I am writing to express my extreme frustration regarding the ongoing technical issues I have encountered since onboarding with Wagepoint. While the initial setup process was relatively straightf... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Wagepoint for 10 years. It's always been bad and it's getting worse. The just migrated from time-based MFA to SMS, a regression. They "upgraded" from v1 to v2, but every staff member comp... See more
Company replied
I have been using Wagepoint for ten years or so and originally they were great. A relentless downgrading of service has now reached email contact only. In "upgrading" us to Wagepoint2 they cancelled... See more
Company replied
Used to be good. Wagepoint 1.0 was straight forward and simple to use. Never had issues and always received support in a timely manner. I've since shifted to Wagepoint 2.0 for one of my companies. Al... See more
Company replied
Company details
- Software company
- also in
- Business administration service
- Business-to-Business service
- Payroll Service Provider
Written by the company
Simple payroll software built just for small businesses and backed by the world's friendliest team. Wagepoint is simple cloud-based payroll software built just for small businesses of all industries and the accounting and bookkeeping partners who support them. Backed by the world’s friendliest team, Wagepoint is always supportive, never stuffy and refreshingly human. We make payroll magic happen for more than 30,000 small businesses, accountants and bookkeepers across Canada.
Contact info
PO Box 163, 190 – 108 Shawville Place SE, T2Y 0V2, Calgary, Canada
- 1-888-958-3724
- sales@wagepoint.com
- wagepoint.com
2.0
Poor
304 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice staff but they needed my bank to…
Nice staff but they needed my bank to send all these details (that they already have) to them and the bank wouldn't do it. I agree with the bank completely. Why do you need my bank to send so many documents about my account? No other payroll companies ever needed this. We have to stand up to big US tech companies demanding so much info.
7 August 2022
Unprompted review
Reply from Wagepoint
Hi Kyle,
My name is Jack and I am the customer advocate here at Wagepoint. Thank you so much for taking the time to provide us with a review! Whether it’s the good, the bad, and everything in between, we care about your feedback and value your insights about how we can do better.
I am very sorry to hear that your experience with Wagepoint has not been a good in regards to this situation. If you are open to discussing this further I would love to set up a time to speak.
Have a great day :)
Reply from Wagepoint
Hi Jeffrey! Hearing that your payroll experience has been made easier by using Wagepoint is music to our ears :) Thank you so much for you review.
Reply from Wagepoint
Mariam, thank you so much for these kind words! I agree with you, our CS team are awesome. Some may even say the friendliest payroll team in the world :)
Thank you so much for your support
17 July 2022
Reply from Wagepoint
We are always happy to lend a helping hand when ever a customer may need one :) Thank you so much for your review!
It sucks
It sucks. I can't event get into my account and use your time sheet. I have asked my accountant to have that fixed. If we can't, we will have to switch to another program that is reliable.
15 July 2022
Reply from Wagepoint
Germain, we are terribly sorry to hear that you feel this way and that your experience with Wagepoint has not been a good one thus far.
I did take a look through your account and can now see that you have been able to log in to your account with the help from one of our CS representatives. If you ever have any more issues (hopefully this wont be the case moving forward) please do not hesitate to reach out to our wonderful support team, they are always on hand and ready to help.
Have a great day :)
thanks for your support !
13 July 2022
Reply from Wagepoint
No Francois, thank you! Not just for the review but for also being a loyal customer. Have a great day :)
Requested assistance to change billing
Requested assistance to change billing. had excellent response and quick solution.
12 July 2022
Reply from Wagepoint
Thank you so much for your review! We are extremely happy to hear that you are receiving the best possible service from our support team, who are always happy to help when ever you need their assistance.
Reply from Wagepoint
Easy to use is how a payroll platform should be, right Christine! Thank you so much for your review :)
Wagepoint seems to be great but as I'm…
Wagepoint seems to be great but as I'm a new hire I haven't had much exposure to it yet..Jordan Durham
14 June 2022
Reply from Wagepoint
Jordan, thank you very much for you review. We are glad to hear that your experience with Wagepoint so far has been great so far, we hope that continues! Our CS team is always on hand if you ever have questions.
