel was mishandled by the courier. We have lots of excellent feedback on these fat balls. We know from experience that the birds and squirrels in our garden love them. We will send the courier an email to discuss this issue with them, although we don't get many complaints, so it must only be certain couriers. We will certainly look into this matter.

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and competitively priced range of products

14 March 2026
WackyPets.co.uk logo

Reply from WackyPets.co.uk

Thank you very much for taking the time to leave us this lovely feedback. We really appreciate it

Rated 5 out of 5 stars

Great product.

Quick delivery, just as described. Great

14 March 2026
WackyPets.co.uk logo

Reply from WackyPets.co.uk

Thank you very much for this lovely feedback. We really appreciate it!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look