I’d like the my employees to get paid…
I’d like the my employees to get paid in 2 days and get the notification with their pay slip in their email. Could some 1 tell me how?
9 June 2022
Reply from Wagepoint
Thank you for your review! I will take this offline and connect with our support team for a solution.
Excellent payroll program, easy as pie to use!
I have been using Wagepoint for a little over 4 years. Excellent program, cost effective, easy to use and defintely worth it.
Support is also very quick to reply with your enquiries...a bonus for us!
Thank you
8 June 2022
Unprompted review
Reply from Wagepoint
This truly puts a smile on our face :) We are so happy to hear that Wagepoint is making your payroll experience a great one! Thank you so much for your review and for being a loyal customer over the past 4 years.
Always great to have advance notice of…
Always great to have advance notice of issues and quick resolution.
:)
4 June 2022
Reply from Wagepoint
Thank you very much for your review! We are extremely glad to hear that you are being provided with the best possible service :)
Reply from Wagepoint
Jenn, thank you so much for your review. We are so glad to hear that our platform is easy to use and that you are receiving the best possible service, which is what you deserve :)
WagePoint is an AWESOME platform for…
WagePoint is an AWESOME platform for businesses to pay their team. Easy to pay salaried and hourly staff, auto calculate stat pay and pay your payroll taxes. Easier than QBO (QuickBooks Online) which we used for 5 years. Highly recommend. Only feature that would be good to have is sending out invitations for teams to fill out their own info (T4, email et al) and to import from QBO with a CSV file. Otherwise great app that saves time. Thank you WagePoint.
Gavin
Cofounder, SkiUphill RunUphill
Canada
1 June 2022
Unprompted review
Reply from Wagepoint
No Gavin, you are AWESOME! We are so happy to hear that Wagepoint is making payroll easy for you. Thank you very much for your review :)
IT wouls be Nice if we can Upload YTD…
IT wouls be Nice if we can Upload YTD and Employee Details in Bulk.
Also Employee Tab Should had Function to Apply Chnages to All instead of Manually Update ib All Employee.
11 May 2022
Reply from Wagepoint
Krunal, thank you very much for your review. Whether it’s the good, the bad, and everything in between, we care about your feedback and value your insights about how we can do better. We will take this feedback and pass it onto the correct people, so we can continue to improve our platform and provide our customers with the best possible service.
Great customer Service
Has been a very easy process doing payroll wagepoint-and whenever I needed something extra, or had a question...step by step instructions have either been e-mailed to me, or I have received a phone call and been guided to exactly what I need.
Always friendly customer service!
3 May 2022
Unprompted review
Reply from Wagepoint
Alicia, we pride ourselves on not only being the best but also the friendliest payroll team in the world. We are extremely happy to hear that we are living up to those expectations and providing you with the best possible service. Thank you very much for your review :)
Very user-friendly software
Very user-friendly software, reasonably priced, with excellent support when needed.
27 April 2022
Unprompted review
Reply from Wagepoint
Veronica, thank you very much for your review. We are extremely happy that that you are receiving the support you need as well as finding our software easy to use. In todays world there are so many things you have to worry about, we are glad that payroll isn't one of them :)
Excellent customer service
Excellent customer service, very user friendly software, there are a few changes that could help with some of my larger clients.
Thanks
24 March 2022
Reply from Wagepoint
Thank you very much for taking the time out of your day to provide us with a review, Sharyn :) Any feedback you may have on how we can improve is always encouraged and appreciated! Have a great day.
Prompt, clear and human!
I appreciate the human contact. Wagepoint reaches out promptly to answer my questions and provide support. The agents stick with you until the answer is clear and question resolved.
21 March 2022
Reply from Wagepoint
Brigette, thank you so much for you review! we really do appreciate your support :)
I adore this software
I adore this software. Easy to use, generates everything we need so easily.
18 March 2022
Reply from Wagepoint
And we adore you!!!! We are so happy that Wagepoint is making your payroll experience simple and easy. Thanks for the review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.